Customer Service Administrative Assistant

ISSABELLA SONNE

Tantra Hills: 054******* *************@*****.*** Date of birth: 10th May, 1996

SUMMARY

Organized and dedicated worker with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

SKILLS

1. Proficient in Microsoft office

2. Excellent skills in Mita Accounting Software

3. Proficient in Adobe Photoshop and illustrator

4. Team Player

5. Office equipment maintenance

6. Program files maintenance

7. Report generation

8. Organizational skills

9. Inbound and outbound calling.

EDUCATION AND TRAINING

2014 to 2018 University of Ghana, Legon Accra, Greater Accra Region Qualification: Bachelor of Arts: Degree in Economics 2011 to 2014. Wesley Grammar Senior High School – Dansoman, Accra. Program: General arts

Qualification: West African Senior Secondary Certificate Examination 2008 to 2014. Suhum D/A Experimental School

Qualification: Basic Education Certificate Examination (BECE) WORK EXPERIENCES

08/2019 to 05/2020. Administrative Assistant

Dekom Digital Media concept - Adenta Housing Down

Roles Performed

1. Monitored and maintained inventory levels; processed purchasing orders as required; tracked orders and investigated problems. 2. Recorded purchases, maintained database, performed physical count of inventory, and reconciled actual stock count to computer-generated reports. 3. Received, unpacks, and delivered goods; re-stocked items as necessary; labeled shelves.

4. Processed and/or approved invoices for payment. 5. Processed and documented returns as required following established procedures.

6. Performed routine clerical duties, including data entry, answering telephones, and assisting customers.

7. Served as cashier and handled cash and cash-related payments. 8. Led, guided, and trained staff/student employees, interns, and/or volunteers performing related work; participated in the recruitment of volunteers, as appropriate to the area of operation.

9. Performed miscellaneous job-related duties as assigned 09/2018 to 07/2019. National Service Personnel

Agricultural Development Bank, Gulf house Branch

Roles performed

1. Ensured that cheque books, transaction cards etc. are sufficiently safeguarded against unnecessary and preventable loss.

2. Handed up cheque books and transaction cards according to laid-down procedures.

3. Attended to customers promptly and, where necessary, refer to the correct department or migrate to a more appropriate, cost-effective channel. 4. Maintained a high level of integrity and ethical standards. 5. Cross-sold products and services reactively and pass leads on to the relevant areas timely.

6. Conducted a needs analysis to identify customer needs effectively when opening new accounts or giving product advice

7. Identified customer needs and, where necessary, refer to the correct department or migrate to more appropriate channels. 06/2017 to 11/2017 Internship

Dome Faase Municipal Assembly Basic School Dome Faase, GREATER ACCRA

Duties performed

1. Set and communicated ground rules for classroom based on respect and personal responsibility

2. Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps 3. Applied proactive management techniques for classroom discipline. 07/2016 to 08/2016. Voluntary internship

Kwaku Panfo Basic School – Accra, Ghana

Roles performed

1. Introduced and encouraged debate-style classroom setting to increase student’s active participation and critical thinking

2. Applied proactive behavior management techniques for classroom discipline 3. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning

LEADERSHIP EXPERIENCE

1. Auditor for finance committee – University of Ghana Economics Department 2017/2018. 2. Music director- First love church, campus branch 2015-2016 3. House secretary for Osae Addo house – Wesley grammar school 2013-2014 INTEREST AND HOBBIES

Reading, Braiding and Playing musical instruments.

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