LaShawn Williams PAGE *

LaShawn Williams

***** *. ***** *****. #***

Aurora, CO 80015

303-***-****

SUMMARY

An expert in customer service for the past 20 years, focusing on customer relations, customer service, project management, loan processing, and management experience. Experienced in collecting past due accounts and billing research. Worked with dedicated and determined individuals to achieve professional and business development. PROFESSIONAL EXPERIENCE

US Bank

Cancellation Coordinator

8/2018-current

Audit and cancel loans for borrowers that apply for home mortgage loans and helocs. Works closely with underwriting, ECOA and HMDA to ensure accurate denial, withdrawal, approved not accepted, and closed for incomplete letters upon applying. Knowledgeable with VA, FHA,USDA, Conventional, 1st and 2nd mortgages and HELOC loans.

LenderLive

Processor / USAA

10/2016-5/2018

Processed VA refinance loans for current and previous veterans. Collected documents, worked with borrowers, underwriters and closers to close VA home mortgage loans. LenderLive

Loan Coordinator II / Discover

01/2016-10/2016

LaShawn Williams PAGE 2

Processed home equity loans for Discover. Worked with borrowers and underwriters, collected documentation, approved documents and prepared for closing. Urban Lending Solutions

Processor / Bank of America

06/2015-01/2016

Processed home mortgage refinances for Bank of America. Calculated income, prepared closings, reviewed documents, collected documents and worked with borrowers to close home loans in a timely manner.

Urban Lending Solutions

Underwriter I 11/2013-06/2015

Perform calculations, debt ratios, review income and documentation, verify files are complete and meet established requirements; modify imminent default and default loans and request for modification assistance

Wells Fargo Home Mortgage 06/2012-09/2013

Loan Processor III/Jr. Underwriter

Opened, closed, and funded, residential mortgage loans. Worked with lenders, collected documentation, processed payments, acquired insurance binders, worked closely with third party vendors and banks to acquire secure documentation; satisfied conditions and made loan determination within regulatory time frame; utilized knowledge of loan processing and underwriting software systems

Sprint 12/2010-06/2012

Loss Mitigation

Worked with clients to resolve accounts in default; Set up reinstatements, Account modifications and repayment plans; audited closed loan files to ensure compliance with process and laws

Rubin and Raine 04/2007-12/2010

Medical Billing/Customer Service

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Handled inbound calls for Centura and Exempla Health; Payment research Lead fill in, communicated with hospitals and insurance companies to ensure accuracy in billing Centrix Financial 04/2004-01/2007

Account Reconciliation Control Specialist

Managed large balance portfolios; processed negotiated payments; worked as liaison between debtors and vendors; guided delinquency reduction process; modified and researched market unit transfers and billing; performed credit analysis

Global Financial Mortgage 07/2000-03/2004

Loan Processor

Processed mortgage loans from set up to close; ensured quality customer satisfaction; worked with third party vendors; Worked with lenders and clients to resolve loans in default; Refinanced home loans in forbearances, loan modifications and repayment plan Education

Community College of Aurora Speech Communications 2001 Metropolitan State College Speech Communications 2000

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