Employee Relations Resources Manager

Sharon Farrell

SUMMARY

Motivating leader with history of building and managing large, culturally diverse teams. Proficient at identifying inefficient/nonproductive issues and integrating sensible solutions to achieve cost savings and increased productivity. Strong relationship builder works well with stakeholders and corporate teams.

EXPERIENCE

Columbia Hospitality Inc./Hotel Interurban - Director of Rooms

Seattle, WA • 03/2018 - 02/2020

Objective: Ensured the smooth operation of guest services, valet services, and uniformed services, housekeeping, laundry, and communications in an attentive, friendly, efficient, and courteous manner. Also, provided all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.

·Established monthly reporting system monitoring labor and productivity

·Handled all guest complaints expeditiously resulting in complete resolution or compromise

·Closely monitored the financial performance of all departments, by monitoring all Rooms expenses and ensuring results were in line with budget; on a daily basis, monitored labor to keep costs in line with business levels

·Provided problem solving solutions where identified that assisted towards improved productivity, labor cost reduction, creating innovative and unique guest experiences

Two Roads Hospitality LLC- Motif Seattle - Director of Housekeeping

Seattle, WA • 04/2016 - 03/2018

Objective: Planned, directed, managed and oversaw the activities and operations of the department; trained and established operating systems; managed department labor expenses and overall results pertaining to hotel Profit and Loss; achieved guest satisfaction scores of 90% or more in guest room and bathroom cleanliness

·Oversaw cleanliness of all guest rooms and public space for a Four Diamond hotel with 319 guest rooms

·Achieved 90% Cleanliness scores from guest surveys

·Motivated and maintained morale of department to ensure satisfaction of 50+ employees and positive working environment: overall associate opinion satisfaction survey of 95%

·Ensured profitability of department and implement efficiencies to work within departmental budget expenses

Provenance Hotels- Hotel 1000 - Area Human Resources Manager

Seattle, WA • 12/2014 - 01/2017

Objective: Oversaw and responsible for human resources needs of three Seattle properties. Regular visits to all three hotels on a rotating basis throughout the week. Addressed recruiting needs, employee issues, work injuries, performance issue and employee relations.

1. Team Member Relations - 40%

·Provided advice and counsel to area General Managers, management and Team Members in all areas of Human Resource related programs, policies, issues and laws

·Communicated and interpreted various Company policies, procedures, laws, standards, and government regulations for Team Members and managers. Ensured all issues were resolved ethically and within company policies and legal guidelines

·Educated, coached and developed leadership capability to help prevent future issues or concerns.

·Counseled area management regarding compliance with all Federal, State, and local employment laws, and acted as company representative in resolving any hotel complaints related to such compliance issues.

·Worked with Corporate Director of Human Resources and/or legal counsel to ensure that location practices complied with federal and state laws.

·Conducted and documented investigations pertaining to Department of Labor, unemployment, harassment and discrimination complaints in accordance with company guidelines as well as directives by company Legal department. Provided recommendations for appropriate resolution of investigations.

·Coached managers and supervisors utilizing company values, through coaching process, conflict management/resolution, discipline/corrective action procedures, and labor law compliance.

·Responded to all UI claim inquiries within established service-level agreements established by vendor or state.

2. Talent Management/Development – 30%

·Worked closely with hotel leaders to help create, implement and manage the people plan to align with business objectives.

·Provided consultation, support and guidance to Seattle are leaders on talent matters, sourcing needs, and strategic placement of talent.

·Lead the talent management/succession planning process and plan for assigned hotels to build capability, diversity, manage performance, retain and grow talent.

·Partnered with area General managers and leaders to develop plans to address short and long term talent needs.

·Lead the succession planning and Individual Development Plans of high performing Team Members in respective hotels.

·Developed, monitored, and educated leadership on recruiting plan, sourcing tactics and selection process to improve the flow, quality and selection of job candidates.

·Trained management in all areas of human resources to include policy, talent acquisition, performance management, leadership and management skills.

·Facilitated training of new company programs, HR courses and other initiatives as needed.

·Participated in the selection process for managers and department heads as requested.

3. Business Partner – 30%

·Provided counsel, feedback and coaching on broad ranging issues including business operations, process and all Team Member related actions that enhances the individual growth and superior performance of respective hotel.

·Worked systematically to diagnose problems, analyze data, identify root causes and recommend solutions for HR related business issues. In partnership with Corporate Director of Human Resources, developed creative and innovative solutions for improvement.

·Participated in business leadership meetings as a strategic partner to identify Team Member impact (development, Team Member relations, compensation, talent management, performance management and diversity initiatives) relative to business strategies.

·Visited hotel locations on a regular basis independently and with field leadership to identify trends and issues, provide guidance and coaching to hotel leaders on all HR related issues. Specific focus included staffing, scheduling, training, productivity/performance, Team Member engagement, career development and

·compliance.

·Worked with Corporate Director of Human Resources and hotel leaders to implement diversity strategy and plan that focuses on recruiting, Team Member engagement, leadership development and community outreach.

Benchmark Hospitality - Hotel 1000 - Director of Human Resources

Seattle, WA • 11/2012 - 12/2014

Objective: Planned, directed, managed the activities and operations of the hotel's Human Resources Department including recruitment and selection, classification and compensation, employee and labor relations, personnel records, risk management, worker's compensation, insurance, employee/organizational development, diversity, affirmative action and ADA.

·Recruitment, hiring and delivering New Hire Orientation

·Ensured the timely and accurate documentation for all employees of Hotel pertaining to onboarding, benefits, payroll

·Administered compensation and benefits; collaborated with broker each year upon renewal of policies to ensure the plan selected was the most beneficial to the Hotel

·Performed annual salary survey and used data to ensure annual salary reviews were administered and competitive with all similar sized hotels in town

·Coached and/or disciplined employee with complaints, grievances or disputes; coached managers on delivery of discipline

·Maintained the human resource information system and employee database

·Coordinated employee safety, welfare and wellness; Safety committee member

·Maintained knowledge of legal requirements and government reporting regulations affecting HR functions

CONTACT

**********@*******.***

425-***-****

16933 Cobblestone Dr, WA 98037

SKILLS

Training and mentoring

Team building

Customer service

Communications

Administrative support

Team management

Planning and coordination

Operational improvement

Problem resolution

Inventory management

Process improvement

EDUCATION AND TRAINING

Bachelor of Arts: Industrial And Organizational Psychology

University of Washington

Seattle, WA

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