Customer Care

#** ******* ******,

St. Charles Village,

Princes Town.

Dear Sir/Madam,

My name is Amy-Jo Sankar and I would like to apply for employment at your organization. I am a hardworking and dependable individual. I am confident that I can positively impact your organization as I enjoy teamwork and try to bring new ideas that will encourage growth and productivity.

I possess a Bachelors of Science degree in International Relations, with a minor in Political Science, I also possess practical work experience in the areas of Administration, Research, Customer Service, and Finance. I am very versatile and can adapt quickly to my working environment. When given tasks or assignments I always try to find innovative and efficient ways to get them done.

I am computer literate and can use office tools such as Microsoft Office well. I also understand the value of good customer service and client relations. A pleasant greeting with a warm smile goes a long way. When a client or customer feels welcomed it becomes easier to recommend various services to them.

If given the opportunity I am sure I can set a new standard of excellence, and exceed

your expectations. I am confident that I can overcome any challenge before me. I am no doubt a definite asset to your company. The modern working world requires employees who can adapt and find creative solutions to everyday problems, which I can do.

If you do find me suitable, please do not hesitate to contact me at: 273-6674, I can make myself available at your earliest convenience.

Yours Respectfully,

Amy-Jo Sankar

AMY-JO SANKAR

Phone: 273-6674

Email: ************@*****.***

Personal Summary

I am a self-motivated, diligent and goal-oriented college graduate. Pursuing employment in the Marketing and Business sector, which will allow me to use my knowledge practically and challenge my capabilities to accomplish organizational goals.

SKILLS

●Computer skills

●Conversational Spanish

●Time management

●Adaptability

●Attention to detail

●Customer service

EDUCATION

BSc. International Relations, Minor: Political Science 2019

University of the West Indies, St. Augustine Campus (First Class Hons)

Professional Certificate in Human Resource Management 2020

SBCS Global Learning Institute

Caribbean Advanced Proficiency Examination 2016

Debe Secondary School

Passed 3 Subjects

Caribbean Secondary Education Certificate 2014

St. Joseph’s Convent, San Fernando

Passed 8 Subjects

WORK EXPERIENCE

Teller

Republic Bank Limited

Cipero Street, San Fernando

From Mar 2020 to Aug 2020

Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.

Informing customers about bank products and services.

Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.

Maintaining and balancing cash drawers and reconciling discrepancies.

Following all bank financial and security regulations and procedures.

Customer Service Specialist

Nestlé Trinidad and Tobago Ltd

Churchill Roosevelt Highway, Valsayn

From Sept 2019 to Feb 2020

Management of Key Accounts, including; Massy Stores, Pricesmart and Distribution Channels.

Provided daily support to the supply chain to ensure fulfillment of orders which gave insight into Procurement and Logistics.

Processing of credits/returns, addressing queries, doing reports and filing of paperwork.

Developed and implemented new methods of accountability which helped to manage the accounts more efficiently.

Troubleshooted the new Excel to Order transaction for the O2C process and built the SOP which was forwarded to Nestle Caribbean Inc. and Nestle Jamaica Ltd for use.

Performed training sessions on the SOP for Marketing, Sales and Human Resources Teams which strengthened my leadership and presentation skills.

Experience using SAP Software Solutions.

Cashier

JTA Supermarkets

C3 Corinth

From May 2017 to Aug 2017

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

Operating cash registers, and other electronics.

Balancing the cash register and generating reports for credit and debit sales.

Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

Processing refunds and exchanges, resolving complaints.

Bagging or wrapping purchases to ensure safe transport.

REFERENCES

Deena Ramjewan

Teller Supervisor,

Republic Bank Limited, Cipero Street.

330-1811

Arlene Rambert-Ramchandar

Customer Care Supervisor,

Republic Bank Limited, Cipero Street.

357-0556

Kristen De Montbrun

Head of Supply Chain,

Nestlé Head Office, Valsayn.

368-3027

Contact this candidate