Manager Front Office

DEEPAK BHATT

Mobile no- 892-***-**** E mail id- **************@*****.*** Address: Gangotri Bhawan, street no.4, Bhaniyawala, Dehradun

General Administration, Hospitality Management, F&B Operations

PROFESSIONAL SYNOPSIS:

Acclimatized professional with 12 years of experience in the Hospitality sector entailing:

Budgetary Control- Pre and Post Opening Initiatives

Inventory Management- Facility Management

General Administration- Restaurant & Banquet

Management

Food Service Operations- Management

Out Door Catering & Team

Proficiency in devising and implementing optimum business strategies to enhance property infrastructure, new project development, business development, quality standards across all departments viz. Housekeeping, F&B, Front Office, Guest Servcing,CRM,etc. Adept in managing overall profitability of operations and accountable for strategic utilization and deployment of available resources to achieve organizational objectives.

Expertise in implementing optimum strategies to ensure top line and bottom line profitability with key emphasis to develop business through new accounts and service the existing clients. Excellent Communication, interpersonal, relationship Management and problem solving skills.

Recognized for outstanding organizational skills, creativity, artistic display, public relations and an ability to consistently exceed guest expectation

EMPLOYMENT RECITAL:

Presently working with Ashok Spa and Resort as a Director Operations from April 19

Worked with Yadu Greens Motel & Resort as an Manager Operation & Sales from April 2015

Worked with Golden palms Hotel as a Banquet Manager from Jan 2014 to March 2015.

Worked with ESSEX FARMS PVT LTD as an Asst. Manager (F&B) from Nov 2011 to Dec 2013.

Worked with LAP BAR & LOUNGE as a Floor Manager from Aug 2009 to Oct 2011.

Worked with NIRULAS CORNER HOUSE PVT LTD as a shift Manager from Aug 2006 to July 2009.

STRATEGIC PLANNING:

Development periodic business plans & strategic, in coordination with plans of Organization.

Planning individual/team assignments to achieve the preset goals within quality & cost parameters.

Formulating long term/short term strategic plans to enhance profitability & revenue, involved in spearheading turnaround initiatives.

OPERATION MANAGEMENT:

Handling food & beverage, banquet, conference & formal dining reservations and coordinating with guests for resolving their concerns/needs.

Supervising entire restaurant operations, inclusive of formulating & implementing the department’s Standard Operating Procedures.

Arranging the inventories: ensuring all the outlets, bars, banqueting and Kitchens are supplied with necessary equipment, providing high quality services to achieve customer delight by extensive interaction with guest and quick resolution ofpr oblems

.

CUSTOMER RELATIONSHIP MANAGEMENT:

Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handling guest’s requests & resolving complaints.

Executing policies & Procedure in the operating system to achieve greater customer delight.

Delivering high value restaurant services to upscale clients for exalting their delight.

ACADEMIA:

Intermediate from C.B.S.E Board in 2003.

Three years Diploma in Hotel Management from J.P.I.H.M, Meerut (U.P) in 2006.

IT SKILLS:

MS Office, MS Excel, MS Word.

PERSONAL DOSSIER:

Date of Birth: 17-May-1984 Marital Status: Married Nationality : Indian

Date:

Place:

(DEEPAK BHATT)

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