Senior Physician Relations Representative

JG

SKILLS

Microsoft Office Medical Terminology Time Management Conflict Resolution Leadership Communication Decision Making

VOLUNTEER AFFILIATIONS

Old St. Mary’s Church American House Odyssey Hospice

CONTACT INFORMATION

Phone: 734-***-**** Mailing Address: 452 S. Bryar Westland, MI 48186 ***************@*****.***

JULIE GREENLEAF

HEALTHCARE ADMINISTRATION/HR PROFESSIONAL

EXPERIENCE

SR. PHYSICIAN RELATIONS REPRESENTATIVE • UNIVERSITY OF MICHIGAN HEALTH SYSTEM

MARCH 2020 – PRESENT

Act as an ambassador/liaison between referring providers and Michigan Medicine

Identify and assess customers’ needs to achieve satisfaction and create the ideal referring physician experience

Facilitate telemedicine procedures between health systems

Implement on-call procedures and utilize paging system to conduct physician-to-physician consults and hospital admissions/transfer requests

Build sustainable relationships with physician practices through open and interactive communication

Identify service gaps and communicate innovative solutions to team

Utilize EPIC EMR

HUMAN RESOURCES COORDINATOR • PERSONAL TOUCH HOME HEALTH CARE

SEPTEMBER 2019 – MARCH 2020

Recruit and screen potential employees

Conduct interviews and orientations for new hires

Run background checks

Maintain employee personnel files to ensure legal compliance

Follow up on disciplinary actions as needed

Utilize Paycom payroll and Generations EMR

PROVIDER ENGAGEMENT SPECIALIST • QUEST DIAGNOSTICS

MAY 2017 – AUGUST 2018

Communicate performance related issues with Area Manager and Senior Leadership regarding staff onsite

Provide documentation to providers to outline appropriate procedural expectations

Coach, discipline, and monitor providers as needed

Report potential risk factors onsite to Management and Human Resources when necessary

Merit reviews

Utilize Salesforce and Apex EMR

PANEL MANAGEMENT SPECIALIST • UNITED PHYSICIANS

FEBRUARY 2016 – JULY 2016

Create system where patients are identified for gaps in care and close them

Reach out to patients with outstanding health screens

Maintain communication with offices regarding patients outstanding for various health screens

Utilize EPIC and Health e-Blue EMR

ADMISSIONS CONCIERGE/COORDINATOR • HENRY FORD VILLAGE ASSISTED LIVING

JULY 2014 – FEBRUARY 2015

Review referrals from hospitals within a timely manner

Enter patient information into EMR upon arrival

Coordinate guest hospitality for Assisted Living and Skilled Nursing

Coordinate and give tours of facility to families and potential residents

Monitor and enforce patient care while rounding

Utilize EPIC EMR

NURSING ASSISTANT • BEAUMONT HOSPITAL

OCTOBER 2003 – JUNE 2014

Display strong clinical skills in assessing vital signs, glucose checks, removal of intravenous lines, and catheters

Assist patients with personal hygiene and feeding

Update patient status via EPIC EMR

Maintain communication with Registered Nurse regarding patient status

Comply with HIPAA standards

EDUCATION

BACHELOR OF HEALTH SERVICES ADMINISTRATION MINOR: HUMAN RESOURCE MANAGEMENT AUGUST 2013 • BAKER COLLEGE • MAGNA CUM LAUDE • ACADEMIC PRESIDENTIAL AWARD INTERNSHIP: ODYSSEY HOSPICE – MEDICAL RECORDS

ASSOCIATE OF SCIENCE AUGUST 2011 • WAYNE COUNTY COMMUNITY COLLEGE

Contact this candidate