Engineer Network

Location:

Posted:

February 17, 2021

AYUSHI SRIVASTAVA

Email: *****.********@*****.*** Phone: 958-***-****

EXPERIENCE

Troubleshoot issues with respect to IP Telephony .

Active troubleshooting on CUCM features and services .

Working on media resources and perform client specific configuration on CUCM.

Also worked on collecting debugs from gateways and configuring dial peers .

Directly interact with clients and work towards the resolution of there issues .

Work within SLA and handle escalations .

CUC integration with CUCM.

Troubleshooting issues related to DB/ER replication

Troubleshooting issue related to call routing.

Have knowledge about LDAP and Unified messaging .

Worked on configuring and troubleshooting of features of unity including CPU utilization, routing rules .

Worked on telepresence endpoints of Cisco, Tandberg and Polycom.

Learnt about VoIP protocol SIP .

Got CCNA Rand S certified .

Worked with clients from all regions and performed basic troubleshooting .

EDUCATIONAL QUALIFICATIONS: -

2012-2016 B.Tech from GGSIPU-Delhi in Electronics and Communications Engineering.

2012 Passed my Senior Secondary with an aggregate of 90.2% from SMJP School.

2010 Cleared my High School with an aggregate of 85% from SMJP School.

TECHNICAL KNOWLEDGE

Knowledge of Voice protocols :- SIP, H.323, MGCP, SCCP.

Experience and knowledge of troubleshooting PLAR, Extension Mobility, SLRG, Translation Patterns and region configurations.

Knowledge of Gateways including dial peers, CME, FXO/FXS, MGCP backhaul .

Understanding of collection of debugs from gateways .

Basic understanding of functionality of IM and Presence and working and integration of Jabber with CUCM .

Expertise in log collections using RTMT and also through CLI of the servers .

Expertise on collection of packet captures and analyzing of same using wireshark .

Expertise on CCM log analysis related to call routing issues like transfer, conference .

Understanding and experience on meet me and conference now .

Expertise on Unity connection troubleshooting including MWI, call handlers, mailboxes and replication .

Accomplishments:-

Worked as a Team Lead .

Shared knowledge with my peers and handled escalations .

Worked on high priority and SLA critical issues .

Got appreciated by clients as well as by the organization for the inputs as a team member and troubleshooting skills.

Got appreciated during my apprentice period for best performance .

May 2018 – Present Network Engineer Voice in Cisco TAC Project at Altran technologies

July 2016 – May 2018 Telepresence engineer in At&T project at HCL Technologies