Customer Care Manager

*** ******* ** ****: February ****

Waterval Cell: 074-***-****

Pretoria E-mail:***************@*****.***

0186

CIRRICULUM VITAE

OF JENNIFER-LEE SHEN [ID: 770**********]

I thank you in advance for taking the time in viewing my curriculum vitae and for the opportunity of application for the mentioned position.

I am a 42 year old female, presentable and well spoken. I have an extrametrical personality with good communication and interpersonal skills. I have a passion for people and enjoy working either as a leader or independently. I am dedicated to achieving my goals via work performed, achieving success in any given assignment. Confidentiality of information and loyalty are good character traits. I am an enthusiastic learner enjoying challenges and working well under pressure. I have more than 10 years experience concerning various aspects of legal secretarial duties. I prefer long term secure employment and am available immediately. I am willing to relocate.

I have a professional telephone manner, hard working, and honest in nature. I aim to improve myself always. My interests are in the legal and hospitality industries respectively.

I believe that I could be an asset to your company by dedicated hours building trust and respect relationship between employer and employee. My motto being what you give is what you get.

EDUCATIONAL BACKGROUND

1995:

Matriculated [Completed grade 12[Twelve]] at Christian Brothers College [Bloemfontein]

Computer literacy:

Word [Quatro-Pro & 2000], Excel [Advanced], Power-point presentations; Soft Admin, Win-law, Adapt [Time management], Outlook [Tasks, contacts, calendar, etc.], internet, e-mail and website design/updates, Lexpro, Dalet systems, legal suite, Odessey, and POS.

Experience:

Drafting letters/correspondence/instruction in English and Afrikaans;

Dicta-phone typing; transcribing of court records

Litigation (Commercial, Civil, Criminal);

Collection of funds (Individuals, companies);

Foreclose/reposession procedures on properties/vehicles; D.M systems, Legalsuite, L.O.D’s, Summonses, Judgements and auctions;

Re-possession of vehicle: N.C.A regulatory methods, dealership correspondence hubsystems,

Trade Mark Law (registrations, applications, and follow ups) (Mineral & Mining rights)

General Office Administration: filling, diarising, follow ups, faxing, queries, post, reception,

Correspondent Instructions: serving, issuing, filling, uplifting, etc.

Telephonic advice and follow up work;

Contracts reviewing and corrections;

Insolvencies: Deceased Estates; Wills, Testaments; Title Deeds; Sequestrations, Liquidations; Administrations; Debt Reviews.

EMPLOYMENT HISTORY

JAN. 1996-DEC. 2003 CG COETZEE ATTORNEYS PRETORIA

Secretary

Scheduling of appointments: travel arrangements; catering; confirmation;

Correspondence general replies to FAQ’s and customer liaison; in writing and telephonically

Advocate briefs drafted and prepared for given instruction;

Electronic diarizing: Task Manager: motions; pleas; court dates;

Travelling: Serving, filling, issuing of documents, etc.;

Data capturing, index and paginating;

Debt reviews and negotiations with creditors;

Registered mail, normal mail, faxing and e-mail;

Month end account deposits/payments;

Labour disputes and laws; disciplinary hearings, CCMA procedures; etc.;

Dicta-phone typing;

Ref.: Neels Coetzee

No.: 082-***-****

Reason for leaving: Firm relocated to district of Kimberly in the Orange Free State

2004 – 2006 EXPRESS PERSONELL SERVICES PRETORIA

Secretary

Payroll of approximately 400 employees on V.I.P systems;

Recruitment of employees, temporary and permanent, mostly blue collar rates;

Interviews scheduled with clients i.t.o. candidate’s;

Disciplinary hearings internal with shop steward representation and unions;

Layout of staff strategies: planning, maintaining and motivation for staff as well as personnell;

Compiling of reports; presented to the Manager on a weekly and monthly basis;

Customer care, general queries and correspondence with clients and with employees;

Cold calling sourcing for new clientele to recruit employee; from blue collar to professional;

Taking of minutes at staff meetings and typing of Managers e-mails as per dictations;

Ref.: Bruce Harvey

No.: 012-***-****

Reason for leaving: In seek of better career opportunity

2007 – 2009 CORNÉ WILKENS ATTORNEYS PRETORIA

Secretary

Administrations: New applications and appointments set up with Administrating attorney;

Assistance in the drafting; obtaining and issuing of notices, statements, and advertisements;

High Court procedures and understanding of rules and tariffs;

Magistrate’s Court procedures and understanding of rules and tariffs;

Issuing of Emolument Attachment Orders, Notices and Demands;

Data capturing, index and paginating;

Registered mail, normal mail, faxing and e-mail;

Correspondence general replies as to client queries;

Litigation [Mostly divorces];

Dicta-phone typing [Accurate and speedy];

Ref.: Corné Wilkens

No.: 012-***-****

Reason for leaving: In seek of better career opportunity

JAN. 2010 – JULY 2012 HAMANN & BOTHA ATTORNEYS PRETORIA

Secretary

Repossession of vehicles (Mercedes Benz);

Letter of demand – Section 129;

Drafting of summonses & particulars of claim;

Drafting of judgments and warrants on movable property;

Attachment and auction of vehicle;

Advertising and sale of vehicle;

Foreclosures on properties (Nedbank);

Judgments and warrants on immovable property;

Attachment of property;

Liquidations and sequestrations;

Third party claims RAF’s;

Criminal matters;

Dicta-phone typing [Accurate and speedy];

Ref.: Christiaan van Wyk or Pincipal Attorney Marius Hamann

No.: 012-***-**** // 072-***-****

Reason for leaving: Retrenched on 3 July 2012

AUGUST 2012 – MARCH 2013 PARALEGAL FREELANCE WORK PRETORIA

Removal of bad listings at I.T.C Transunion; XDS; Experian; correspondence with attorneys;

Collections; referrals; Pro – Amico; work criminal record clearances if qualified; and volunteer work for street children in distress with the law; Shelf CC’s registration; and any work that I am capable of helping someone with in order to receive some kind of income at this stage.

01 FEBRUARY 2012 until Dec. 2014 POTGIETER, PENZHORN & TAUTE INC. PRETORIA

Personal Assistant (temporary contract)

General Administration

Client liaison

CCMA Matters, 17.1, 17.11 and 17.13

Condonation applications

Disciplinary actions and hearings

Reviews

Labour court matters

Reference: Neels Coetzee

Reason for leaving: Better career opportunity

May 2014 - 19 DECEMBER 2014 IAFRICA TRANSCRIPTIONS (Pty) Ltd PRETORIA

Transcriber High Court and Magistrates Court

Administration

Requests

Queries

Client liason

Datacapturing

Reference: Busisiwe (012-***-****)

Reason for leaving: Retrenched due to restructure purposes (last in first out basis)

January 2015 until Dec. 2018 STEPHEN VAN RENSBURG ATTORNEYS -PRETORIA

Scheduling of appointments: travel arrangements; catering; confirmation;

Correspondence general replies to FAQ’s and customer liaison; in writing and telephonically

Advocate briefs drafted and prepared for given instruction;

Electronic diarizing: Task Manager: motions; pleas; court dates;

Travelling: Serving, filling, issuing of documents, etc.;

Data capturing, index and paginating;

Debt reviews and negotiations with creditors;

Registered mail, normal mail, faxing and e-mail;

Month end account deposits/payments; Labour disputes and laws; disciplinary hearings, CCMA procedures; etc.;Dicta-phone typing;

Reference: Principal Attorney Mr S Van Rensburg

Reason for leaving: in search of alternative career

January 2019 – until present Capital Inn – part time. Pretoria

Handling of floats for various departments, reconciliations of cash up.

Stock control: alcohol, tuck shop, restaurant housekeeping materials

Purchases of stock, reporting daily control on GAAP systems

Welcome and reservations.

Bookings, accounts, debtors and creditors

Managing Supervisors

Reference: Sanra

Martie

Reason for leaving: family member died, have to relocate

Contact this candidate