Executive Assistant Sales Representative

SELINA-MARIE SERRANO

713-***-**** • *******.***********@*****.*** •linkedin.com/in/selinamarieserrano/ SEASONED ADMINISTRATIVE PROFESSIONAL

Accomplished Executive Assistant with over 15+ years of experience in providing administrative support to various organizations across a wide range of industries. Experienced Meeting and Event Coordinator with forward-thinking capabilities to seek opportunities and propose optimal solutions to anticipated issues. Devoted Administrative Professional proficient in supporting company executives and facilitating contract negotiations with hospitality-related vendors. Resourceful Clerical Specialist who leverages abilities in adaptability to acquire and replicate skills as well as business acumen to aptly assist the operations of an organization. Multi-faceted Administration Expert who is currently seeking for a position in a proven business environment. RELEVANT EXPERIENCE

SUTHERLAND GLOBAL SERVICES Houston, TX 08/2015 – 03/2018 Executive Assistant/Site Coordinator

Provided administrative support to leadership and management teams, including site AVP, account managers, and shared services, such as human resources and IT by preparing reports, memos, letter financial records, and other documents using word processing, spreadsheet, company database, and presentation software.

• Accomplished a 20%+ cost reduction across catering, hotel accommodations, and ground transportation by proactively negotiating contracts with businesses and leveraging industry knowledge base to secure a profitable purchasing price.

• Oversaw site operations as the Leader of Site Council resulting in increased productivity, reduced turnover, and the introduction of many charitable events.

o Raised average perfect employee attendance from 77+ to 300+ in a month by implementing a reward program, which also led to increased employee morale, efficiency, productivity, and cost savings as well as reduced employee turnover.

• Held primarily accountable for scheduling and organizing 10+ monthly meetings and events, including holiday parties.

• Commended by the higher management for exhibiting excellent leadership skills, which resulted in receiving the company's Platinum Award for Leadership honor within the first 6+ months of service.

• Interacted with up to 30+ site visitors daily comprised of company executives, clients, and potential new business.

• Arranged global and domestic travel for leadership, including flight arrangements, hotel reservations, and transportation booking. VERIZON WIRELESS Houston, TX 12/2005 – 02/2012 Executive Assistant/Hospitality Coordinator, Site Leader Performed exceptional calendar management for leadership, aptly recorded and distributed meeting minutes, and competently coordinated logistics for out-of-town company executives leading to a promotion from a temporary to a permanent position in a short period.

• Managed and maintained executive schedules and organized travel arrangements for over 50+ company personnel, including the Director, the Operations Manager, various Associate Directors as well as Supervisors.

• Exercised accurate data entry abilities while supporting the AMT department in coding and filing timesheets of 700+ employees.

• Improved professional judgment capabilities by attending online training as well as credentialing courses to proficiently reconcile expense reports, invoices, and P-cards, which consequently saved the company thousands of dollars in credits and referral costs.

• Automated several word-based reports which may or may not include sensitive/confidential information by creating and implementing a spreadsheet that streamlined the reporting of the entire department and increased efficiency. CORE SKILLS

Office Administration – Reliable, discreet, and detail-oriented professional equipped with the ability to work autonomously as well as collaboratively in a team. Possess exceptional competencies in multitasking, conflict resolution, troubleshooting, and oral/written communications, as well as in analytical leadership. Event Coordination – Proficient in managing all aspects of planning various events, including executive meetings, on/offsite corporate events, program/recognition ceremonies, and site-wide events that encompass up to 2K+ participants. Interpersonal Skills – Demonstrates a positive and optimistic attitude in performing daily tasks while maintaining business-appropriate pragmatism. Exhibits a "make it work" mentality, turning challenges into opportunities and ensuring the success of projects. Technology – Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Visio, OneNote) PeopleSoft TEMS SELINA-MARIE SERANNO PAGE 2

• Awarded by the District Vice President for exceptional executive administration efforts, which raised the district’s productivity while screening and prioritizing correspondence/telephone calls and delegating accordingly.

• Organized significant events for 700+ employees and oversaw employee compliance with administrative policies and procedures. MAGS ON THE NET Lawrence, NY 12/2002 – 07/2005 Executive Assistant, President & Vice President

Supervised the daily activities of a fast-paced internet sales company, which included furnishing secretarial support to the President, performing various administrative tasks, and aiding 25+ employees in an HR capacity.

• Maintained correspondence and communications with publishers, third party order houses, and customers to remain updated on any changes as well as updates regarding contractual agreements or projects.

• Played an instrumental role in keeping the customer service department A+ by conducting constant performance evaluations as well as by providing the necessary tools and training to all company representatives.

• Consistently exceeded established business goals and objectives by monitoring staff performance and compliance with regulatory requirements as well as by using judgment skills in evaluating customer service tools, which increased sales.

• Developed employee’s work schedule following legal and company policies and created new business opportunities by writing practical proposals, facilitating effective negotiations, and efficiently closing deals.

• Enhanced workflow operations, reporting procedures, and company savings by thoroughly reviewing the organization’s operating practices and procedures as well as policies to determine areas for improvement. ADDITIONAL EXPERIENCE

MEETING AND EVENT COORDINATOR Katy, TX 05/2018 – Present

• Execute customer needs analysis to develop event proposals that fit client requirements ensuring high customer satisfaction.

• Maintain operations within budget and schedule while delivering satisfactory service by demonstrating a strong knowledge of event venues and touring clients on other venue possibilities for their events.

• Ingeniously anticipate and prepare for potential scenarios that might affect the integrity of the event. INDEPENDENT SALES REPRESENTATIVE/BEAUTY ADVISOR Avon Katy, TX 04/2012 – 12/2015

• Attained the President’s Club award for 3+ years as well as the Honor Society award by consistently exceeding sales goals and offering excellent customer service.

• Achieved the Member of Leadership status for continuously exceeding company established sales goals and quotas.

• Maintained a top 10 placement among all district representatives for a year and remained in the top 100 after the merge of 3+ large districts by proffering high-quality customer experience, which increased monthly personal and company sales. OTHER FREELANCE & VOLUNTARY EXPERIENCE

• Luxury Gifting and Event Planning Unique Creations

• Certified Interior Decorator/ Decorating Consultant/ Personal Shopper/ Custom Art/Furniture Décor Talk’n More

• Volunteer Event Planner for various Political and Civic Organizations as well as other social events AWARDS AND RECOGNITION

• Platinum Award for Leadership - Sutherland Global Services

• Achieved Presidents Club three times by meeting and exceeding sales goals and providing excellent customer service - AVON Achieved Honor Society by continuing to exceed sales goals - AVON

• Member of Leadership - AVON

• Maintained status of top 10 representatives in my district for 1 year. Remained in the top 100 after restructuring/merging of 3 large districts - AVON

EDUCATION & CREDENTIALS

Ashworth College College Coursework

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