Service Representative Customer Care

Majekodunmi Folasade Olaoluwa Customer Service Representative

CONTACT

SOFT SKILLS

Problem

Solving

Advanced

Interpersonal

skill

Advanced

Clients

Satisfaction

Advanced

Customer

Relations

Advanced

HARD SKILLS

Microsoft

Word

Advanced

Microsoft

Excel

Intermediat

e

Persuasive Advanced

Empathy Advanced

Conflict

Resolution

Advanced

Dependable Expert

JOB RELATED SKILLS

Sales

Conversion

Expert

Attentiveness Expert

Emotional

intelligence

Advanced

Communication Advanced

LEA Primary School Gbessa via Souka Bus

Stop, Along Airport Road Abuja

+234 816-***-****

**************@*****.***

Majekodunmi Folasade

OBJECTIVE

Highly motivated and driven to achieve set goals and targets. Looking to obtain employment as a customer service representative where I can demonstrate my expertise in customer care and service management. Trustworthy and empathetic Customer Service Representative accomplished in handling customer related issues and selling products. Dedicated to keeping excellent customer interaction records. Jan 2020-

Till Date

Customer Service Representative

Retailar Limited

Responsibility

To build and validate company’s database in more than 1500 outlets.

Resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction.

Raise and Process customers backend requests and ensure value for service are delivered.

Achievement

Won the best customer satisfaction award thrice.

Able to make 85% of my customer base happy with top notched service delivery.

Resolve an average of 50 inquires in any given week, dealing with types of inquires including product

information, logistics, payment delays.

Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction and issue

resolution.

Apr 2015-

Oct 2019

Quality Assurance Officer

Kerlins Product Limited

Responsibility

Conducted Product Testing and Assessment for stock- in consignment.

Identified Product Defects by checking the clarity and alcohol strength.

Recorded and Reported products’ issues found during production

Oct 2013-

Sept 2014

Intern

Supreme Products Limited

Responsibility

Supervised production process to avoid disruption of products.

WORK EXPERIENCE

PERSONALITY

JOB RELATED SKILLS

COMMUNICATION SKILLS

OTHER ACTIVITIES AND INTEREST

• Teaching

• Networking

• Traveling

• Photography

• Voluntering

REFERENCE

Available on request

CORE VALUES

My professional core values are what drive my ambition, hunger and success:

Context

I am addicted to understanding the reasons behind ideas. Detailed-Oriented

I pay keen attention to the details in order to understand the problem and proffer a well-rounded solution.

Critical-Thinker

I strive always to understand the logical connections between ideas. Value-Champion

I leverage my experience and relationship to deliver best value. EDUCATION

2016-

2018

Moshood Abiola Polytechnic Abeokuta, Ogun State

HND, Food Technology, Higher National Diploma

2012-

2014

Moshood Abiola Polytechnic Abeokuta, Ogun State

OND, Food Technology, Higher National Diploma

Team Player

Creative

Self-

Motivation

Logical

Enthusiasm

Adaptability

Emotional Intelligence

Research & Strategy

Leadership

Time Management

Written

Communication

Verbal

Communication

Contact this candidate