Desktop Support Network

BABATUNDE M. DAIR*

*** ******* ******• Calumet City, Illinois 60409

708-***-**** • ******@*****.***

PROFILE

Visionary candidate with training in AWS Solution Architect and Windows Server 2016. Able to analyze work environment and find technical solution to business problems that meet requirements of stakeholders. Evaluate all constraints, possibilities/opportunities of project. Define key features of solution and phases of implementation by creating a prototype. Collaborate with cross-functional departments to manage resources and execution. Extensive background in working in multiple IT areas and infrastructures. Expertise is project management, Microsoft Network Essential, Microsoft Certified Professional, Internet Security, Troubleshooting, and Cisco Network Administrator.

EDUCATION/CERTIFICATION

Northern Illinois University, DeKalb, Illinois, Bachelor of Science in Industrial Technology

Kennedy-King College, Chicago, Illinois, Associates of Science in Computer Science

MicroTrain Computer Training School, Chicago, Illinois, Window 2016, Certification, 10/2020 .

Certifications/Training: Trained-AWS Solutions Architect, Trained Microsoft Windows Server 2016, CCNA-Certified Cisco Network Administrator

CNA-Certified Novell Administrator, MCP-Microsoft Certified Professional, Certified Windows Server NT 4.0 Enterprise, and Certified Microsoft Network Essential

PROFESSIONAL EXPERIENCE

Jeppesen Sanderson (Boeing), Chicago, Illinois 2010 -2020 Site Lead/IT Support Specialist

Analyzed hardware and software related issues to provide support to end users on-site and remotely, reducing computer downtime and saving organization over $1M annually.

Observed for potential environmental issues and proactively developed an action plan to circumvent operating delays.

Resolved technical issues and business interruptions by collaborating with cross-functional teams to obtain specific information to streamline day-to-day activities and lower cost.

Supervised team of 60 employees to coordinate site operations and provide a more efficient environment.

Installed and upgraded hardware and software; assisted clients while configuring hardware and software, peripherals of end user systems.

Performed routine testing to ensure all installed software applications were functioning correctly, increasing efficiency by 25%.

Solved common user problems in real time, including software functionality; data communication/network troubleshooting and installation. PC configuration: operating systems and browser related issues.

Performed on-going maintenance, system checks, security setup and support for existing systems and their related peripheral equipment.

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Fifth Third Bank, Chicago, Illinois

Network Administrator 2002 - 2010

Designed, configured, installed, implemented, and supported large network; monitored and maintain servers including software and hardware troubleshooting and repair.

Designed desktop images using Ghost Software.

Created, administered, maintains, designed and development of Active Directory services, naming conventions, and enterprise network addressing schemes .

Maintained Microsoft Exchange Server(s) configuration.

Converted network system infrastructures and applications.

Maintained the intranet/internet site network connections, servers’ functionality, maintenance, planning and implementation of infrastructure.

Developed network and remote connectivity technology evaluation, strategy, and direction; consulted with business units on requirements and develop telecom solutions to meet those needs.

Monitored ATM switches and LAN routers engineering (design, configuration, and implementation of Cisco routers and switches).

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