Felicia Burns

*** ********** *****, ******** ** *7086 615-***-**** adj9cb@r.postjobfree.com

Career Summary

Dedicated and effective leader with more than 15 years of experience managing employees while planning and maintaining work schedules and setting effective goals. Assertive and enthusiastic, with extensive knowledge of process optimization.

Highlights

Team building

Process improvements

Analytical

Performance tracking

Leadership

Organized

Detail Oriented

Highly persuasive

Experience

ASSISTANT COLLECTION MANAGER AFFILIATED CREDITORS OCT 2013 – CURRENT

Supervised employees and ensured company policies and procedures were followed for compliance standards

Interview, train and monitor positions as needed

Developed successful collection techniques

Met and exceeded monthly goals

Set up payment arrangements on past due accounts and monitored a monthly basis

Collected and filed insurance information to obtain payment on past due accounts

Assisted Office manager and CEO in various tasks, daily

Assisted with administrative duties

COLLECTION SPECIALIST AND TEAM LEAD ACSI NOV 2011 – OCT 2013

Managed daily responsibilities of collection team

Developed successful collection techniques

Maintained work schedules

Ensured monthly goals were met by employees

Made outbound calls as needed to obtain payment on past due accounts

COLLECTION SPECIALIST AND SUPERVISOR WINDHAM PROFESSIONALS SEPT 2007 – AUG 2011

Took part in monthly budget meetings

Maintained compliance by monitoring calls and providing feedback

Processed accounts for litigation

Interviewed and trained employees

Set up payment arrangements on past due accounts and monitored a monthly basisEducation

DIPLOMA 1992 GALLATIN HIGH SCHOOL