Customer Service Store Manager

Dawn Boyd

**** *** ****** **, *******, LA *****, USA, Bastrop, LA, 71220 * 443-***-**** * *********@*****.***

WORK EXPERIENCE

CENTRAL OIL AND SUPPLY, Bastrop, LA

Store Manager, Sep 2018 - Dec 2018

Oversee activities directly related to making products or providing services.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Manage the movement of goods into and out of production facilities.

SWANSON CENTER FOR YOUTH, Monroe, LA

Juvenile Justice Specialist, May 2018 - Aug 2018

Conduct head counts to ensure that each prisoner is present.

Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.

Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.

Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.

Settle disputes between inmates.

Conduct fire, safety, and sanitation inspections.

Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.

Participate in required job training.

Serve meals, distribute commissary items, and dispense prescribed medication to prisoners.

Counsel inmates and respond to legitimate questions, concerns, and requests.

Use nondisciplinary tools and equipment such as a computer.

Assign duties to inmates, providing instructions as needed.

Issue clothing, tools, and other authorized items to inmates.

Arrange daily schedules for prisoners including library visits, work assignments, family visits, and counseling appointments.

FREIGHT HANDLERS INCORPORATED, Bastrop, LA

Merchandiser, Apr 2017 - Apr 2018

Take photographs of displays or signage.

Plan commercial displays to entice and appeal to customers.

Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.

Develop ideas or plans for merchandise displays or window decorations.

Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.

Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications.

GIANT FOOD, Severna Park, MD

Cashier Manager Cash Office Customer Service, Dec 1983 - May 2016

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Order tests that could determine the causes of product malfunctions.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stock shelves, and mark prices on shelves and items.

Request information or assistance using paging systems.

Calculate total payments received during a time period, and reconcile this with total sales.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Sort, count, and wrap currency and coins.

Supervise others and provide on-the-job training.

Compute and record totals of transactions.

Compile and maintain non-monetary reports and records.

Offer customers carry-out service at the completion of transactions.

Weigh items sold by weight to determine prices.

Cash checks for customers.

Pay company bills by cash, vouchers, or checks.

EDUCATION

PIKESVILLE HIGH SCHOOL

Pikesville, MD

High School Diploma (May 1985)

REFERENCES

KENNY PEAKER, Supervisor, Bayou Wood Products

318-***-**** - Husbands Boss

BARBARA HELGERT, Retired, None

410-***-**** - Friend

STEPHANIE HOGAN, None, None

443-***-**** - Family friend

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