Karen R. Price

Hudson, NH P: 603-***-**** adj83a@r.postjobfree.com linkedin.com/in/karen-simpson-price-b82b913

INSIDE SALES/CUSTOMER SERVICE MANAGER/EXECUTIVE ASSISTANT

STRENGTHS

Team Building & Leadership Account Relationship Management Complaint Resolution

Quoting & Revenue Growth Strong Communicator & Advocate Organized & Professional

TECHNICAL EXPERTISE

Word, Excel & PowerPoint Syspro Salesforce

Quick Books ADP Visual

Thunderbird MRP Systems Web-Ex and Zoom

EXPERIENCE

Senior Customer Relations Representative 08/16-Present

Omni Components Corp., Hudson, NH

Account Relationship Management providing knowledge and in-depth advice for medical device products to ensure high level customer satisfaction.

Provide our customers with detailed consultations resulting in high quality quotes and increased revenue.

Manage customer complaints in Salesforce by completing intake, root cause analysis and ensuring corrective action to avoid further complaints.

Advocate for our customer by coordinating internal activities across multi departments including customer service, purchasing, production, quality, and the management team to ensure 98% on time delivery and meeting company goals.

Support a variety of administrative activities including internal audits, reports and analytics, coordination of daily meetings, special projects, and company events.

Inside Sales Representative 08/14-07/16

Anaren (TTM Technologies), Salem, NH

Managed an Account Book of Business to understand customer demand and provide pricing, availability, product information, order receipt, ship status, returns, samples and literature requests.

Supported senior leadership in scheduling appointments, data entry, composing communications, coordinating customer and vendor meetings, and maintained visitor access.

Maintained a strong customer relationship throughout the sales cycle by providing a professional and personable inside sales experience.

Met or exceeded monthly sales quota by providing a personalized customer experience.

Followed up with existing customers via calls and emails to increase monthly revenue.

About Me

Prior to Anaren I have years of experience as a driven professional with Customer Service Management, Executive Assistance, and Trade Show Coordination experience. I enjoy volunteer work and gardening.