Information Security Engineer
Resume:
Ashraf Sir Elkhatm
Infrastructure Architecture Disaster Recovery Technical Support
PROFILE SUMMARY
Solutions-oriented IT Professional with over 13 years of experience in managing IT infrastructure architecture, customer support, network engineering, troubleshooting, repair, maintenance, installation, migration, configuration, training, user support, and proven track record in coordinating specialist technical and helpdesk support. Outstanding record in designing and delivering leading-edge enterprise solutions precisely aligned with current and future business needs, ensuring consistent operational continuity. Seamlessly manage and execute change, mitigate risk and leverage best practices to improve productivity and reduce costs. Recognized for effective leadership in developing high performance, collaborative and cohesive teams that eliminate barriers, improve efficiency and deliver business goals and objectives. Guide teams throughout project lifecycle, applying advanced communication, training, and mentoring skills. Demonstrates high-level competency in LAN/WAN technologies, routing, switching and Optical platforms, troubleshooting critical issues, and coordination of implementation.
• Deadline oriented and has the ability to present complex solutions clearly and accurately. Team player with strong organizational and collaboration skills
• Self-motivated, proactive, and has the ability to thrive in a fast-paced, mission-critical operations environment.
• Fluent in English and Arabic
TECHNICAL SKILLS
• Platforms: Server hardware, Windows server, VM-Ware, Active directory, Backup, RADUIS, RMS, MS Exchange Server, CTRIX, Internet management, Antispam, exchange 2016, Ms lync 2013, MS system center 2012, NetApp & EMC Storage, Disaster Recovery, Veeam Backup, Antivirus, File server, SAN Storage, System Monitoring.
• Networking: LAN/WAN Administration, VPN, TCP/IP, Secured ID, UTM, Firewall
• Languages: HTML, Java, Java Script, PHP
• Tools: LAN Manager, ISS Real Secure, Microsoft Office Suite, Access, MS Project.
• ITIL, Project management
WORK EXPERIENCE
Disaster Recovery Lead Apr 2020 - Present
http://tgrsolution.com/ (4132 River Forth Dr. Fairfax.VA)
• Directed activities within DR program including information security audits, establishing disaster recovery process, development of continuity plans, recovery support, and critical systems recovery.
• Developed and updated DR/BCP /COOP Plans providing overall management in DR program capabilities regarding applications, infrastructure recovery, information security, crisis management, and disaster recovery compliance/audit initiatives.
• Simulated DR scenarios to check effectiveness of the DR plan, bridge any gaps and fix any issues
• Developed policies and procedures for disaster recovery initiatives. Facilitated testing of procedures, wrote after action reports, and updated plans based on corrective action findings.
• Updated Disaster Recovery Procedure Annex Plans. Implemented policy guidance for Emergency Notification.
• Briefed management on findings that led to heightened security awareness.
• Consulted and provided guidance to business units regarding vendors, service level agreements, contracts regarding recovery, and blanket agreement. CORE COMPETENCE
• IT Infrastructure Architecture
• Project Planning/ Scheduling
• Network/System Administration
• Installation & Configuration
• System Patching and Upgrading
• LAN/WAN Solutions
• Disaster Recovery
• System Backup
• Productivity Improvements
• Project Management
• Network Security
• Network Design and Monitoring
• Defect & Bug Discovery
• End-user Training & Support
• Vendor Management
• Budget Management
• Risk Management
• Quality Assurance
• Problem Resolution
• Team Supervision
• Client Relations & Presentations
• Defect & Bug Discovery
• Root-Cause Analysis
• Time Management
• Data Protection
• Technical Support
• System Migration
• Technology Solutions
• Risk Assessment
• Cyber security
• Performance Reporting
• Systems Architecture
• Network Infrastructure
Management
• Rapid Ticket Response Times
• Detailed Documentation
• Communication
EDUCATION
• Bachelor of Science Degree in
Electrical & Electronics
Engineering
College of Technological
Sciences 2005
**********@*****.***
Falls Church, VA 22041
WORK EXPERIENCE CONT.
DAL Group Company Ltd. www.dalgroup.com
ICT Department; Infrastructure and Operation - Research & Development Division Enterprise Computing Senior Jul 2014 - Feb 2020
• Directed IT Infrastructure operations and managed a staff of support technicians responsible for installation, support and troubleshooting of OSI model and highly complex systems including Cloud, Network, Unified Communication, System, and Security components·.
• Planned, executed and finalized projects according to strict deadlines, defined project scope, and delivered projects on time and within budget.
• Developed detailed work plans and schedules for complex system infrastructure and ensure exhibitions IT deliverables are on time.
• Communicated complex technical discussions with non-technical business unit leaders.
• Implemented, managed, and maintained server, Active Directory, Network and System security, Microsoft Exchange, VMware, Horizon View and associated systems, Cloud and On-Premise network and system, SAN, Storage and Backup technology, which dramatically improved security and reduced user management cost.
• Built and configured servers, backup and recovery plans, and network security systems.
• Created and administered policies and permissions. Developed technical and user procedural documentation. System Technology Specialist 2 Jan 2010 - Jun 2014
• Designed a corporate security hardening road map, including DMZ, VPN implementation and wireless LAN security.
• Designed and implemented infrastructure system, installation of the active directory, Exchange (2007 complete mailing system (back-end, front end and SMTP Servers), ISA Server 2006 & 2006, Certificate Servers, Remote servers and External DNS server. Participated in the project to immigrate Dal Group to the new infrastructure.
• Designed and implemented a complete centralized backup-system using Microsoft Data Protection Manager 2007 and Symantec Backup-exec 2010 as part of the Disaster recovery project
• Developed, managed, and maintained SAN (Storage Area Network) solution for implementing High availability for the running services.
• Implemented a complete Infrastructure Project for Dal Group Dubai and Dal Group China; including mailing system applications using Microsoft windows 2008 server and Microsoft Exchange 2007. Technical Support Team Lead JUN 2008 - May 2010
• Led a team of technical support technicians for installation, support and troubleshooting of end to end highly complex customer network deployments. Assigned work orders as needed to achieve service level commitments.
• Reviewed incident tickets and responded to end-users appropriately and within established standards; resolved open tickets in a timely and professional manner, ensuring a positive client experience
• Performed quality evaluations of Help Desk services and designed training programs for continuous service improvement.
• Identified and managed cross-training needs for the group; developed training material and partnered with other organizations to facilitate this effort. The team was able to reduce repeat rate on trouble tickets and increase customer survey scores
• Developed processes to monitor trends based on customer calls, issues, queries and recommend ways to improve the quality of technical service as well as reducing repeat incidents.
• Presented operations reports to senior leadership and cross-functional teams to measure the organization's success in delivering world-class customer service
Technical support May 2006 - May 2008
• Provided technical support in a 24x7 operation for service availability, via telephone, email and tickets
• Installed, configured, and troubleshot computing and networking environments; including PC & Apple hardware, software, wireless devices, network infrastructure, servers, outsourced applications, and telecommunications equipment
• Performed network administration functions such as setup of network users, account permissions, administration of group policies and procedures.
• Installed and troubleshot operating system (win98, Win XP, Win 2003 and Win Vista, Windows7, Windows server 2003) and different application software’s.
• Set up secure Wi-Fi, LAN and VoIP networks at remote locations, leading client/server configuration and performance- tuning of crucial infrastructure to ensure seamless business operations.
• Troubleshot Network connectivity issues, LAN/WIFI, office phones, Printers, lift/Move computers/Equipment.
• Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more. CERTIFICATIONS
• MCSE - Microsoft Certified Systems Engineer.
• Microsoft Certified Systems Administrator.2003
• MCTS - Microsoft certified technology specialist exchange 2007
• MCTS - Microsoft certified technology specialist windows VISTA
• Certified Disaster Recovery Engineer
• Microsoft Certified Solution Associate 2012
• Microsoft Certified Professional 2012
• Certified Ethical Hacker Version 8
• Certified Prince 2 @foundation
• Certified Prince 2 @Practitioner
• Certified ITIL Foundations v3
• ITIL® Service Transition Certificate
• ITIL® Continual Service Improvement Certificate
• ITIL® Service Strategy Certificate
• ITIL® Service Design Certificate
• ITIL® Service Operation Certificate
• ITIL Expert Certification
• NetApp Certified Data Administrator, Data ONTAP 7-Mode
• VMware Certified Professional 6 Data Center Virtualization
• NetApp Certified Data Administrator, ONTAP Provisional
• Microsoft Certified Professional.
• CPTE (Certified Penetration Testing Engineer)
PROFESSIONAL COURSES
• Project Management Preparation Course.
• Microsoft System Centre 2012
• Microsoft Exchange 2013
• LYNC 2013
• Building Resilient System course (part of Cisco storage networking expert).
• Wilson Learning- Motivation of results.
• Business Analysis
• Ethical Hacker Version 8 (Koenig India)
• EC-Council Disaster Recover Professional (Koenig India)
• CPTE (Certified Penetration Testing Engineer)
• Linux course red hat
• Microsoft Exchange 2016
• Microsoft System Centre 2016
• Amazon Web Services(AWS)-Cloud Computing Services
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