Administrative Assistant Customer Service

PAULETTE RAMOS

C: 787-***-**** E: ********.*.*****@*****.***

EXECUTIVE ADMINISTRATIVE ASSISTANT

Enthusiastic professional with over 10 years of experience in the Service Industry providing Administrative and Human Resources support. Knowledge taking preliminary interviews, checking references, updating records, preparing documentation, and managing unemployment claims. Leader with strong motivational skills and ability to support operational goals and meet changing business objectives. Capability to work effectively under high pressure and short deadlines, offering progressively responsible experience in diverse business environments; provide support to all levels of staff. Analytical, detail oriented, time management and problem-solving skills. Fully bilingual English and Spanish.

Process Implementation

Data Management

Customer Service Oriented

Typing 60+wpm

Activities & Meetings Coordination

Employees Records Management

Administrative Techniques

Excellent Communication Skills

Human Resources Knowledge

Multi-Tasking

Teamwork / Collaboration

Interpersonal Skills

Technologies: Microsoft Office (Excel, Word, PowerPoint, Visio), Outlook, Internet Search Tools

PROFESSIONAL EXPERIENCE

CONMED - FLORIDA, USA 04/2018 – 09/2020

HR Support / Administrative Receptionist

Assist HR Director with various Human Resources tasks; E-Verifications, Onboarding paperwork, Onsite Employee Engagement programs and events.

Coordinate meetings, events, breakfast awards, anniversaries and presentations for employees.

Responsible for greeting all visitors and answering calls to direct them to the appropriate departments.

Maintain employees records within the Badge Access System: Facility Commander.

Provided administrative support to two Vice Presidents and their teams as a special assignment.

Coordinate domestic and international travel arrangements, booking airfare, hotel, and transportation using Concur.

Process travel expenses and reimbursements.

MMM HOLDINGS LLC, San Juan, PR 12/2016 – 10/2017

Program Executive

Responsible for managing the Reward and Incentive programs for active members; worked in the relaunch of the program which contributed with the retention of members.

Managed the Rewards Program inventory and orders.

Monitored the performance of the program based on Key Performance Indicators established.

In charge of managing department’s annual assigned budget.

Contributed with the implementation of a Mobile Application which included a module of the Reward and Incentive Program.

Interpreted and complied with all applicable federal and state regulations, in alignment with Stars Rating methodology.

Managed financial well-being of the program by analyzing cost effectiveness.

Prepared written correspondence, reports, policies, procedures, and other materials.

Executive Administrative Assistant 07/2005 – 12/2016

Supported four top executives; Chief Medical Officer, Vice President of Business Operation Improvements, Vice President of Health Services, and Associate Vice President of Contracting (former Associate Legal Counsel).

Processed invoices for vendors, legal counsels, court orders and levies.

Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive meetings.

Processed travel expenses and reimbursements.

Frequently used word processing, spreadsheet, database and presentation software.

Monitored expense reports, budgets and filing systems.

Ordered and distributed office supplies while adhering to a fixed office budget.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

EDUCATION

B.A. Business Administration, Major in Management 2010

Metropolitan University, San Juan, PR

Associate Degree in Office Administration 2001

Ramirez College, Hato Rey, PR

CERTIFICATION

Microsoft Office Certification

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