Manager Support

Team Leader at IBM INDIA PVT LTD

Sai Kiran

Email : *********@*****.***

Mobile : +91-814*******

OBJECTIVE:

As administration professional, looking for a challenging and versatile system administration position that requires creative and innovative applications of technology in order to give solutions.

Experience Details:

IBM India Pvt ltd:

Current Status :

Working as Team Lead at IBM India Pvt. Ltd Since Jan 2017 to till Date

Previous Role :

Worked as System admin at IBM India Pvt. Ltd Since May 2013 to Jan 2017

Sutherland Global Services:

worked as technical support representative since Dec 2011 to May 2013

Project : Walmart

PROFESSIONAL SUMMARY:

ROLES AND RESPONSIBILITIES AS Team Leader

• Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.

• Respond through email and chat.

• Provide updates and submit reports related to own area of work.

• Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.

• Identify & suggest Business improvement opportunities.

• Identify & drive opportunities to enhance service delivery & Customer experience.

• Identify cost optimization opportunities.

• Drive business excellence to add value to client.

• Provide information, educate customer, troubleshoot, probe and fix issues.

People/Team:

• Contribute to and participate proactively in knowledge sharing sessions.

• Participate and contribute to organizational activities.

• Provide work direction and guidance to team members.

• Establish systems and procedures in the team.

• Groom self and team to support vertical growth.

• Allocate work and tasks to the team.

• Report to the manager on performance, status and any escalations.

• Facilitate and participate proactively in knowledge sharing sessions.

• Conduct team building activities to enhance motivation.

• Conduct performance appraisals for team members– provide input into the learning and career plans for team members.

• Identify training needs of team members and provide coaching support to them.

• Conduct process training or refresher training if required.

• Review VOC scores, provides feedback and recommend refresher training whenever necessary.

• Resignations / Absconder communication to Operations Manager.

• Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.

• Manage attrition and absenteeism.

• Support recruitment efforts for the team.

• Conduct knowledge transfer sessions for new joiners in the team.

ROLES AND RESPONSIBILITIES AS SYSTEM ADMINISTRATOR:

Virtualization and managing virtual machines

Have knowledge about Basic information about linux OS. (File system, File configuration, Linux structure, directories,etc)

Strong technical aptitude and ability to research and solve complex issues independently.

Working exposure to networked storage (NAS) concepts.

Experience in maintaining IBM, HP, DELL server's clusters understandings of UNIX file systems, boot processes.

Understanding of Taking the backup. Automation of jobs using AT & CRON scheduler.

Role in performing system recovery during system failures.

Network configuration and troubleshooting.Hands on experience with IBM, HP and Dell servers and management console.Working with the NOC architecture for 24*7 uptime and Stability of the entire Infrastructure and Network with monitoring tools like Nagios on a daily basis.

Administration of Wireless Network, trouble Shooting of Routers and switches.

Completing the given tasks and errors within the given SLA's.

Performing routine audits of systems and software, Performing backups.

Working on Various incidents like as ESX/ESXi server Down, HA and DRS, etc..

Use VMware VSphereVcenter Update Manager to apply patches to ESX, ESXi and virtual machines.

Responsible for remote administration of 2003/2008/2012 servers in domain environment.

ROLES AND RESPONSIBILITIES AS Technical support Representative

Provide End user support to ACER customers through phone and email.

Troubleshooting of laptop, desktop, notepads and tablets.

Explaining the pricing concepts for Acer customers about the products in NA and EMEA.

Closing the issues within the SLA ensuring the call quality and communication above the threshold.

Fixing outlook issues, basic network issues and installation or deletion of the software.

Follow ups with the onshore L2 team on the escalated issues ensuring they are closed within SLA.

EDUCATIONAL QUALIFICATIONS:

Qualification

Board/University

Percentage

B.Com (Comp)

Osmania University

60%

INTERMEDIATE

Kakatiya Junior College

61.3%

SSC

Martinet High School

72.8%

TECHNICAL SKILLS:

Operating System : RHEL,Ubuntu,Vmware(ESXI)

Ticketing tool : ServiceNow, Nagios

Network Monitoring Tools : Nagios, Netcm

TOOLS:

Ticketing Tools : Remedy, Service Now

PERSONAL DETAILS:

Name : K.Sai Kiran

Father’s Name : K. Pandu

Date of Birth : 05-12-1990

Address for communication : H.No: 1-5-413 to 415, Bakaram, Musheerabad, Hyderabad 500020.

Nationality : Indian

Languages Known : English,Telugu, and Hindi.

Sex : Male

Marital Status : Single

DECLARATION:

I, Sai Kiran hereby declare that the information furnished above is true to the best of my knowledge and belief.

Date: K. Sai Kiran

Place: Hyderabad

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