Manager Service
Resume:
Rachel
Baker
Rachel Baker
Brandon, FL. 33511
**********@*****.***
Skills
Great leadership skills, management experience, communication, excellent teamwork, very outgoing personality. I enjoy working with other people, and bring a positive attitude to anything I do. Experience in multiple customer service positions, Experienced in high volume hospitality/service industry, fast learner, and able to multitask in a fast pace environment. Experience in hospitality since 2004, in various jobs, and nine years experience in the restaurant industry. Experience
Hillstone Restaurant Group/ Greeter, Greeter Manager, Cocktail Server, Service Bar, Server, Key Shift Lead
July 2011 - September 2013
Winter Park (Orlando), Florida
Extremely high volume fine dining location in Winter Park, FL. Very strong team environment, answered phone managed waitlist, took reservations, sat guest, ran food/drinks, pre-bus tables, formal steps of service, taking orders promptly and correctly, expedited food in an open kitchen, employed full-time. Experience with Hotschedules and making the weekly greeter schedule.
Amigos/Server, Bartender, Expo, Key Shift Lead, FOH Manager June 2013- September 2015, Orlando Florida
Server and bartender at the Waterford Lakes location. Very high volume restaurant, employed full-time, Opening/ closing duties, Lead server in charge of new hire training, key/supervisor, worked expo line, followed through with efficient steps of service. Posted weekly FOH schedule. Marlow’s Tavern/Server/ Key Shift Lead/ Expo
May 2015- September 2015, Orlando Florida
Part of the original Marlow’s team in the new Waterford Lakes location. Opened location including mock services, and soft openings. Cheerful, fast pace/ very high volume location. Position required strong teamwork, running food, drinks, expediting food window (open kitchen), following proper steps of service, open handed service, pre-bussing with use of marking trays. Very professional restaurant environment, employed full-time. Key shift experience.
New Beginnings Youth Shelter
Funded by Youth and Family Alternative services/ Youth Development Specialist and Crisis Counselor
June 2016- June 2017, Brooksville Fl.
First line role model for clients demonstrating, through word and actions appropriate behaviors and social interactions utilizing the Youth Development System. Performs tasks including but not limited to facility maintenance; food service including shopping, preparation and cooking; supervision of clients on field trips and during daily activities and timely record keeping responsibilities. Organizing groups to discuss life skills with clients. Required regular transportation of clients. Organized skills. Certifications:
Managing Aggressive Behavior
Medication Certification (Ability to distribute medication using Pyxis) CPR/First Aid (Red Cross)
Relias/ Florida Network training/ DCF training
Carrabba’s Italian Grill/ Server, Key Shift Lead/ Expo September 2015- June 2016
Server, Bartender, and Key shift lead; in Brooksville and Brandon Pump it Up/ General Manager
May 2017 - November 2018; April 2007 - July 2011
Brandon Fl.
Job duties included; monitoring/ ensuring safety and well-being of children in all age groups, organized summer camp events for children, staff management, processed payroll, organized weekly staff schedule using When to Work, supply manager, customer service manager/front desk management, team building / leadership skills. Also worked at Pump It Up from 2007 to 2011 as same job duties.
Metro Diner/ Server, Key Shift Lead
June 2018 - August 2018
West Palm Beach Fl.
Part of the opening and training team for the West Palm Beach FL. location. Fast paced high volume restaurant. Team environment with open kitchen. Job duties included managing sections as well as being available to other team members. Running side work, food, and drinks. Shift lead for opening and closing shifts; as well as key shifts. Uptown Kitchen and Bar
May 2019 - July 2019
Jacksonville Fl.
High pace fast environment, brunch, and dinner skratch kitchen. Located in the heart of Downtown Jacksonville. Shifts include opening, closing and running side work duties, and ensuring guest have a pleasurable dining experience. Bahama breeze/Darden Restaurant
July2019-current 2019
High, fast pace environment; lunch and dinner restaurant, Opening and closing duties; running side work, duties include running food, and drink running. Communicate with fellow employees. Handling of large parties, and constant communication with neighbors. Following proper steps of service while ensuring guest satisfaction.
University of Central Florida/ Bachelors of Psychology August 2011 - 2013 Orlando, Florida
Attended UCF from August 2011-2013, Bachelors of Psychology, with a minor in Biology. Involved in multiple student activities, such as; Biology club, S.I. tutoring in biology, and math, and promoted for student body activities. Hillsborough Community College/ Associate Degree
August 2008, December 2011/ Tampa Florida
Graduated HCC with an Associate Degree in Liberal Arts, December 2011. Involved in the Math Tutoring Center, Marine Biology Club, Psychology Club, Art History and Humanities activities. Bloomingdale High School/ High School Diploma
Graduated May 2007/ Valrico Florida
Varsity cheerleader through high school, voted team captain senior year, involved in multiple clubs throughout school and always involved in team leadership/ volunteer programs; including YMCA.
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