Customer Service Manager

SHERYL KELSALL

Quincy, IL ***** 217-***-**** *************@*******.***

Summary

Detail oriented with excellent communication and organization skills Insightful and dedicated Group Advisor with exceptional customer service, time management and problem-solving abilities. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.

Skills

Friendly, positive attitude

People skills

Reliable and trustworthy

Travel arrangements

High volume environments

Administrative tasks

Credit card payments

Organization

11/2014 to 11/2020

Rochelle Park, NJ

07/2012 to 11/2014

Milford, MA

06/2000 to 07/2012

Auburn, MA

09/1992 to 06/2000

Quincy, IL

Experience

Group Air Advisor

Ultramar/Travel and Transport Travel

Provide travel services for business travelers, including arranging domestic and international air, ground transportation, hotel, and any other travel services as requested. Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors. Group Air Specialist

Atlas Travel Global Management

Group Air Specialist is responsible for providing discounts on most major airlines for both group blocked space or groups traveling to one or more destination.

Also responsible for arrival and departure reports and final accounting reports for budget purposes. Personalized service handling air reservations for small and large groups. Team lead for certain groups and update excel sheets with flight information, cost and information company would like provided.

Sabre experience.

Senior Corporate Travel Consultant

Youngs American Express Travel

Duties include booking travel reservations which include, but not limited to air, hotel and car. Provide all necessary follow up to complete the reservation. Also, responds to requests for price quotations for domestic itineraries. Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.

Provides solutions to travel related problems clients may experience. Apollo experience.

Manager and Travel Consultant

Town and Country Travel

As a manager, oversee four employees and administer business aspects of the agency. As a travel consultant I reserved Amtrak, cruises, tours, hotels, cars and airline tickets. Maintain favorable working relationships with our accounts. Apollo experience. Quincy, IL

Quincy, IL

Education and Training

Some College (No Degree): General Studies

Quincy College

Some College (No Degree): General Studies

John Wood Community College

05/1981

Quincy, IL

consultant I reserved Amtrak, cruises, tours, hotels, cars and airline tickets. Maintain favorable working relationship with our accounts. Apollo experience.

High School Diploma

Quincy High School

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