Manager Service Representative

CHANEL MASIGO

Unit * Riverstone court Wynberg · 081*******

.******.*******@*****.*** ·

PROFILE

NAME: Chanel Masigo

ID: 950**********

DATE OF BIRTH: 05 April 1995

ADRESS: Unit 8 Riverstone court Wynberg

EMAIL ADRESS: ******.*******@*****.***

NATIONALITY: South Africa

LANGUAGES: English & Afrikaans

GENDER: Female

MARITUAL STATUS: Married

DEPENDANTS: 1

EXPERIENCE

OCTOBER 2014 – NOVEMBER 2017

CUSTOMER SERVICE REPRESENTATIVE, WEBHELP SA

INDUSTRY: TELECOMMUNICATIONS

CLIENT: EE & VODAFONE

Dealing With Billing and Technical Queries

Technical Support

Resolving Call Queries Within Set SLA

Meeting Targets Such As NPS, CSAT and FCR

Liaising With Other Departments

Promoting NBA (SALES)

Drive Customer Satisfaction

Escalations

Resolving Customer Complaints

NOVEMBER 2017 – OCTOBER 2018

2

ADMINISTRATOR, WEBHELP SA

INDUSTRY: ONLINE SERVICES

CLIENT: OFFICE DEPOT

Dealing With Billing and Technical Queries

Technical Support

Promoting Sales

Placing Customer Orders

Meeting Targets Such As NPS, CSAT and FCR

Liaising With Other Departments

April 2019 –Current Positon

CUSTOMER RELASTIONS ADMINISTRATOR, HERTZ RENT A CAR INDUSTRY : RENTALS

Develop strong and trusted relationship with customers through timely and accurate communications.

Manage high volume of customer calls and emails to ensure excellent customer service and satisfaction.

Resolve customer issues in accurate and timely manner. Maintain and update documents related to customer accounts profiles Track metrics for success, including customer satisfaction. Document and track instructions for clients, including deadlines, troubleshooting tips, and estimated performance.

Communicate frequently with other departments, clients, brokers and banks in resolving queries. EDUCATION

DECEMBER 2013

MATRIC CERTIFICATE, OVAL NORTH HIGH SCHOOL

SUBJETCS :

ENGLISH, AFRIKAANS, MATHS LIT,

COMPUTER APPLICATIONS

TECHNOLOGY, ACCOUNTING, LIFE

ORIENTATIONS, AND BUSINESS

STUDIES

SKILLS

Window capable

Complete knowledge of Microsoft office

programs

Internet and exploring capable

ACTIVITIES

I am a creative person I currently have my own clothing line that I am working on and I am studying part time a fashion stylist course.

3

I enjoy reading in my spare time and if it’s not regarding I often exercise as I believe in a healthy lifestyle .

ABOUT ME

I am a young, creative and dynamic individual. I have worked within a large retail operations and I have attained experience, which has taught me the importance of time management, quality and efficiency of work. I take pride in the work I complete and handover to my superiors. I have the ability to make a positive difference to any organization. I believe that they substance which comprises my work is a true reflection of my work ethic as well as my character. Being the diligent individual that I am, I have the ability to build productive relationships, resolve complex issues as challenges excite me. I am a quick learner and I grasp new concepts and processes significantly fast. I am able to immerse myself in to any new role. My current objective is to development my career therefore, I am interested in job opportunities that can propel growth in my development; challenge me and enhance My knowledge.

REFERENCES

WEBHELP SA

Manager: Abduragmaan Dollie

Contact No : (063-*******

HERTZ RENT A CAR

Manager: Sasha Adams

Contact No: 071*******

Contact this candidate