Administrative Assistant Front Desk

PARAN CULANATHAN

*** ****** ******, *****, ** ***20

978-***-**** ***************@*****.***

EDUCATION

Bachelor of Science in Managerial Economics, Minor in Information Technology University of Massachusetts Amherst Anticipated May 2021 Amherst, MA

Relevant Coursework: Intro Finance, Macroeconomics & Microeconomics, Calculus I & II, Intro Accounting, Management, Industrial Organization, Econometrics, Game Theory, Foundations of Data Science WORK EXPERIENCE

Business Operations Intern June – September 2020

U.S. Department of Agriculture Rural Development Amherst, MA

- Supported day-to-day operations of a 10-person loan specialist team

- Projected best fit locations in MA, CT, and RI for funding intent by program and sector by performing data analysis of 2015-2020 Agency footprint

- Determined potential borrower’s credit worthiness by performing financial analysis on municipal audits

- Created a tool for tracking and organizing progress of borrower’s Letter of Conditions using Excel Administrative Assistant September – January 2020

Amherst Leisure Services Department Amherst, MA

- Analyzed billing, collection, and customer services processes using Excel and RecTrac

- Researched and responded to inquiries from customers about account balances, assessments and eligibility information

- Performed routine clerical and administrative work such as answering a multi-line phone, processing data, providing customer assistance, and maintaining office supplies and records Lot Attendant May – August 2019

Village Subaru Maynard, MA

- Worked in a fast-paced environment requiring good time management and organizational skills

- Ensured a smooth customer delivery process by transporting brand new vehicles to and from dealerships efficiently and responsibly

ACTIVITIES

UMA Super Smash Bros. Club January 2018 – Present

UMASS Amherst Amherst, MA

- Attended and helped ensure weekly meetings of 50+ students run smoothly with an increasing fanbase and club popularity

- Participated in organized tournaments within the school and local area, placing within the top 8 of the UMA Power Rankings

VOLUNTEER HISTORY

Emerson Hospital Volunteer Summer 2016 + 2017

Emerson Hospital Concord, MA

- Transported patients to various branches of hospital and worked at front desk answering phone calls and providing relevant information to patients and guests

- Received the President’s Bronze Volunteer Award for 200+ volunteer hours SKILLS

- Proficient in Python, Microsoft Office, Excel (VLOOKUP, Pivot Table, Index/Match)

- Familiar with R

- Bilingual (English and Tamil)

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