Wendell J. During

Hempstead, NY

516-***-**** • adjarf@r.postjobfree.com

Systems Support Engineer

I am an Agile, driven technical thinker and project leader with well-honed skills to construct, deploy, and maintain strategic information technology solutions.

Highly proficient systems administrator with a solid record of designing and producing viable technological solutions to enhance business revenue, develop organizations, streamline systems, and optimize network infrastructure

Systems Architecture / Network Infrastructure / Servers Project Portfolio / Team Leadership

TECHNICAL PROFICIENCIES

Platforms:

Windows 7-10, Office 2007- O365, VMware, SCCM, SonicWall, Windows Server, Microsoft Exchange, Citrix Receiver/VDI, WSUS/ Big Fix, McAfee EPO, Whatsup Gold, Project Lead, MAC IOS, MDM AirWatch, JAMF

Tools:

Cisco UCS, Connect Wise/Heat/Magic/Service Now, Active Directory, Azure, Cloud Service, PowerShell Knowledge, Endpoint Security, Symantec Backup, Virus Scan, Desktop Image, RDP, Dame Ware, Teams, Jabber

Hardware:

Server Hardware, Wireless Routers, Network Printers, Desktop Hardware, NIC, Laptops, Firewall

PROFESSIONAL EXPERIENCE

System Support Lead (July 2017 to Sept 2020) Lincoln Computers - MSP

Technical Scope: Microsoft Office, Windows 7/10, SCCM, BigFix, Healthcare Technologies Software, and business firms

Key Contributions:

Provide support for 20,000 plus users.

Running IP config, Traceroute, and ping command ensure the computer is in the correct domain and resolving.

Configure and support Windows 7,

Deploy Office 2013, O365, and Windows 10 on user desktops and laptops using SCCM 2012, PowerShell, or BigFix.

Install Windows 10 using Microsoft Deployment Tool (MDT).

Employ Bomgar and RDP tools to install and work on workstations remotely.

Configure MDM AirWatch for PCs and JAMF for Mac on mobile devices and desktop.

Troubleshooting issues, installing and updating software, set up printers, laptops, desktops, and MACs.

Configure clients for Office E1, E3, or E5 Office 365 license remotely.

Setup and configuring Domain user accounts with Active Directory.

Test Azure Active Directory testing for implementing new users, computers, and groups.

Provide users with Meditech issues and configurations.

Troubleshoot Sonic Firewall issue.

We increased project productivity by automating tasks using PowerShell commands.

Install, configure, and support hardware and software.

Create VM's for production from Templates or ISO, customized their configurations as needed.

Perform server patched using WSUS, BigFix, or SCCM.

I Collaborated with management and Project Managers to handle all open tickets.

Knowledge of Windows clustering.

Test GUI (Graphical User Interface) like Dragon Speak before migration.

Maintain Windows File Servers, Print Servers, Citrix/XenApp Servers, Exchange Server, FTP Servers, and other application-specific servers.

Installing and Troubleshooting EHR software Sunrise for patient's information.

Some duties include creating and assigning new user accounts using Active Directory and O365.

Troubleshooting TCP/IP issues with end user's computers

Implemented the training material and documentation to clients regarding how to use new CDE Windows 10 applications.

Communicate with clinical management, project managers, regulatory team members, and departments to ascertain objectives and meet timelines.

Driving and supporting the strategic planning process. Providing cross-functional teams and leadership with guidance, supported by analysis, on critical strategic decisions.

Ensured that all server hardware, operating systems, software, and procedures aligned with organizational standards and strategic business plan.

Support user with Citrix NetScaler appliance problem.

Guide new and current technicians on using new or modified scripts to deploy Windows 10 image and Office 365 on the workstation.

Senior System Analyst (Sept 2013 to June 2015) TSR consulting - SGA Consulting (June 2015 – July 2017) ConEdison/SGA Consulting, New York, New York

Technical Scope: Exchange, Windows, SAN, Virtual Machines, NAS servers

Led systems upgrades, engineered optimal improvements, and established monitoring protocols to reach high levels of uptime and meet all users' needs, following policies and procedures for change management, problem resolution, and incident management. Performed daily, weekly, monthly maintenance backups/restorative exercises and reviewed server logs for potential issues. Ensured anti-virus software and security patches are routinely updated and functioning.

Key Contributions:

Deploys, configure and supports all aspects of the Windows Server environment, including the Operating System, Active Directory Infrastructure, Applications, and Virtual Hypervisor (VMWare ESXi).

To perform disaster recovery for failed over Windows cluster resources from Active to Passive nodes in cluster environment for scheduled maintenance and emergency changes.

Correct network backup failures by troubleshooting the error, event ID, log files, and backup data.

Configured Windows 2003, 2008, and 2012 VM's.

Monitor VCenter 5.1, 5.5, and 6.0 on ESX/ESI platform on UCS console.

Provided root cause analysis and resolution for Priority 1 Incidents that affect Tier 1 applications or services.

Enable LDAP port 389 for communication with Active Directory.

Executed stress test using VROP software to ensure performance and alignment with software.

Administer and support Symantec Corporate Anti-virus software, Cisco Call Manager (VoIP), Veritas/NetBackup, and WSUS server.

Performed data migrations using Quest, Dell secure Copy, Robocop, and PowerShell scripts.

Create a template from existing VMs that are running and powered-off).

Identify the highest space folder on NAS servers to free disk usage using Tree Size Professional.

VMotion to move VM's to another host to eliminate server maintenance downtime.

Participate in an on-call rotation to provide 24 X 7 production support Administered Symantec NetBackup and upgraded EMC storage.

Use DMARC for protection & increase email deliverability.

Create and implemented new group policies.

Deployed Virtual Machines, maintained, troubleshoot, and configured applications.

Automate several tasks using PowerShell scripts.

Resolve issues related to Windows, application, virus isolation, removal, storage, and hardware configuration problems.

System Administrator/Assistant IT Manager (2010 – 2013) Delta Solutions/CACI, Reston, Virginia

Technical Scope: Active Directory, Exchange, LAN/WAN, Linux

Served as an information technology professional lead for Delta Solution.

Drove best practices for server system administration and end-user support.

Support Microsoft Active Directory, Microsoft Exchange, Microsoft Windows Server, and other applications.

Manage Group Policy Objects (GPOs) throughout the Active Directory (AD) environment.

Lead in-house and consultant team in a large-scale windows software environment to support Microsoft based software (i.e., SharePoint, SCCM).

Manage over 500 user accounts and aligned procedures to the Department of Defense (DOD) standards.

Manage domain accounts within Active Directory (creating, enabling, disabling accounts).

Migrate Exchanged server from physical to virtual VMware platform.

Develop and maintained production server documentation.

Maintain Microsoft Exchange email accounts and public folder access through Microsoft Exchange System Manager.

Inaugurate Remedy program to track ticket progress, note updates, and document resolutions.

Configure and test the 2012 SCCM server for the department of agriculture.

Installed WhatsUp Gold to monitor systems and used machines for the intrusion.

Configure spam filter and reduce spam by 90% with real-time filtering and blacklisting incoming email through the Barracuda Networks and Firewall Software.

Administrator McAfee EPO server to install, update, and monitor application.

EDUCATION AND TRAINING

University of Phoenix 2019 - Current

Hofstra University, NY – PMP/CAPM Certification Course - 2019

DeVry University — North Brunswick, New Jersey, Electronic Engineer (EEE)

Technical Certifications

MCSE: Server Infrastructure - Microsoft Certified Solutions Associate (MCSA) - MCSA Security

Microsoft Certified Professional (MCP) -Network+ - A+ VMWare VCP Training – SCCM training, 2012 – Exchange, 2010

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