General

FOLASHADE DORCAS WILLIAMS

090******** *******************@*****.***

* ************* **** ***** ********, Lagos State.

Profile Summary:

I am an enthusiastic and highly motivated graduate who likes to take initiative and seek out new opportunities and challenges. I am experienced in working in teams to organize and facilitate meetings and events.

Career Objective:

Organized and Motivated graduate, looking for an opportunity to utilize my strengths to build my career with my exceptional hardworking nature along with good communication skills to explore the requirements and come up with innovative solutions.

EDUCATION

Adekunle Ajasin University Akungba-Akoko Ondo, Nigeria 2015 – 2019

B.A.: Religious and African Study

Bachel Model College Ayobo Lagos, Nigeria 2008 – 2014

WASSCE

WORK EXPERIENCE

Customer Service Executive

Sun King from Greenlight Planet Inc. November 2020 – till date

Managing large amounts of inbound and outbound calls promptly while following laid down procedures, guidelines, policies, and scripts.

Resolving product or service queries promptly by identifying customer needs, clarifying information, analyzing causes, and expediting resolution.

Conducting product and service quality surveys with customers and recording feedback from time to time.

Generating leads for the sales team by screening callers and identifying potential sales opportunities.

Supporting the collection of payments by regularly contacting dormant and defaulting customers.

Building repeats sales and retention through strong customer relationships by focusing on the customer wants and needs.

Working with multiple sales teams and cross-functional teams seamlessly.

NYSC at Ministry of Local Government and Community Affairs Lagos State.

Local Government Administration Department June 2019 – May 2020

Receive and Sort mails and communications.

Receive visitors and answer their inquiries. Direct them to the appropriate personnel for information.

Take Minute of Joint Account Allocation Committee meetings and assist in typing.

Tele-sales Agent.

IROKO TV Partners Limited March 2019 - June 2019

Contact potential or existing customers to inform and convince them to subscribe on IROKO Tv.

Conducting sales presentations through the phone.

Managing and following up on customer leads by calling them.

Meeting monthly and quarterly sales goals per set goals.

SKILLS

Professional Competencies:

Able to develop creative concepts, solutions, attention to details, and use of initiative

Communication, and cross-functional team collaboration

Computing & Soft Skills:

IT: Proficient with all Microsoft Applications; Word, Excel, and Emails.

Proficient with google tea

Digital literacy, social media platforms; Twitter, LinkedIn, Instagram, and Facebook, etc

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