Front Desk Service

Brandon Anderson

***** **** *** ***** ******: 206-***-****

Des Moines, WA 98198 Email: ******************@*****.***

Professional Summary

Guest-oriented professional with a strong background in hospitality, seeking to continue my career in the Hotel industry. Highly skilled in managing guest needs while quickly addressing and correcting issues with rooms or service to maximize guest experiences. Accomplished in delivering world class service to national and international guests while reinforcing hotel brand and increasing customer loyalty.

Skill Highlights

A reliable and punctual employee.

Willing to assume additional responsibilities

Possess a professional and positive attitude with pride in personal performance

Proficient in multiple hotel systems

Scheduling

Payroll

Training + Coaching

Professional Experience

02/2020 to 03/2020

Front Desk Supervisor

Hotel Andra – Seattle, WA

Handle both the duties of the front desk agent and accounting duties

Reconcile and close out daily hotel financial activities

Reconcile cashier reports from restaurant and retail outlets

Transmit credit card transactions

Prepare and analyze reports

05/2018 to 01/2020

Front Desk Supervisor/Night audit

Kimpton Palladian Hotel – Seattle, WA

Assigns workers their duties and audits work for conformance to prescribed standards of cleanliness

Supervising, delegating, and monitoring everyday housekeeping tasks across the entire hotel

Supervise daily shift process ensuring all team members adhere to standard operating procedures

Resolve customer issues and complaints, in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

Ensure front desk and hotel process and procedures are updated and put into place

02/2016 to 02/2018

Front Desk Supervisor/Night Audit

Holiday Inn – Indianapolis, IN

Perform the duties of both an accountant and a Front Desk Agent by bookkeeping and processing finances

Checking guests in or out and attending to their requests

Summarizing each night’s operations and listing any follow up tasks for management

Education

Simeon Career Academy 2004

High School Diploma

Chicago, IL

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