Information Technology help desk
Resume:
Johnson Wallace JR
Bremerton, WA ***** Home: 360-***-**** - Cell: 360-***-**** - *********@*****.***
Professional Summary
Ambitious Information Technology Intern currently completing the Comptia A+ certification in Information technology and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Proficient in computer technology and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
Skilled IT technician base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of computers and the operating systems which they run on.
Self-motivated Technology Intern leveraging education in Information Technology and strong technical acumen. Monitored facility network operations and minimized downtime by making adjustments to reflect changing user needs.
Administrative and Support Activities
I view myself as an extremely persevering and devoted person that functions admirably with my peers at work. I will learn and teach myself more in the Information technology field. With my broad information and military experience, I am the individual for the position.
The experience I have picked up with client care will assist me with supporting clients with investigating issues with PC equipment and software. I am fit for learning various virtual products and applications running on various working frameworks which go from Windows OS to MacOS and then some. I have college level training in Microsoft office applications, for example, Excel, PowerPoint, Access and Word.
Thorough knowledge in the configuration, deployment and troubleshooting Microsoft desktop Operating Systems, desktop productivity applications, desktop defense tools,
Microsoft Active Directory account management and permissions, basic network connectivity troubleshooting.
Skills
Secret Clearance is currently active and Base access is active as well. Personnel experience I have work with and on operating systems such as Microsoft Windows, Linux and Mac OS. I have gain extensive knowledge of these systems and how to navigate them.
Hardware installations
Software experience
Systems administration
Expertise in Operating systems
Organizational Skills
Writing
•Windows XP, Vista, 7, 10 •Mac OS Catalina •iOS 13 •Android •Linux
User support
Software updates
Customer Service
Microsoft Windows
Creativity
Work History
11/2018 to Current
Security Guard
HOMELAND Security Solutions Inc. – Bremerton, WA
09/2004 to 08/2018
US Navy
Navy – Bremerton, WA
Worked with a wide range of different customers to understand needs and provide service.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
05/2004
High School Diploma
Jonesboro High School - Jonesboro, GA
01/2019
Bachelor of Applied Science in Information Technology: Information Technology
University of Maryland - University College-No degree obtained Hyattsville, MD Online college
11/2019
Bachelor of Applied Science in Information Technology: Information Technology
Olympic College -No degree obtained Bremerton, WA
Accomplishments
I have completed college level information technology courses and currently working towards my Comptia A+ certification.
References
Information Technology First Class
Michael Maupin
US NAVY
Email: **.******@*****.***
+39 34979343
Currently stationed in Italy
Current Job
Homeland Security Solutions Inc.
Supervisor
Ronald L. Simmons
15545 crescent valley RD SE
Olalla, WA 98359
Contact this candidate