Customer Service
Resume:
Andrea Hale
Graduate Student
Personal Info
adj9ba@r.postjobfree.com
Phone
Address
McKinney, TX 75069
Skills
Software
Written and verbal
communication
Leadership
Problem solving
Teamwork
Time management
Microsoft Office Suite
Motivated student trained in psychology and communications. Highly effective at designing and leading teams. Exceptional interpersonal, communication and multitasking abilities. Dedicated to research and prepared to deliver results.
Education
Work History
2020-08
- present
Texas Tech University, Lubbock
Masters of Science, Interdisciplinary Studies
1999-08
- 2003-05
University of North Texas, Denton
Bachelor of Arts, Psychology
2015-10
- present
Owner and Instructor
Breakaway Equestrian LLC, McKinney, TX
Developed business from infancy (secured property, started LLC, wrote business plan, secured funding, developed budget). Manage all operations of business (Care of all horses, vendor management, customer relationships, P&L).
Teach hunter/jumper riding lessons to riders of all skill levels with a focus on proper fundamentals and balance in a fun and educational manner. Goal setting with riders and horse owners in order to develop lessons tailored to goals.
Coaching at horse shows.
Assist clients in the purchase and sale of horses. 2014-08
- 2015-02
Instructor
ManeGait Therapeutic Horsemanship, McKinney, TX
Teach therapeutic riding lessons to children and adults with varying types of special needs at all levels of riding with a focus on fundamentals, correct posture, and proper horsemanship in a manner that allows them to use the skills learned outside of horseback riding.
Goal setting and assessment of riders for each session as well as individual lesson-planning based on the established goals.
Coaching at horse shows.
Train program horses to ensure they stay in proper shape to participate in the daily activities of therapeutic horsemanship.
Assist in assessing potential horses for the program. 2010-06
- 2013-05
Logistics Manager
Epiroc Drilling Solutions, Allen, TX
Created and developed a logistics department from the ground up. Managed a team of 9 individuals in the day to day operation of a multi-million dollar global distribution center.
Volunteering
Certificates
Negotiated all international and domestic freight contracts with direct focus on efficiency and speed of service while maintaining lowest cost possible. Ensured compliance with all regulatory bodies; and developed and implemented a complete dangerous goods program.
2003-08
- 2010-06
Key Account Manager
DHL Global Forwarding, DFW Airport, TX
Served as a liaison between Client and DHL.
Ensured that DHL remained profitable, while providing competitive and creative freight handling solutions to the Client.
Troubleshooted challenges faced by the client and researched alternative solutions with air/ocean carriers as well as the other global DHL offices. Previous positions included Field Sales Executive and International Inside Sales Associate.
2013-05
- 2014-08
Equest Therapeutic Horsemanship
Train horses in the program to help ensure they are in top shape to perform for Therapeutic Sports Riding (TSR) activities. Volunteer where needed in TSR classes (leader, side-walker, offside, etc.).
Sports Riding Program Intern (Jan 2014) – teaching correct horseback riding skills and proper horsemanship to clients with wide-ranging disabilities and riding levels in order to help improve their daily life outside of riding, while working toward PATH International Registered Instructor Certification. Registered Instructor
Obtained through Professional Association of Therapeutic Horsemanship
(PATH) International to teach riders with special needs.
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