Splunk Developer/Analyst

ASMA FIRDOUS M I

E-mail: adj9ok@r.postjobfree.com

Contact No: +91-893*******

OBJECTIVE

Looking for a challenging opportunity to show my ability and to deliver the best in my career as a professional, where my knowledge and skills can be proved at its best.

PROFESSIONAL SUMMARY

Efficient splunk developer who provides seamless service to clients and colleagues by capturing their needs and implementing the exact needs to meet their expectations. Proficient enough to work independently and as a team to meet the needs. Having 4.5 years of hands-on experience on the splunk tool as a developer cum admin and over all experience of 7 years in IT. Zeal to learn and adapt to the new technology and Environment.

PROFESSIONAL SYNOPSIS

Working for Cognizant Technology Solution, Chennai since Sep 2013

Splunk Developer cum Admin for the client : Sanofi

From Jan 2020 to Till Date

Splunk DevOps Engineer for the client : Kohl’s

From Jan 2017 to Dec 2019

Jarvis Admin for the client : Kohl’s

From Aug 2019 to Dec 2019

Application Support Executive for the client : Kohl’s

From Jan 2014 to Oct 2016

CAREER HIGHLIGHTS

# Project 4

Designation: Splunk Developer cum Admin

Client: SANOFI

Duration: From Jan 2020 to Till Date

Location: CKC, Sholinganallur

Client Description:

Sanofi S.A. is a French multinational pharmaceutical company headquartered in Paris, France, as of 2013 the world's fifth largest by prescription sales.

Roles and Responsibilities:

Designing/Developing production-quality custom Splunk dashboards using simple XML, advanced XML, JavaScript, CSS, advanced HTML in a large scale Enterprise Splunk environment

Understand the business process flow and design & develop an "End-2-End " business transaction visibility

Closely work with customer to perform requirements gathering sessions to develop the scope and designing of the dashboard and Validate data with respective service owners.

Ingestion of events from 3rd Party Data Sources.

Splunk App creation to obtain the required results.

Creating Splunk knowledge objects (field extractions, macros, event types, etc.) with Strong problem solving, logic, and analytical skills.

Integrating applications and on boarding new data sources into splunk

Obtaining overall health by having flexible dependencies across the services, kpis and entities with the use of ITSI

Analyzing the data for anomalies and trends and building dashboards highlighting the key trends of the data using ITSI.

Validate log sources and indexed data, search through indexed data to optimize search criteria.

Managed parsing, data extraction, event line breaking and timestamp extraction.

Good understanding of configuration files, precedence and daily work exposure to props.conf, transforms.conf, input.conf, output.conf etc.

Solid understanding on splunk enterprise architecture such as Search Heads, Indexers, Deployment server, License Masters and Forwarders.

Application packages creation and push it to prod through Git, pre and post production data validation.

Create, manage and deletion of user roles.

Work with technical leads to develop Splunk Solutions.

Worked with onsite Splunk developers to deliver Splunk dashboards, reports, and alerts.

Extracting complex fields from different types of log files using Regular Expressions.

Creating dashboard for Splunk Infrastructure license usage/data retention etc.

Prepare detailed on-boarding process for new data sources and prepare implementation documents/user manuals.

Prepared forecasts, identified trends through data analysis, and tracking.

Creating data models and macros for better optimization.

# Project 3

Designation: Splunk DevOps Engineer

Client: KOHL’S

Duration: From Jan 2017 to Dec 2019

Location: Mepz, Tambaram

Client Description:

Kohl's is an American department store retail chain, operated by Kohl's Corporation. KOHLS is a family-focused, value oriented specialty department store offering moderately priced, exclusive and national brand apparel, shoes, accessories, beauty and home products in an exciting shopping environment. With a commitment to environmental leadership, Kohl’s operates 1,164 stores in 49 states.

Roles and Responsibilities:

Create new reports and dashboards with appealing visualization.

Capable of setting up scheduled reports and also configure alerts for threshold violations

Dashboard creation to monitor the complete health of stores and its infrastructure.

Enhancing existing Dashboards, Reports, and Alerts for better performance.

Collaborated with internal technology teams and third party partners to define, design and deliver on user stories and customer demands.

Responsible for gathering the requirements for creating data models for data analysis.

Ability to analyze technical data and communicate it effectively to management

Have created Splunk health status dashboard for the Retail shop has 1000+ stores as per the requirement.

Provide support for new and existing reports and dashboards.

Writing and tuning custom queries as per client requirement.

Ability to construct Splunk friendly regex expressions.

Support and execute arrangements considering a full information lifecycle (Search & Investigate, Add Knowledge, Monitor & Alert, Report & Analyze).By Agile and scrum process for the whole implementation process.

Worked with admin to ensure the changes are pushed to production on daily basis through deployment.

Handling JIRA/service now tickets and meeting the successful completion before weekly sprint.

Manage SPLUNK user accounts (create, delete, modify, etc.)

# Project 2

Designation: Jarvis Admin

Client: KOHL’S

Duration: From Aug 2019 to Dec 2019

Location: Mepz, Tambaram

Roles and Responsibilities:

Automation/Simplification of operation tasks using Jarvis

Jarvis new bot creation/deletion for user requirement

Identify scenarios which needs to automate

Assisting Users on how to get started with Jarvis

Act as POC to assist the user with Jarvis Issues

Handling JIRA tickets and meeting the successful completion before weekly sprint.

Joining Daily Scrum call for regular updates

Built dashboards on dynatrace

# Project 1

Designation: Application Support Executive

Client: KOHL’S

Duration: From Jan 2014 to Aug 2016

Location: Mepz, Tambaram

Roles and Responsibilities:

Application Support:

Daily Tasks covered for the LOB’s - Stores, Merchandising, PeopleSoft, Logistics, EDW and Credit & Marketing.

Daily Health Check Validation for the LOB’s to meet the SLA.

Monitoring/Scheduling or Aborting the scheduled jobs in Mainframe

Providing support for Mainframe and Java applications.

Misplaced Retail Order Details Verification on OMS Console and Agent console. Updating the order status manually in DB (Logistics)

Inventory checks at WMS

Trouble shooting various problems in different stages of development using logs files through Splunk.

Incident Management:

Working on Service now ticketing tool to address the tickets as well as troubleshooting them based on the SLA.

Co-ordinated with multiple support teams to ensure timely response and resolution of the tickets.

Initiatives in reducing Incidents counts, creating KB Articles.

Operations Management:

Preparing daily shift handover.

Creating Shift Roaster and Updating Cab schedules for teammates.

Monitoring Task Sheet for daily task completions

Creating Weekly Status Report for the handled/unhandled tickets.

As a shift Lead - Managing/ assigning the task to the team members of the particular shift coverage.

Training fellow team mates on the new tasks

CORE QUALIFICATIONS

Good Knowledge on End-to-End business transaction implementation, Holistic dashboard and advanced dashboard creation.

Configuration of Splunk data inputs by understanding various parsing parameters like Index, source, source type, queue sizes, index sizes, line breaks, event breaks, time formats during index-time

Support and maintain the Splunk infrastructure in a highly available configuration.

Ability to manage Splunk knowledge objects (saved searches, event types, tags, field extractions, lookups, reports, alerts, data models, workflow actions, and fields.)

Hands-on Experience on KPIs, Add-ons, Pivots, Search Macro and summary indexes.

Developed customized application configurations in Splunk to parse, index multiple types of log format across all application environments

Understanding of configuration files, precedence and working.

Basic understanding of Installation and Configuration of all Splunk components.

Managing user and role access permissions.

Hands-on experience on creating glass models and beta dashboards

Implemented Custom JavaScript and Css for advanced Visualization

Troubleshooting and handling post production issues, worked closely with engineering to coordinate and provide all the required information and interactions with the client

Multi-Tasking, Good communication, Understanding customer expectation and knowledge transfer Skills.

Experience in analyzing client’s business processes and understanding the methodology to implement the tracking of the flow transaction.

Ability to work in a multicultural and diverse environment.

Strong collaboration and team building skills with proficiency at grasping new technical concepts

Self-directed work ethic and Detail oriented

ACADEMIC QUALIFICATIONS

Bachelor of Science (Maths with C.Sci)

M.O.P Vaishnav college for women (Autonomous) in the year 2010 – 2013.

CERTIFICATION

Splunk IT Service Intelligence Certified Admin

Splunk Core Certified Power User

Certifies Splunk User

Certified Salesforce Administrator

TECHNICAL SKILLS

Tool : Splunk, PLSQL,Postman 5.5.0,WinSCP, Putty, Git, Tableau, Kafka

Office Tools : MS Office Package

Handling Tickets : JIRA, KANBAN and Service-Now

Languages: SPL, SQL, HTML, LINUX, JSON, XML,CSS

NON-TECHNICAL SKILLS

Creating Shift Roaster

Monitoring Task Sheet for daily task completions

Handling Escalation Calls

Interpersonal skills

Willingness to learn

Flexible work attitude

Analytical ability

The above-furnished information is true and correct to the best of my knowledge and belief.

Asma Firdous M I

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