Skill Summary

An experienced and enthusiastic Scrum Master with almost 7 plus years of dedicated Scrum/Agile experience. Extensive knowledge of backlog tracking, burndown metrics, velocity, and task definition. Familiarity with Agile practices, service-oriented environments, and better development practices as well as iterative development and the value of metrics. Among others seeking a role that is challenging with an opportunity to apply knowledge and gain new experience. Self-driven with an ability to work with a diverse team and possess excellent organizational and interpersonal skills.

Professional Profile

•Seven plus years of Scrum experience with a proven record for achieving successful results at various levels of the teams while meeting project deadlines.

•Scrum Master Certified

•Facilitate daily Scrum, sprint planning, sprint demo, and retrospective meetings.

•Lead the Scrum team in using Agile methodology and ensure the use of best practices.

•Oversee and manage scope, timeline, quality, goals, and deliverables to support business goals.

•Experience working in Waterfall, Iterative and Agile SCRUM environment.

•Experience in attending Daily Stand-Up meetings and SCRUM Team Collaboration

•Calls with On-Site/Off-Shore team.

•Experience in attending Sprint Planning, Sprint Retrospective, and Sprint Estimation meetings with the Scrum Team.

•Created test plans, defining test scope, resources, dependencies, risks, and the overall strategy for testing complex software systems.

•Hands on experience in Quality Center/ALM, Jira, Rally, QTP and TFS.

•Team player with excellent communication skills, strong analytical and reasoning abilities.

Technical Skills

•Languages:

SQL, PHP, HTML, XML

•RDBMS:

SQL Server 2000/2005/2008, Oracle, MS Access

•Operating Systems:

Windows 7, Vista, XP, Linux

•Miscellaneous:

MS Outlook, MS-Word, MS Excel, MS-Project, MS Visio, MS Outlook, SharePoint, Trello, Cloud, Azure

SharePoint, Lync, Lotus Notes, WebEx, Salesforce

•Testing Tools:

Quality Center, Test Director, ALM 11.0, Rally, TFS, QTP, Jira, Smart Bear, AligeCraft

•Browsers

Internet Explorer, Google Chrome, Firefox, Safari

Professional Achievements

Merchant-E (Cielo)

Atlanta, GA

11/2019 – Present

Scrum Master

Payment processing Virtual terminal application processing over 1.3 million a day website. My testing involved maintaining and stabilizing the existing environments, & comparing both the system after each migration. Migrated 18,000+ merchant’s validating data is converted properly based on the mapping specs provided by the business analysts. Upon encountering issues, I opened defects in quality center and routed to development team to get it fixed. Ensured the back end coding was in synced with the results the users were accepting. Participate on the board with CFO and the executive committee regarding financial investment decisions in the VT & NetSuite applications. Preform responsibility of a Product Owner, in pre-grooming, priority, stories feature in JIRA & Rally, including but not limited to roadmap planning . Scrum Master sessions, retro, sprint planning, burndown & up charts, sprint charts, but not limited to handling of complaints; problems and issues; managing resolutions.

•Review requirements; execute functional and non-functional test cases.

•Communications with Financial Auditors

•Collaborate with stakeholder engagement/ communications plans to scope, plan, and execute analyses to evaluate how new initiatives will impact the operating environment achieving improvement consistent

•Pointing user stories and the flows of the sprints, including but not limited to guidelines to user story requirements daily stand ups, backlog grooming, sprint planning, and sprint retrospectives.

•Kanban Knowledge, Experience & Qualification - Fundaments of User Stories, Features, Epics & delivering priorities

•Scrum master is not only a facilitator, but also a coach someone who removes impediments & is a framework custodian

•Iteration planning flow, :

•Velocity

•Stories points

•Task

•Backlog

•Refinement

•Continues capacity

•Commits

•Virtual Terminal – Subject Matter Expert – consult with business, product owners, project manager on product delivery including but not limited to CMP & CAB meetings, feedback from customers and stakeholders provides expert advice regarding their application

•Testing on various API’s, UI’s, Mobile devices & Terminals (Pos, Pin)

•Create, update and monitor defects to resolution using Jira tool.

•Experience and use of Agile tools, such as Rally and Jira.

•ETL testing on a migration took from VT 1.0 to VT 1.2

•Document test execution plan for reach release

•Identify regression and functional tests cases executed per release

•Generate test execution reports

•.Net experience with UI based applications

•Experience using tools to create metrics that measure and report on team performance, backlog health and continuous improvement.

•ETL testing on a data warehouse when moving to Oracle

•Retest bug fixes on different environments.

•Perform system integration, functional, GUI, regression, cross Browser/Platform, tests including developing and implementing test plans, test scenarios, and developing and executing both manual and automated test cases.

•Strong written and verbal communication skills, interpersonal, and negotiation skills.

•Strong analytical skills and the ability to learn quickly, manage multiple priorities, and identify inefficiencies and opportunities for improvement.

•Understanding of Software Development Life Cycle (SDLC), Agile Methodology and Software Test Life Cycle (STLC)

•Assist other QA with executing automated test cases.

•Review automation test results and update test cases where necessary working

•Manage more than one project at any one time

•Work closely with development and other team to meet timelines.

•Be proactive in following release cycle schedule by planning, estimating, and executing of testing for existing and new projects.

•Exposure to process & roles and responsibilities of a scrum master, from PI planning, backlog refinement, retrospective etc.

Cricket Wireless/AT&T

Atlanta, GA

07/2018 – 10/2019

Scrum Master/Quality Assurance Analyst

I worked on testing of stand-alone, Web based and Client/Server Applications using both Manual and automated tools. Possess experience in Telecom Industry. Very strong communication and judgment skills, team player, international work experience, adaptability to the ever-changing technology and confidence are my strongest points.

Tested multiple applications. CRM (Amdocs Customer Management (CM) & Salesforce suite increases agent efficiency, simplifies the user interface, improves smartphone support, and automates the order-taking process) - RQ (Dealer) KPOS CPOS & GAMESTOP (Dealer facing applications)

Reviewed the Business and Functional requirement documents and involved in creating of Test Scenarios based on the business logic and Test Cases for each module as per functional requirements.

Experience working with both Web Based and Client server Applications

Comparing the end results, actual results, and performance in both Web Based and Client Server Applications

Working and testing thru different versions of applications in both http and https forms

Analyzed Business Requirement Document, Software Design Document, Software Requirement Specification and Functional Requirement Document.

Worked closely with Project Manager, Development Lead, Developers, Network Admins to gather requirements in order to formulate the Performance and Functional Test Plan.

Performed Testing Life Cycle during the various phases of the application.

Used Quality Center for test cases, executions & status of test case Reporting.

Developed and executed UAT and GUI test cases.

Excellent working knowledge of various Amdocs tools/applications, processes, and workflows in the Telecom industry like Amdocs Ensemble Billing System, Amdocs Enabler Billing System, Clarify CRM, OMS and eCare

Experience in testing through a full system development and testing life cycle.

Experience in End-to-End System Testing and System Support

Experience in creating and validating Test Plans, Test cases and Test scripts formulation.

Strong analytical, problem solving, and testing skills

Worked with all stages of testing namely Integration Testing, System Testing and User Acceptance Testing (UAT).

Experience in Manual, Regression, Functional and Configuration Testing.

Experience in Performance Testing, Stress Testing, Security Testing, Sanity Testing of Web-based and Client/Server based applications.

Worked and have understanding of release and quality management processes

Experience in writing SQL to confirm the system is writing and displaying correct data. Oracle SQL tools used: Toad, SQLPlus, MySQL, etc.

Performed Backend Testing of the applications using SQL queries to validate the consistency of data.

Log defects in Quality Center during execution of test cases

Creating a Report using Microsoft Excel on all defects logged during execution for meeting reviews and fixes

Retest defects as they are fixed

Working closely with Development and UAT teams providing screenshots

Screenshots for training purposes

PVT day testing prior to all environment releases

Environment: QC ALM, Windows 7, Microsoft, Google Chrome, Firefox, Safari, CRM. RQ, KPOS, CPOS, GS

Non-Profit Organization

Various Locations in Georgia

11/2016 – 06/2018

Scrum Master/BA

Barcode Online application for a non-profit organization, creating a UI for over 20,000 volunteers in entire SE Region 6 centers in Georgia, plus Memphis, Birmingham, Chattanooga, Knoxville, Nashville, Spartanburg. Managing 10 developers. Allow the volunteers to be able to scan their barcode vs manual signing in. Signing allows the organization to keep track of the sign in’s on a daily basis to generate a report for future projects & to be accounted for volunteering hours. Ensured the back end coding was in synced with the results the users were accepting. My responsibility was to provide the requirements, & facilitate agile ceremonies and improve solution development process. Also, to test the UI functionality.

Developed test plan/test cases from use case documents, functional documents and business documentation and specifications, collaborating with the development team for ensuring high quality software releases using Scrum methodologies

Created High Level Scenarios and developed Test Cases in Excel and transported to ALM.

Performed Functional, Regression, Integration, End to End and User Acceptance Testing (UAT), initial Smoke testing to determine if the product was stable enough to withstand a major testing effort.

Coach others in learning delivery techniques and option

Tested the application functionality and GUI objects using multiple browsers.

Used ALM for Execution of test cases and observation tracking.

Performed back-end testing using SQL Queries to retrieve Data from MS SQL Server.

Identified application defects and worked with Business and Development teams to resolve observations/defects through triage meetings.

Worked closely with Developers, Story Authors, Product Owner, and Scrum Master and other team members.

Ensured that project teams complied with the defect workflow in ALM.

Successfully identified and escalated Risks and Issues involved with each Release Cycle.

Conducted Daily Status Meetings to discuss defects with Developers, Business Analysts and Project Managers.

Collaborating with the development team for ensuring high quality software releases using Scrum methodologies

Performed initial Smoke testing to determine if the product was stable enough to withstand a major testing effort.

Ekagra Software Technologies

Reston, VA

09/2015 – 10/2016

Program Analyst

Ekagra is an information technology design and development firm. We provide high performance computing solutions for governments, healthcare systems and the regulated product industry. We specialize in health and life science information systems and software solutions that integrate, automate, and harmonize complex data and business processes.

Managed release schedules and supported production deployment.

Managed Users and permissions for Jira and Wiki Confluence.

Managed Updates and installations for Jira and Wiki Confluence.

Communicated and followed up with each team member about their specific goals and projects.

Updated action items daily.

Coordinated daily scrum meetings.

Created and updated new and existing documentation for the project.

Coordinated product releases with team members.

Used JIRA, SharePoint, and Confluence WIKI tools to understand the change requests.

Followed up on pre-installation activities, e.g., confirming delivery dates of development and testing.

Used computer applications such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments.

J. Spargo & Associates

Fairfax, VA

06/2014 – 08/2015

Configuration Manager

J Spargo is an event management, registration, housing, expo sales, meeting management, and venue sourcing company. I managed CM processes for the company’s web portal.

Maintained internal environments and provided CM support using SVN.

Prepared installer scripts and builds.

Managed release schedules and supported production deployment.

Managed Users and permissions for Jira and Wiki Confluence.

Managed Updates and installations for Jira and Wiki Confluence.

Implemented CCNet for automated build scheduling and build creation.

Deployed releases and patches on Production and Production Test Servers. Ensured that common modules were deployed on internal environments following each release.

Setup new internal environments, Web servers, Report Servers, Solution Servers.

Provided support such as software updates, monitoring RAM usage etc. on all internal environments.

Documented CM processes and procedures, and information on builds and environments using the Confluence WIKI.

Utilized JIRA for monitoring all tasks related to CM and environment support.

Maintained build scripts on various internal (Utility, Staging, Test) and Production directories.

Used Subversion (SVN) to manage directories, tags and branches and administer project repositories.

Conducted periodic audit and validation of CM directories on build machines.

Coordinated with product teams to identify issues early and optimize production releases

REI Systems, Inc

Sterling, VA

04/2013 – 05/2014

QA/CM Engineer

REI is a mid-sized, technology services company providing application development and SAAS services in the Federal, State and Private Sector. I have been a part of a team that provides Quality Assurance (QA) and Configuration Management (CM) services for solutions primarily for the Health Resources and Services Administration (HRSA) agency, under Health and Human Service (HHS).

Quality Assurance Engineer

Analyzed business requirements and technical designs to prepare testing strategies. Used JIRA, SharePoint, and Confluence WIKI tools to understand the change requests.

Developed test plans, test cases and scripts and subject them to lead and peer reviews.

Performed functional, sandbox, integration, and regression testing using issue tracking and issue management tools such as JIRA and ApTest Manager.

Performed backend data testing and data migration testing using SQL queries and Excel.

Performed Section 508 testing using tools such as JAWS Reader and Wave Web Accessibility tools.

Used LoadRunner to conduct load testing.

Conducted test case team peer reviews to ensure quality of test coverage and correctness.

Prepared User Acceptance Testing (UAT) scripts and provided UAT support.

Conducted basic automation testing using tools such as Selenium.

Worked on multiple projects related to various stages of a Federal Grants Management lifecycle.

Worked on projects that were CMMI L3 and ISO 9001:2008 compliant and followed the federal Enterprise Project Life Cycle (EPLC) methodology.

Configuration Management Engineer

Created CM Plans, procedures, directories and build scripts for new projects.

Maintained build scripts on various internal (Utility, Staging, Test) and Production directories.

Used Subversion (SVN) to manage directories, tags and branches and administer project repositories.

Conducted periodic audit and validation of CM directories on build machines.

Coordinated with product teams to identify issues early and optimize production releases.

Deployed releases and patches on Production and Production Test Servers. Ensured that common modules were deployed on internal environments following each release.

Setup new internal environments, Webservers, Report Servers, Solution Servers.

Provided support such as software updates, monitoring RAM usage etc. on all internal environments.

Documented CM processes and procedures, and information on builds and environments using the Confluence WIKI.

Utilized JIRA for monitoring all tasks related to CM and environment support.

Used CCTray for managing a schedule of daily builds by products, creating, and managing usernames and passwords, and creating jobs for new products.

Education

Bachelor’s in computer science

Scrum Certified

Completed a six week course in Quality Assurance with IT Excel in 2016

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