Manager Information

FAZEL RAHMAN QANEY

South Portland, ME, ***** 207-***-**** *******@*****.*** www.linkedin.com/in/fazel-qaney

OBJECTIVE

Seeking an IT position where I can apply my training and experience to help, build, design, and manage IT systems and help the company achieve its goals.

SKILLS

Microsoft Windows Server 2016

User account management

File and Share permission

Group policy

DHCP

DNS

Operating System – Ability to install, configure and troubleshoot:

Windows 10

Networking

Router

Switches

TCP/IP

Excellent oral and written communication skills.

Ability to effectively interact with team members, senior management, vendors, consultants, and customers.

WORK EXPERIENCE

Southern Maine Community College, Help Desk Support Analyst 01/03/19 – 12/18/20

Fully experienced working with TeamDynamix – IT Service Management platform

Windows 7 upgrade to Windows 10

Basic troubleshooting on operating systems such as Windows, MacOS, Chromebook, iOS, and Android

Download and installation of different types of software on above-mentioned platforms, Windows 10 in particular

Students and employees account creation and granting access based on their roles

Printers installation on staff and lab computers and their basic troubleshooting

Fully experienced to work in Track-It ticketing system (prior to TeamDynamix)

CompuCom/Delhaize of Americas, L2 Desktop Technician 1/12/21 - 1/22/21

Short contract for employee on Covid leave

Distributed hardware (cables, docking stations, monitors) to employees

Helped with Windows7 upgrades to Windows 10

MEP (Mission Essential Personnel), Interpreter 2004 - 2014

Mazar Sharif Province, Afghanistan

Worked as an interpreter for ten years with an intelligence contractor

Interpreted in native Afghani languages

Worked with confidential information

Translated documents

DEA (Drug Enforcement Administration) – TIU (Telephonic Investigation Unit) 2014 - 2015

Interpreter

Kabul, Afghanistan

Worked as an interpreter for DEA in over-the-phone interpretation

Interpreted from native Afghan language to English

Listened to intercept phone calls and interpreted them

Worked with confidential information

DynCorp LLC, Interpreter 2015 – 2016

Helmand Province, Afghanistan

Worked as an interpreter for a private U.S. military contractor

Interpreted in native Afghani Languages

Worked with confidential information

Translated documents

EDUCATION

Southern Maine Community College, South Portland, ME 2018 - 2020

A.A.S., Information Technology, GPA: 3.57

Graduated December, 2020. Classes include Intro to Information Technology, Network Fundamentals, Linux System Administration, Virtualization Fundamentals, Microsoft Client Operating System, Routing and Switching Fundamentals, Fundamentals of Network Security, Database Fundamentals, Windows Server and Active Directory, Website Production.

Bamdad Organization, Kabul Afghanistan 2004

Certification in Information Technology (CIT)

Abdul Hadi Dawi High School, Kabul Afghanistan 2003

Graduated and studied English and other subjects

PROFESSIONAL SUMMARY

While obtaining my A.A.S. degree, I worked an average of 30 hours per week in the I.T. department at SMCC. Although I have not been a veteran, I have spent 11 years in the fields of interpretation and translation for the U.S. Army in Afghanistan.

Punctual, respectful, and focused

Fully documented to work in the U.S.

Continuously looking to learn

Can speak English, Pashto, Dari and some Urdu

References:

Kenneth Reno, SMCC IT Help Desk Manager, *****@******.***, 207-***-****

Michael Cyr, IT Systems Manager, ****@******.***, 207-***-****

Glenn Hussey, Computer and Information Science Instructor/Co-Chair, *******@******.***, 207-***-****

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