Service Representative

FRIDAY AROME OBUTE

CUSTOMER SERVICE OPERATIONS CLIENT RELATIONS BUSINESS DEVELOPMENT SERVICE SALES

MAIL: **********@*****.*** LINE: 070******** LINKEDIN: Obute Arome

ABOUT ME

Professional Customer Service Personnel, Operations Expert and a Client Relations Specialist, A graduate of the Kaduna Polytechnic with a Higher National Diploma HND in Environmental Technology, National Diploma ND in Environmental and Industrial Safety Technology, Certifications from the National Youth Service Corps NYSC and ISONXPERIENCE, Core management experience from ISONXPERIENCE (MTN Process), Result oriented and will add value to prospective organizations, Confident of an increase in organizational growth and development.

SKILLS

Customer Service

Operations

Client Relations

Business Development

Microsoft office

Time Management

Attention to details

Ability to multitask

CERTIFICATIONS

KADUNA POLYTECHNIC KADUNA

HND

Environmental Technology

KADUNA POLYTECHNIC KADUNA

OND

Environmental and Industrial Safety Technology

ISONXPERIENCE

Certified

``MTN How May I Know You`` Training

CAREER EXPERIENCES

ISONXPERIENCE MTN PROCESS

Customer Service Representative

April 29th, 2019-December 21st, 2020

ACHIEVEMENTS AND CORE OPERATIONS AT ISONXPERIENCE MTN PROCESS

Maintaining a positive, empathetic and professional attitude towards customers at all times

Responding promptly to customer inquiries online

Use sound judgment when handling calls, especially with irate customers

Answer questions and other information, as requested, to provide customer-focused service and a positive impression of the organization

Process customer orders and request online

Escalate complaints and forward calls across a number of communication channels

BIO-DATA

Sex: Male

Location: Ibadan South West, Oyo State

CLM CRM Software`s

Service Management

Sales

Customer Relationship Management

Administration

NATIONAL YOUTH SERVICE CORPS NYSC

Certified

Discharge Certificate

COMPUTER APPRECIATION

Certified

Proficiency Certificate

(HSE Level I, II & III)

Certificate of Completion of Training course in Health, Safety & Environment

Health Status: Fit

Language Proficiency: English, Hausa

REFERENCE: AVAILABLE ON REQUEST

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