Customer Service Representative

CONNOR K I NZIE

**** ********** **** **.

Apartment #1601

Trophy Club, TX 76262

214-***-**** *********@*******.***

OBJECTIVE

B.S. Agriculture & Applied Economics December 2019 graduate seeking entry to mid-level position in supply chain or other relevant distribution industries/functions. Successful track record in client focused, service-based roles thriving in fast paced, demanding environments.

EDUCATION

Texas Tech University,

Lubbock, TX

December 2019 – Bachelor of Science Degree

Major: Agriculture & Applied Economics

Minor: Economics, focus on International Agribusiness Spring/Summer 2019

Study Abroad Program; China & Hong Kong

• Student Leader/Liaison

• Thought leadership exchange with companies

including Cargill & ADM, as well as trading mediums such as U.S. Consulate, Shanghai & the U.S. Grain

Council, Beijing

• Completed thesis on the historical evolution of China’s economic model and its global impact

• Well-traveled globally including residing in Europe for several years

EXPERIENCE

Reddy Ice

Dallas, TX

Lead Driver/Supervisor – May 2020 to Present

• Trained newly hired CDL drivers to conduct daily assignments in a safe and efficient fashion.

• Dispatched route drivers to customers based on

urgency and customer priority.

• Assigned manifests/delivery routes to drivers

which included customer priority, product quantity, and scheduled delivery times.

Texas Rangers

Baseball Organization,

Arlington, TX

Arctic Glacier, Inc.,

Lubbock, TX

• Collected and balanced driver cash/check

inventory, tracked damaged/lost product inventory.

• Delivered product hands on as a route driver,

maintained positive front-line customer relations.

• Received promotion from route driver to a lead

driver/supervisor role after only 5 months of

employment.

Security/Ballpark Operations Intern - January 2020 to May 2020

• Worked within the security department of the

ballpark to ensure a safe environment for event

attendees and operational efficiency.

• Created and provided credentials and access

control for thousands of employees and staff for a newly opened facility.

• Ensured compliance with the state of Texas in

terms of security staffing procedures.

• Performed various tasks for upper-level

management in an efficient and timely manner to

ensure an efficient workflow within the facility.

• Assisted ballpark operation staff during events with security related tasks such as access control and

safety compliance.

Logistics & Delivery Support/Route Driver - June 2013 to July 2018

• Began as delivery helper often working 60-70

hours/week assisting with loading & service processes to wide variety of clients

• Trained & earned CDL license (a recognized

achievement at the age of 18 yrs. old) & promoted to Sales & Delivery driver

• Implemented standardized training processes for

new employees to solve knowledge & productivity

gaps, as well as to ensure employee retention.

• Front line customer service representative, quickly adapting in a fast-paced environment. Creative

problem solving to meet demanding delivery quotas, resolve client inventory emergencies growing

customer loyalty and revenue

• Met/exceeded performance metrics including metrics of delivery quota/goals, add on sales and client

satisfaction.

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