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Customer Service Representative

Location:
Carolina, Puerto Rico
Posted:
January 09, 2021

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Resume:

Objective

Dynamic worker with great character and charisma combined Responsible, Punctual, and Organized with multitasking skills, able to get the job done without letting pressure influence results and substantial job realized. Proficiency in Microsoft Office Programs, with strong communication and time management skills.

Experience:

MCS Company (Start 2019, On Start) Hato Rey, PR

Service Representative Classicare

High call handling

Document prodution

Archive electronic documents

Aplication management (PMHS, Voyager, CRM, ECR, GROUNCH, PHARMSCREEN, Cognos, CCMS)

Responsible, dynamic, fast, organized and constant

Medicare compliance policies

Universidad Ana G. Méndez (Start-January 2019, Off August 2019)

Direct Administrative Assistant wirh a Dean at the University

General contracts

Customer service

Write memorándum

Organize meetings

Platforms (OnBase, Infoview)

Kronos

Microsoft (Excel)

Outlook

Subway- (marzo,2009-october,2016) San Juan, PR

Manager

Cashier and Customer Service

• Inventory, payroll, sales increase, customer service, schedules

• Delegate tasks

Handling in the schedule of employee

Education:

Universidad Ana G. Méndez (UAGM) 2016- To present Cupey, PR

Bachelor Degree in Business Administration.

Concentration in Information Processing.

Skills and Abilities:

Organized

Ability Working in a Fast Paced

Punctual

Intermediate English

Ability to adapt changes.

Microsoft Office, Word, Power Point, Excel, and Access

Detailed

Team Work and leadership.

Dynamic

Instituto de Banca y Comercio 2016 Carolina, PR

Nurse Practice (LPN)

Graduation year 2017

Centro Cardiovascular 2016 Rio Piedras, PR

Ulcers

Bathroom in bed

Irrigation

Change of position

Suction

Canalize

Vital signs (HBP, Pulse, breaths, temperature)

Change foley

Dextro

License and Partnerships:

Nurse (LPN)

Association in Office Administration and Information Processing (Treasurer)

Flebotomy

CPR- American Heart Basic Life Support

Law HIPPA

Certification of Sexually transmitted diseases



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