Sales Representative Store Manager

Erin Provo-Mcfadden

**** ****** **, ***. **

College Station, TX 77840

Phone: 843-***-****

Email: ***********@*****.***

Objective Statement

Seeking an opportunity to excel and grow with a company, become a team player, and contribute to its success. Enthusiastic, friendly, self-starter, and vibrant individual who quickly adapts in a fast-paced environment. Career Summary

Four years’ experience in the customer service and hospitality industry. Operates as a facilitator, marketing and sales representative in the area(s) of the restaurant and entertainment markets, providing quality service to customers with precision and accuracy. Enthusiastic, friendly, and a vibrant addition to any job with a variety of skills under my belt with outstanding customer service, attention to detail, and an ability to learn and memorize quickly being my highlights. Skills

● Customer Service

● Detailed-Oriented

● Point of Sale System (POS)

● Marketing

● Sales

● Facilitation

● Management and Operations

● General Administration

● Computer and Desktop Applications i.e., Microsoft Office Suite – Word, PowerPoint, Outlook, Email, Excel

● Quickbooks

● Peripheral Computer Equipment – Printers, Scanners, Fax Machines Work Experience

Amazon

Virginia Beach, VA

Amazon Contracted Delivery Driver

September 2020 - November 2020

● Loading vehicles with packages

● Organizing packages

● Prompt delivery of packages

● Ensuring a good customer experience by using safety protocols in accordance with pandemic and timely service

Firehouse Subs

Virginia Beach, VA

Front Counter Cashier

February 2019 - May 2019

● Customer service operations and daily food prep work to include taking customer orders and delivering over 500 meals per day.

● Expert knowledge and experience operating Point of Sale (POS) Systems processing customer transactions and payments for products and services.

● Ensure facility is maintained, cleaned, and presentable for daily operation and public use.

● Understand and follow company guidelines and standard operating procedures and to be compliance with local, state, and federal public health restaurant and facility statutes. Laser Quest

Virginia Beach, VA

Team Member

August 2018 - August 2018

● Host birthday parties, deliver briefings, and game missions while they are in progress.

● Front Desk Operator, utilize Point of Sale (POS) System to conduct customer payment transactions for products and services.

● Marshall and facilitate games, maintain and ensure facility cleanliness and equipment, and book special family events i.e., wedding parties, etc.

Bath Fitter

Norfolk, VA

Marketing Sales Representative

July 2017 - September 2017

● Gathered, collected, and provided product information for customers seeking to enhance, upgrade, and improve bath and shower rooms.

● Initiated 30 customer service agreement contracts per month with a completion rate of 90%. Cold Stone Creamery

Virginia Beach, VA

Crew Member/Cake Decorator

April 2017 - July2017

● Prepare, deliver, and serve ice cream, cakes, and other sweets.

● Operate Point of Sale (POS) System to conduct customer payment transactions, take orders, and maintain facility cleanliness.

● Conduct end of day inventory of equipment and disposable food materials, assist the store manager in restocking of product, and perform inventory of consumable food items. Laser Quest

Virginia Beach, VA

Team Member

July 2016 - November 2016

● Team Leader, mentor, and trainer to newly hired employees providing instruction during gaming events.

● Troubleshoot, correct, fix, and or replace defective equipment as necessary.

● Host birthday parties, deliver briefings, and game missions while they are in progress.

● Front Desk Operator, utilize Point of Sale (POS) System to conduct customer payment transactions for products and services.

● Marshall and facilitate games, maintain and ensure facility cleanliness and equipment, and book special family events i.e., wedding parties, etc.

Education:

● Associates degree, Tidewater Community College - General Studies (May 2020)

● Bachelor’s degree, Regent University - English with Concentration in Writing (December 2021)

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