Service Representative Customer

OBJECTIVES:

To gain more knowledge and experience in a fast-growing company and to be able to use my formal education in a real world of work environment

WORK EXPERIENCE:

SM-Fairview

Stock Clerk

SM Department Store- Men Shoes Section

December 6,2012 to April 24,2013

Duties and Responsibilities:

Checking and encoding deliveries and maintaining the good quality of our product line. Takes charge of the other task; and performs other functions that may be required by superior.

Landmark Trinoma (City Super Incorporated)

Sales Utility Clerk

Landmark Department Store-Toys Section

August 6, 2013 to January 20, 2014

Duties and Responsibilities:

Demonstrating the use of a particular item and giving the facts and knowledge. Assisting and giving a quality customer service, so that a customer will be satisfied in a good service. Maintaining the cleanliness of selling area and performs other functions that may be required by superior.

Star Appliances Center Inc. (SM Appliances)

LG Electronics Philippines (Home Appliances)

Sales Promoter/Field Product Specialist

February 28,2014 to July 27,2014

Duties and Responsibilities:

Promoting and demonstrating the advantages and benefits of product according to the knowledge that already given in my training, and maintaining a good image, quality product, good customer service and performing other task that is given by the superiors.

TeleTech Robinson’s Novaliches (November 2014 - February 2017)

Comcast Xfinity (Cable, Internet and Phone Service Provider)

Billing/Sales Department (West Division)

Customer Service Representative

Duties and Responsibilities:

- Give quality customer service, project the company’s goals and objectives, answer the billing confusion and inquiry of customer and assist customer on making a payment for their bills. We also sell cable, internet and phone service for the customer.

Verizon Service and Sales

Retention and Customer Service Department

Customer Service Representative

Duties and Responsibilities:

- Save the customer from cancellation and give them promotions and renew their contract so we can retain their loyalty, set up payment arrangements and explain the bill for the customer to avoid disputes and confusion.

AFNI Philippines (February 2017 - June 2017)

Sprint Post Paid

Collections and Finance Department

Customer Financial Service Agent

Duties and Responsibilities:

Explain the bill for the customer, take payments and set up payment arrangements for the customer for them to avoid any service interruption and late fee on their bills.

VXI GLOBAL INC. Muñoz (July 2017 - October 2017)

AT&T UVERSE Blue

Customer Service (TV, Internet and VOIP)

Customer Service Representative

Duties and Responsibilities:

Explain the charges to the customer, take payment and set payment arrangements to avoid service interruptions. Set up new account for the new customer, do troubleshooting and help the customer in rightsizing the service depending on what they need for them to maintain a lower bill and for us to keep them as a loyal customer with a great satisfaction.

CONVERGYS PHILIPPINES (MEGAMALL) (October 2017 - June 2018)

Microsoft

Concierge/Routing Dept.

Customer Service Representative

Duties and Responsibilities:

Transfer the customer to the right department depending on the concerns that their calling in. Provides solution by selling them the right product like anti-virus, windows version, office, and gadgets/computer. Provide them basic troubleshooting steps to resolve their issues without transferring them to the other department or buying the products.

TELEPERFORMANCE (December 2018 - June 2019)

T-mobile

Customer care expert

Duties and responsibilities:

To assist customer in their billing, Explain the charges, set up payment arrangement and do basic troubleshooting to give and excellent customer service that results to a satisfaction.

SITEL OJV SITE (July 2019 - January 2020)

ABC Financial

Customer Service Representative

Duties and responsibilities:

Assist the member to their gym membership and explain the charges on the account. Provide also procedures for cancelling or freezing the account and process payments and adjustments if needed.

TeleTech Robinson’s Novaliches

Verizon Service and Sales

Retention and Customer Service Department

Customer Service Representative

Duties and Responsibilities:

- Save the customer from cancellation and give them promotions and renew their contract so we can retain their loyalty, set up payment arrangements and explain the bill for the customer to avoid disputes and confusion.

Cognizant Technology Phil

Papajohn’s Order taking

Order taker

Duties and Responsibilities:

-Take the customer’s order and suggest meal for them for the company to gain satisfaction and make a follow order for each and customer that has an active orders.

EDUCATIONAL BACKGROUND:

Vocational Call Center Training NC-II

Brgy. GulodNovaliches Q.C.

Trilink Corporation

Tertiary New Era University

#9 Central Ave. Tandang Sora Q.C.

Graduate

BS-Psychology

Graduated 2021

Secondary New Era Public High School

Brgy. Culiat Tandang Sora Q.C.

Graduated 2011

Primary National Housing Elementary School

L.D.Village Caloocan City

Graduated 2007

BRYAN PAUL P. PASCUA

#058 Virginia St. Novaliches Q.C.

Contact no; 094********

***********@*****.***

Contact this candidate