Sales Representative Customer Service
Resume:
Uzochukwu Godson
Ogbonna
Talented Sales Representative and Experienced Customer Service specialist effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long term relationships with customers while consistently achieving targets and adapting swiftly to changes.
Skills
Microsoft Office Suite proficiency
Outstanding communication skills
Strong interpersonal and communication skills
Microsoft Office proficient
Troubleshooting
Work History
2018-07 - Current Front Desk Agent
Legend Hotel Lagos Airport, Ikeja, Lagos
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment. Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Provided services efficiently and with high level of accuracy. Took reservations over phone, in person and via computer for guests and provided confirmation information.
2016-01 - 2018-06 Sales Representative
OGBODAN STORES, Ikeja, Lagos
Ikeja, Lagos, 100001
**********@*****.***
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Devised and implemented product strategies for filling market gaps and driving consistent sales.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies. Expanded customer base 50% and boosted profit 50% in 2 years. Helped resolve client problems quickly with superior customer service. Determined problem areas and resolved issues related to profitability and business objective achievement.
Annual and monthly account balancing, also weekly stock taking and order
2015-09 - 2016-02 ICT Training (Oracle Database Administrator) New Horizon, Ikeja, Lagos
Training on Oracle Database Administration (DBA, OCA) Education
2011-10 - 2015-03 B.Sc Banking And Finance: Banking And Finance University Of Nigeria - Enugu
2005-09 - 2010-06 O'Level
Babignton Macaulay Junior Seminary - Agunfoye, Lugbuisi, Ikorodu, Lagos Interests
Sales and Marketing
Finance
Software management and troubleshooting
Writing and Research
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