Executive Assistant Social Media

SHANNAN SCHILDT

**** ***** **** ****://www.linkedin.com/nhome/ 610-***-****

Conshohocken, PA 19428 ******.*******@*****.***

PROFESSIONAL SUMMARY

·Highly motivated, energetic and passionate individual who is committed to providing excellent customer service. Trusted advisor and demonstrates ability to work successfully in a team-based environment that emphasizes quality, performance, educational/ training, and accountability.

QUALIFICATIONS

·Exceptional customer service and reporting skills, data entry skills/ knowledge base, tracking/ logistics and consulting skills. Strong problem solving/ issues resolution/ multitasking skills. Creative, articulate and able to express thoughts clearly and effectively, both verbally and in writing. Responsible and resourceful. Proficient in completing assignments that require research, creativity and attention to detail. Self-starter, deadline oriented and exceptional sales/ marketing skills. Trusted and well-liked by co-workers, supervisors and customers. Bi-lingual in English and Spanish. Team building and excellent interpersonal skills. Excellent computer skills, experience in all Microsoft Office applications, emailing routing, SOPs, Salesforce, SharePoint, Passport, Access, Microsoft Teams, various Portals, Social Media and Internet. Can type 13,000 words in 5 minutes; 98% accuracy. Type Speed 68WPM – www.typingtest.com

EDUCATION

Cabrini College – Bachelor of Arts in Communications – GPA 3.5

PROFESSIOAL EXPERIENCE

EXECUPOWER – 11/2020 - PRESENT – PROJECT ANALYST/ PMA

·Help provide project management support for large and complex electric transmission, distribution, and substation projects. Assist in overall management of the project scope, schedule, and budget

·Assist in project meetings and monitoring schedules, tracking milestones, and creating reports.

·Assist in development, update and execution of the project management plan associated with the project lifecycle and coordinate communication and provide status updates to stakeholders

·Assess project risk and proactively assist in the development of mitigation plans and proactively manage project requests for information and action items

·Work collaboratively with the Engineering teams to ensure project schedules and costs are managed and tracking to plan

·Establish and maintain effective working relationships and ensure availability or seek out adequate resources and contractors to support the project

·Assist in planning and implementing customer approval process improvements, including future state design, change management and transition planning. Conduct research, evaluations, studies, and analysis

·Ajera project data management – project setup, contract tracking, estimated and actual dates for assigned projects

·Project milestone tracking, schedule development, change orders and purchase orders support

·Contribute substantive content to change management plans, reports, processes, business policy and regulations with minimal guidance and work directly with clients to provide oversight for development and maintenance of quality programs, systems and procedures that ensure compliance with policies and established standards/ guidelines

·Plan and implement approved business solutions and develop metrics, methods to collect those metrics to measure operational efficiency as well as assisting with project invoicing and client close out activities/ action items

·Assist project managers with tracking KPIs, creating meeting notes and action items, communicating with team members regarding open items, monitoring budgets, performs regular project analysis

·Generating project reports, dashboards, and presentations

·Create service requests and work orders and request invoices for customer projects (client’s projects) and monitor work completion

·Review customer applications and enter pertinent data into the PM tracking sheets, monitor changes and update as needed

PECO/ QUANTA SERVICE – 04/2019 – 06/2020 - PROJECT COORDINATOR

·Coordinated and contracted under PECO to assist gas utilities installation services for following four counties: Delaware, Chester, Bucks and Montgomery

·Assisted project manager and PECO contract liaisons with new jobs/ per county, permits and meter scheduling

·Assisted with entering all customer information in InfraSource and Exelon portals

·Contacted and tracked each county with following road restriction form and so state road jobs were active in system to complete gas installations worked by InfraSource crews

·Assisted Project Managers with PECO performance indicators quarterly report, OSHA, DART, Monitor Vehicle Incidents, Human Performance, PUC & Customer; Compliance Audits & Safety Coaching, Quality Assurnace & MWBE

·Assisted director of accounts receivable with monthly cost tracking report; calculating and job numbers

·Monitored departments safety and processes, systems and created new procedures within each division

·Assisted Human Resources: payroll edits, new hires, trainings, ordered office supplies

·Created and sent daily meter schedules to meter technicians per county

·Created and sent Daily Crew Report for all Divisions under InfraSource: GAMS/ AGIMP/ BSSR and to Exelon Team

·Answered all inbound calls and contact each customer within standard SLA

·Assisted all Surveyors with field verifies, new jobs, PECO work packages containing customer information

·Updated PA1 Ticket Log and design map; mark each customer site to notify where markers/ flags need to be made prior to all installs

·Update Fieldbook, Access and Passport of each completed job and current statuses

·Send each PECO Contract Liaison meter cards once install has been completed

·Provide daily service installation report to Gas Operations Coordinator

·Interface effectively forming good working relationships with team members, PECO organization and all customer interaction

·Demonstrate ability to build consensus, establish trust, communicate effectively and foster culture change

Able to work independently and demonstrate strong judgement, time management and completing additional tasks assigned by Project Manage

IRON MOUNTAIN 10/2014 – 04/2019 - INSIDE SALES/ SITAD SPECIALIST

·Educated each customer on all SITAD Data Management services; disposing of IT Assets securely

·Assessed each customer’s SITAD needs by determining Data Management product and solutions: eWaste & Reclamation projects, Mutli-Site, onsite/offsite projects

·Built client relationships through strategic conversations to understand business objectives and goals

·Utilized Salesforce to forecast pipeline and generate new leads and update all tasks and current bookings

·Assisted customer inquiries and created customized SOW, RFP, product information, quotes to each customer with a destruction request

·Responsible for driving net new sales and revenue from prospective and existing customer accounts within the U.S. and Canadian regions

·Sold solutions and executed on account plans by utilizing marketing initiatives to increase Iron Mountain footprint resulting in revenue growth and quota attainment.

·Partnered with third party destruction companies

·Answered a large base of incoming calls from customers, team members, account closures and NCSP Team to ensure completion of each destruction project

·100% Club first year in role and Quota Achievement in 2015; 200% Club in 2016; 297% in 2017 & 100% Club in 2018

MONTGOMERY COUNTY COURTHOUSE - 06/2014 – 10/2014 – CLERK OF COURTS

COMMUNITY INTEGRATED SERVICES – 07/2011 – 03/2014 – BUSINESS DEVELOPMENT SPECIALIST

CONGRESSMAN JOE SESTAK – 08/2008 – 11/2008 – INTERNSHIP/ RE-ELECTION CAMPAIGN

PREVIOUS WORK HISTORY/ INTERNSHIPS

COMCAST LOCAL EDITION – 2007 – 2009 - PRODUCTIONS ASSISTANT

EDGMONT COUNTRY CLUB – 2009 - EVENT COORDINATOR

UNITED STATES LIABILITY INSURANCE – 2008 - EXECUTIVE ASSISTANT/ INTERNSHIP

COLONIAL ELECTRIC SUPPLY, INC – 2006 - INTERN/ HUMAN RESOURCES

ACCOMPLISHMENTS

·PRO ELITE CAT1 WOMENS MOUNTAIN BIKE/ Twisted Cog Bike Shopo - Sturdy Girl Mountain Bike Women’s Group & Road Riding

·Foster100 – Century Ride Charity from Philadelphia, PA to Cape May, NJ – Yearly

·National Title winner as Stroke in rowing of 2005 & Three-time winner of Philadelphia City Championships and Junior Luge Olympic Team

·Presidents List: Spring 2009 & Deans List: 2008-2010

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