Service Customer
Resume:
Connie Banner
Customer Service with * years experience
Castlewood, VA 24224
*************@*****.***
Customer service professional with strong ability to multitask, prioritize and manage time effectively. People oriented individual with strong phone handling and able to adapt to different personalities Authorized to work in the US for any employer
Work Experience
Utilization Review Specialist
LogistiCare - Norton, VA
July 2014 to January 2021
Set up trips for discharges, doctor appointments for nursing homes and members that lived at home that had VA Medicaid. Review stretcher trips to see if they could be downgraded to van stretcher, wheelchair or ambulatory. Done quarterly recerts on standing orders for dialysis. Checked members eligibility on VA Medicaid. Also was responsible for Affirm and Non Affirm letters from transportation that had members with VA Medicaid and Medicare. Set up discharges for hospitals statewide Cashier/Customer Service
ROADRUNNER MARKETS - Castlewood, VA
May 2012 to July 2014
Ran cash register, stocked, cleaned
Education
Associate's degree in Nursing
Russell County Technical School - Lebanon, VA
June 1994 to August 2012
High school diploma or GED in General Studies
St. Paul High School - Saint Paul, VA
August 1977 to May 1981
Skills
• Utilization Review
Additional Information
Customer service
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