Resume

Customer Service Manager/ Team leader/Project manager

Location:

Bhopal, Madhya Pradesh, India

Salary:

550000

Posted:

January 09, 2021

Contact this candidate

Resume:

Siddharth Mishra

Mobile No: +91-999******* ~ E-Mail: adjaf5@r.postjobfree.com

Like to work with dedication and positive attitude. Serving the organization in the best possible way.

Having a strong desire to move up the ladder.

Deputy manager (DMII) in ICICI bank Ltd. since December 2019 to January 2020.

Customer Service manager:-

ICICI: - ICICI Bank Limited is an Indian multinational banking and financial services company. ICICI Bank is a leading private sector bank in India

Accountabilities:

Responsible for managing client service satisfaction-related aspects for organization.

Providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks.

Participate in business meetings to suggest changes to make customer service processes more effective.

Develop strong relationships with customers and lasting business relationships with clients.

Proactively feedback and involved in process streamlining/ improvement of branch processes to improve operational efficiency and provide better customer service.

Aspire Vision Pvt. Ltd for the process of “Vodafone Idia Ltd” in MPSWAN project, since October 2018 to December 2019.

Asst project manager:-

MPSWAN: - Govt. of Madhya Pradesh has conceived the State Wide Area Network (MPSWAN), to give an impetus to e-Government initiatives in the State, through use of Information and Communication Technologies.

Accountabilities:

Responsible to provide IDEA MPLS connectivity to 175+ locations (District + block) of MP.

Responsible to maintain parameter link up time, repeat, availability, reach ability etc.

Worked closely with managers to support the successful development and implementation of project schedules.

Served as a point of contact from project initiation to completion.

Provided support to Engineering and on-site clients.

Worked with project team members, clients and vendors to coordinate activities, provisioning, environment setup, installation, and integration testing.

Analyzed and monitored the project reports to sort out issues in documentation section.

Maintained and documented reports on a daily basis regarding the projects assigned to various departments; progress, schedule and forecasting.

Provided quality control for client deliverable to ensure project documents were complete and current.

Managed successful relationships with sub-contractors and associate contractors.

Coordinated and supported the transfer of all equipment and installations to the end user client.

Coordinated multi-site work flow processes through procurement, shipping and receiving, staging, and release organizations.

Facilitated on-time and efficient completion of projects by understanding critical activities and alerts.

Reliance HR services (RHRS) pvt. Ltd. for the process of “MPSWAN”. Bhopal, since October 2015 to September 2018.

Project coordinator:-

Accountabilities:

Coordinate project management activities, resources, equipment and information.

Break projects into doable actions and set timeframes.

Liaise with clients to identify and define requirements, scope and objectives.

Assign tasks to internal teams and assist with schedule management.

Make sure that client’s needs are met as projects evolve.

Analyze risks and opportunities.

Monitor project progress and handle any issues that arise.

Act as the point of contact and communicate project status to all participants.

Work with the Project Manager to eliminate blockers.

Use tools to monitor working hours, plans and expenditures.

Create and maintain comprehensive project documentation, plans and reports.

Ensure standards and requirements are met through conducting quality assurance testsResponsible to maintain parameter link up time, repeat, availability, reach ability etc.

Organizing, attending and participating in stakeholder meetings.

World-class services in a DSL-L3 Department for the process of Bharti Telesonic networks Ltd., Bhopal, since May 2010 to august 2015.

Team leader DSL Level 3 ORT from April 2014 to August 2015

Accountabilities:

Handling 20+ engineers ort team to provide network solution for MP-CG.

Responsible to maintain team parameters like performance, service level agreement (SLA), repeat etc.

Providing technical support to field Eng for DSL NOC related issues (radius server, authentication issue, profile updation, bandwidth issue) for MP-CG.

Using broadband remote access server (BRAS) and remote access dial in user service (RADIUS) for authentication, authorization and accounting.

Monitoring of network by using multi router traffic graph (MRTG).

Providing training for engineers regarding Modem/Router configuration, Mail Client configurations, usage of various software and commands in OS for troubleshooting purposes.

Error correction of TR069 (WAN CPE management protocol) problems.

Giving guidance to IFR Field Eng to install DSL Modems & Routers in customer premises to activate DSL line.

Configuring of various ADSL USB Modems & Routers, Wi - Fi Routers.

Providing Network Solutions to customers with respect to DSL connectivity

Access customers PC remotely for troubleshooting purpose to resolve the problem.

Using operation support system (OSS) for monitoring signal to noise ratio (SNR) and attenuation of copper lines.

Using lightweight directory access protocol (LDAP) for monitoring bandwidth and volume tracker application (VTA).

Configuration of IP’s in static mode or dynamic mode on server.

Configuration of virtual path identifier (VPI) and virtual circuit identifier (VCI) with respect to static and dynamic IP’s.

Senior DSL Engg Level 3 ORT from July 2012 to March 2014