Training Administrator/Personal Assistant Office Administrator
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
SURNAME MITCHELL - KOOPMAN
FIRST NAMES CINDY TERRY
DATE OF BIRTH 08-04-1986
ID NUMBER 860**********
ADDRESS ** ****** *******
NIVEN DRIVE
DOUGLASDALE
CONTACT NUMBER 072-***-****
EMAIL **************@*****.***
WORK NO 011-*******
NATIONALITY SOUTH AFRICAN
STATUS MARRIED
DEPENDANTS 1
HEALTH EXCELLENT
DRIVER’S LICENCE YES (OWN VEHICLE)
EDUCATIONAL QUALIFICATIONS
HIGHEST STANDARD PASSED BUSINESS MATRIC (2003)
ROODEPOORT COLLEGE - A.K.A
(SOUTH-WEST GAUTENG
COLLEGE)
SUBJECTS PASSED BUSINESS ENGLISH
BUSINESS AFRIKAANS
COMPUTER PRACTICE
ACCOUNTING
ECONOMIC & LEGAL
ENVIRONMENT
SMALL BUSINESS MANAGEMENT
TERTIARY INSTITUTE IQ ACADEMY
COURSE HIGHER CERTIFICATE IN BUSINESS MANAGEMENT
PERIOD JANUARY 2017 – 2020 (Completed)
EMPLOYMENT HISTORY
COMPANY UNIVERSAL HEALTHCARE – GEMS
BUSINESS UNIT
POSITION HELD TRAINING ADMINISTRATOR/ PERSONAL ASSISTANT
DUTIES
MAINTAINENANCE OF TRAINING REPOSITORY – CREATE/MAINTAIN FOLDERS AND ENSURE THAT THE MOST RECENT TRAINING MATERIAL ARE SAVED. MANAGING FLOW OF TRAINING RECORDS TO AND FROM THE TRAINING FACILITATORS AND OTHER DEPARTMENTS. CHECK ACCURACY AND COMPLETENESS OF RECORDS FOR EACH COMPANY. FILE/SAVE TRAINING EVIDENCE (HARD COPIES AND ELECTRONIC COPIES) FOR AUDIT AND LINE MANAGEMENT REQUEST PURPOSES. MEET WEEKLY WITH FACILITATORS TO ALIGN RECORDS. MONITOR AND REVIEW TRAINING STATISTICS FOR ALL COMPANIES. PRESENT TRAINING STATS TO TRAINING MANAGER. CAPTURE UNIVERSAL GROUP TRAINING PER COMPANY ONTO ACCSYS PEOPLEWARE SYSTEM. MANAGE TRAINEE LISTS, SCHEDULES, ATTENDANCE SHEETS. MANAGE SCHEDULING CONFLICTS. COMMUNICATE WITH EMPLOYEES AND CLIENTS ALIKE. SOURCE SUPPORT TOOLS AND BRIEF TEAM ON EFFECTIVE IMPLEMENTATION. ANSWER AND DIRECT PHONE CALLS FROM INTERNAL AND EXTERNAL SOURCES. MAINTAIN DAILY WORKFLOW WITH A FOCUS ON COST-EFFECTIVE TRAINING. IMPLEMENT EFFECTIVE REPORTING PROCEDURES THROUGHOUT THE COMPANY AND ENSURE UNIFORM REPORTING. ANALYSE OPERATING PRACTICES, RECORD-KEEPING SYSTEMS, AND BUDGETARY REQUIREMENTS. NEGOTIATE COST-EFFECTIVE TRAINING RATES (EXTERNAL TRAINING PROVIDERS) AND OR ALTERNATIVE TRAINING DELIVERY OPTIONS. ASSIST IN THE TRAINING AND DEVELOPMENT OF OTHER ADMINISTRATIVE STAFF AND/OR LEARNERS ALLOCATED TO THE TRAINING DEPARTMENT. ENSURE PROPER OPERATION OF OFFICE EQUIPMENT INCLUDING PREVENTIVE MAINTENANCE, ARRANGING FOR REPAIRS, AND MAINTAINING CONSUMABLE INVENTORIES (TONER, PAPER ETC). FACILITATE AUDIT REQUESTS AND FOLLOW THROUGH ON AUDIT QUERIES. PREPARE TRAINING ROOMS AND KEEP THEM PROPERLY SETUP. CREATE, REVIEW AND DISSEMINATE TRAINING MATERIAL, SUCH AS INSTRUCTIONAL NOTES, FEEDBACK FORMS. COLLATE AND CAPTURE REPORTS ON TRAINING ACTIVITIES AND RESULTS. TRAINING NEEDS ANALYSIS. COORDINATE TRAINING NEEDS FOR ANNUAL TRAINING PLANS. COLLATE AND REPORT ON TRAINING ACTIVITIES.
PLANNING AND SCHEDULING OF INTERNAL TRAINING, SENDING OUT INVITES, ENSURE THAT INVITEES ARE CONFIRMED.
COORDINATE EXTERNAL TRAINING LOGISTICS, MANAGE THE TRAINING REQUEST FORMS RECEIVED FROM THE DIFFERENT DEPARTMENTS AND OBTAIN APPROVAL FROM HEAD OF HR PRIOR TO THE TRAINING. SOURCE SUITABLE PROVIDERS WITH A VIEW TO MEET TRAINING REQUESTS / NEEDS. ENSURE THAT INVOICES ARE SUBMITTED TO FINANCE DEPARTMENT FOR PAYMENT. FOLLOW UP WITH FINANCE UNTIL PAYMENT IS MADE. REQUEST TRAINING FEEDACK FROM EMPLOYEES.
SETTING UP APPOINTMENTS. TRAVEL ARRANGEMENTS WHERE NECESSARY-
INCLUDING AIRLINE, HOTEL AND CAR
RENTAL. MANAGING DIARY. ATTENDING MEETINGS, MINUTE TAKING. TAKING CALLS ON BEHALF OF TRAINING MANAGER.
PERIOD EMPLOYED JANUARY 2013 – TILL CURRENT
COMPANY UNILEVER FIELD SALES
POSITION HELD PERSONAL ASSISTANT / SENIOR ASSISTANT TO DIVISIONAL MANAGER
DUTIES SALES TRACKING ON SAP SYSTEM. FLIGHT, ACCOMODATION &
CONFERENCE BOOKINGS,
DIARY MANAGEMENT, FILING,
LIASING WITH MANAGER’S & STORES,
LIASING WITH FIELD MARKETER’S.
CALL CYCLE’S, VP SCORECARD’S,
&OTHER GENERAL OFFICE DUTIES,
MEETING ADMINISTRATIVE DEADLINE’S, SETTING UP MEETINGS,
CONSOLIDATE REPORTS, COMPILE PRESENTATIONS, MINUTE TAKING, MANAGE DIARY, ORGANISE AND
CO-ORDINATE FUNCTIONS, TEAM BUILDINGS AND OTHER EVENTS, MANAGE COMPANY POOL ASSETS (VEHICLES AND CELLPHONES),
SUPERVISING ADMIN ASSISTANTS. COMPLETING MANAGERS EXPENSE CLAIMS & CREDIT CARD FORMS ON A MONTHLY BASIS & SUBMITTING THEM TO FINANCE BEFORE THE DUE DATE.
PERIOD EMPLOYED MARCH 2007 – DECEMBER 2012
REASON FOR LEAVING GROWTH POTENTIAL
COMPANY DISCOVERY HEALTH
POSITION HELD OUTBOUND CONSULTANT
DUTIES NOTIFICATIONS TO MEMBERS AND BROKERS, CHECK APPLICATIONS,
CALL MEMBERS FOR OUTSTANDING
INFORMATION, DEALING WITH CLIENT QUERIES, ROUTING ALL ENQUIRIES TO
CORRECT DEPARTMENTS, WORKING
ON DISCOVERY SYSTEMS, COMPLETING
ADMINISTRATIVE & REPETITIVE TASKS
IN KEEPING ACCURATE & DETAILED
STATS OF ALL QUERIES OR
CORRESPONDENCE & REPORTING ON
IT.
PERIOD EMPLOYED SEPTEMBER 2006 –END FEBRUARY 2007
REASON FOR LEAVING TEMPORARY
COMPANY EBV Electrolink
POSITION HELD INTERNAL SALES ASSISTANT
DUTIES PLACING ORDERS TELEPHONICALLY
GENERAL OFFICE ADMIN DUTIES
PREPARE QUOTATIONS
ANSWERING TELEPHONES
CLIENT LIAISON
PERIOD EMPLOYED MAY2006 – AUGUST2006
(TEMPORARY) BRENT PERSONNEL
COMPANY VISION ACCOUNTING AND TAX SERVICES
POSITION HELD RECEPTIONIST/ OFFICE ADMIN
DUTIES ANSWERING THE TELEPHONE, TYPING, CLIENT LIASON,
CLIENT QUERIES, FILING, FAXING, TAX RETURNS
PERIOD EMPLOYED AUGUST 2005 - DECEMBER 2005 (TEMPORARY)
COMPANY TRACKER INTERNATIONAL
POSITION HELD RECEPTIONIST/OFFICE
ADMINISTRATOR
DUTIES ANSWERING SWITCHBOARD, TYPING,
REGISTERING CLIENTS, FILING,
FAXING, CLIENT LIASON &
GENERAL OFFICE DUTIES, EXPORT & IMPORT ADMIN,
MANAGING OFFICE AREA
PERIOD EMPLOYED APRIL 2005 - AUGUST 2005
COMPANY RANDMETRO FINANCIAL ADVISORY
POSITION HELD TAX / ADMIN CLERK
DUTIES ANSWERING SWITCHBOARD,
OFFICE ADMINISTRATION:
FAXING, FILING, TYPING, REGESTERING CLIENTS, DATA CAPTURING,
ISSUING TAX INVOICES etc.
PERIOD EMPLOYED 1 NOVEMBER 2004 - JANUARY 2005
REASON FOR LEAVING COMPANY WENT DOWN
COMPANY COMPUMAX
POSITION HELD ADMIN CLERK / TYPIST
DUTIES OFFICE ADMIN: FILING, FAXING,
PHOTO COPYING,
TYPING, SALES, ANSWERING THE
TELEPHONE
PERIOD EMPLOYED MARCH 2004 - END OF OCTOBER 2004
REASON FOR LEAVING GOT OFFERED A BETTER POSITION
COMPANY NOTAE
POSITION HELD JUNIOR SECRETARY / OFFICE ADMIN
DUTIES SCREENING OF INCOMING CALLS,
OFFICE ADMINISTRATION: FILING, FAXING, TYPING etc.
CLIENT LIASON
PERIOD EMPLOYED DECEMBER 2002 - FEBRUARY 2003
REASON FOR LEAVING TEMPORARY POSITION
COMPUTER PACKAGES FAMILIAR WITH: MICROSOFT WORD
MICROSOFT EXCEL ADVANCED
POWERPOINT ADVANCED
SAP
INTERNET EXPLORER
OUTLOOK
GOOD TYPING SKILLS
MS TEAMS
ACCSYS PEOPLEWARE
OTHER COURSES ATTENDED: ADVANCED PA / SECRETARIAL
REFERENCES
UNIVERSAL HEALTHCARE
CHARMAINE BROODRYK – 072-***-****
UNILEVER FIELD SALES
SAM MKULEMBE – 078-***-****
LUCAS BOOYSEN – 076-***-****
DISCOVERY HEALTH
PRINOLA SUBROMONEY - 083*******
EBV ELECTROLINK
SARO MURABITO – 082-***-****
TRACKER INTERNATIONAL
ADRIAN KRETZSCHMAR - 082-***-****
COMPUMAX
FAIRCHILD - 083-***-****
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