Manager Service
Resume:
PATRICK BECK
*** ***** ***** ** ***** East, MD **901
*******@*******.***
PROFESSIONAL SUMMARY
** ***** ** ********** ******* directly with the public. Proven skills in problem solving, customer relations, and employee rapport. Highly motivated; achiever who sets and reaches goals. Special talent for relating well with people of diverse interests. Very disciplined, trustworthy, responsible and highly reliable. EXPERIENCE
11/2018 – 1/2021
OPERATIONS MANAGER II, XPO LOGISTICS
Managed all operations of last mile deliveries pertaining to a dedicated client. Oversaw the development and education of 2 supervisors and 3 customer service representatives and dispatchers. Controlled profit and loss of the market we were engaged with to meet budget demands. I partnered with the client to successfully give outstanding service to them as well their customers, the end user of their merchandise. I recruited, processed and onboarded private contractors for the deliveries. I then managed the process of routing the shipments, the loading and unloading of merchandise and returns, and the dispatching of the independent contractors. I constantly followed up, making sure everyone in the process was adequately providing the level of service demanded from the customer and client. Controlling cost of claims and being sure contractor settlements were administered properly was at the forefront of profitability. Reporting and communicating with managers on a regional and executive level, both to the client and my superiors, was also paramount. 8/2007 – 10/2018
OPERATIONS LEAD SUPERVISOR, UPS FREIGHT
Accountable for all operational aspects of a transportation business including managerial duties of educating new employees, payroll, company safety procedures, equipment availability, as well as employee accountability and disciplinary actions within a union environment. Oversaw dock operations and the loading of local route runs to maximize productivity and company profitability. Dispatched local drivers, fielded calls and requisitions from customers and assured prompt and expedient care of the customer’s freight. Quite often left to run the entire operation and required to report directly to the Regional Director of Operations and the Vice President of Operations.
2
5/1999 – 7/2007
OPERATIONS SUPERVISOR, FEDEX FREIGHT
Responsible for all operational duties within a less than truckload freight and logistics company. Duties include inbound planning and execution of workloads to assure maximum results of production, dispatching local drivers to deliver and pick up customer’s time sensitive freight, and determine the most logical means to distribute and transfer freight to consolidate it on outbound linehaul trailers to meet scheduled depart times. Also responsible for solving issues with overages, shortages and damages of freight, customer service and concerns as well as gathering daily figures for reports to the service center manager and the Regional Vice Presidents of Operations.
EDUCATION
MAY 1991
BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION, TOWSON UNIVERSITY Business Administration degree with concentrations in both Management and Marketing/Sales. Very strong mathematical and analytical background. SKILLS
• 29 years of transportation and logistics
• Security and safety values
• Customer and employee service oriented
• Administration and management
professionalism
• Judgement and decision-making skills
• Complex problem-solving attributes
• Instructional and educational capabilities
• Operation monitoring and analysis
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