Customer Service Store Manager

HECTOR

FELIX

**** ***** **

San Diego, CA *****

**********@*****.***

619-***-****

Skills Summary

Customer Service and Retail Management

· Over 10 years of Retail experience

· Exceptional customer service

· Visuals and Merchandising Specialist

· Payroll control over a high Volume store (#3 Volume Puma North America)

· Bilingual(español)

· Problem solving

· Inventory and pricing control

· Banking procedures ( opening and closing)

· Computer/POS

Experience

PUMA ( 06/2014- PRESENT)

4155 Camino de la Plaza San Ysidro CA 92173 619-***-****

Assistant Store Manager ( Associate/Co Manager)

Provide the best customer service experience while training and developing Management and Team Members to reach the next level on their careers, Assisting the Store Manager to cover any concern, expectation and business necessities to exceed customer service and deliver positive results to achieve the store goals. Manage a dynamic staff, organize personnel schedule, act as a liaison between personnel and upper management and have a clear understanding of human resources policies and procedures. Help other stores in the district to performed and represent the brand 100% company standards to reach success. Manage Payroll control and scheduling have to come in line to comply with the company. Started as a Supervisor and internally promoted to Assistant Store Manager ( Associate/ Co Manager) in 2017.

Aeropostale inc. (FEB 2011 – JUNE 2014)

4141 Camino de la Plaza san Ysidro CA 92143 619-***-****

Assistant Manager

Lead the team to reach company goals on a daily basis by coaching and developing all the associates to provide to the customer there best experience while the shop on their favorite brand

Awards and Acknowledgements

District Visuals and Merchandising Specialist

Supported the District on development and shared best practices to represent the Brand and most important to exceed customers expectations.

Won the award from PUMA 2017 and 2019 BEST VISUAL AND MERCHANDISING STORE

Education

Completed in 2009 colegio de bachilleres del Estado de baja california Tijuana BC, Mexico

high school diploma

Ashford University (online program) Completed 2012-2014

Business Administration

“Motivate and Develop are key essential behaviors for Management to continuously deliver a great customer service, leading by example and been consistent make the difference for a memorable shopping experience”

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