Front Office Agent
Resume:
FRENZ GABRIEL OLID
Tabangka, Numancia Aklan,**** 097******** **************@*****.***
Objective
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.
Education
Aklan State University- College of Industrial Technology, Kalibo, Aklan
Bachelor of Science in Hotel and Restaurant Management Technology 2013-2017
Experience
October 12, 2018 - Present
Front Office Associate THE TIDES HOTEL BORACAY D’Mall Station 2, Boracay, Malay, Aklan
Knowledge about Maestro Hotel System
Knowledge about IFCA System
Computer Literate
Took reservations and assisted guests with general services.
Checked guests in/out; dealt with cash and credit card payments of bills.
Responded to complaints and situations that required immediate attention.
Ensured that all wake up calls are handled promptly and properly.
Concentrated on cleanness and neatness of desk and office areas.
Ensured transportation of guest to and from the hotel and managed their luggage.
Available any time for guests to deal with their problems and complaints.
February 14, 2017 – October 11, 2018
Bartender THE TIDES HOTEL BORACAY D’ Mall Station 2, Boracay, Malay,Aklan
Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
Interact with customers, take orders and serve snacks and drinks
Assess customers’ needs and preferences and make recommendations
Mix ingredients to prepare cocktails
Plan and present bar menu
Check customers’ identification and confirm it meets legal drinking age
Restock and replenish bar inventory and supplies
Stay guest focused and nurture an excellent guest experience
Comply with all food and beverage regulations
Character References
Pedrovic U. Gonzales
General Manager
THE TIDES HOTEL BORACAY
John David Gangcuangco
Front Office Manager
THE TIDES HOTEL BORACAY
Contact this candidate