Customer Care Engineer

Nader Joseph Nader

Address: Abu Dhabi, United Arab Emirates

Gender: Male

Nationality: Lebanese

Date of Birth: October 9, 1979

Marital Status: Married

Visa Status: Resident (Family sponsorship)

Email: *****.*******@*****.***

Mobile no: +971*********

Objective: Computer Communication Engineer looking to pursue his career in the Communication field and/or Networking, or IT in a well-established enterprise.

Work Experience

Safewater Chemicals

(Manufacturing company) Mussafah- Abu Dhabi July 2014 - November 2019

IT Administrator

- Perform preventive system health checks, monitor system logs and activity on servers, and take immediate corrective actions.

- Replace or supervise the replacement of defective hardware on workstations and servers as necessary.

- Manage servers and services security to protect confidential information while allowing appropriate access. Maintain integrity of users' data on servers and perform recovery when required.

- Manage servers and services security to protect confidential information while allowing appropriate access. Maintain integrity of users' data on servers and perform recovery when required.

- Keep operating systems and application software at latest recommended patch level.

- Research, install, and test version upgrades and patches.

- Manage Avaya telephone system

- Responsible for Dep. Budget

- Provide training sessions for the users over new applications and software

- ERP Microsoft Dynamics

Entelligence S.A.R.L Outsourced to Plus Holding Jan2010 - Sep 2013 Berytech Technological Pole - Mkalles

System & Network Technical Engineer

- Responsible for the operation and administration of the company’s internal networks, servers, email and network security systems.

- Establish network specifications, design router administration, including interface configuration and routing protocols.

- Accountable for installing, configuring, and maintaining windows servers, workstations and laptops (windows server 2008 R2 – windows server 2012 XP/W7/W8).

- Installation, configuration and administration of the email server (Exchange 2007-2010).

- Manage mission-critical databases, which contain confidential information.

- Perform preventive system health checks, monitor system logs and activity on servers, and take immediate corrective actions.

- Replace or supervise the replacement of defective hardware on workstations and servers as necessary.

- Manage servers and services security to protect confidential information while allowing appropriate access. Maintain integrity of users' data on servers and perform recovery when required.

- Keep operating systems and application software at latest recommended patch level. Research, install, and test version upgrades and patches.

- Keep abreast of new technologies, research solutions, and present recommendations on major hardware and software purchases.

- Deal with unexpected problems that arise on daily basis, making sure all is up and running in a smooth and error free environment.

- Provide on-call support.

- Responsible for several advertisement systems (control and troubleshoot).

- Responsible for IT purchase.

Terranet SAL, Beirut July2008 - December 2012

Customer Care Support

- Provide client support and technical issue resolution over the phone and via email.

- Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only)

- Configure software to connect to Internet application servers

- Identify and correct, on operational issues in client computer systems

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Desktop Equipment & Solutions SARL (D.E.S), Beirut Aug2009 - Oct2010 Technical Support

- Monitor and maintain the computer systems and networks

- Install and configure computer systems

- Diagnose hardware/software faults and solve technical and applications problems in person.

- Training on hardware and software maintenance Feb2008 - April2008 Screens International, Beirut Jan2006 - March 2009 Subtitler

- Operate specially developed subtitling software, using accurate time codes, that allows the manipulation of the sound on a frame-by-frame basis.

- Translate all the dialogue, music and sound effects into two line written captions and constantly making editorial decisions about whether certain lines or words can or should be deleted and/or paraphrased. Education

American University of Science & Technology (AUST) BS degree in Computer Communication Engineering 2008 Training & Certification:

Formatech, Sodeco, Lebanon

- Microsoft Windows 7 Certified January 2013

- MCSA 2012 July 2013

- Designing & Implementing Server Infrastructure 2012 December 2013

- Microsoft solution Expert messaging 2013 July 2016 New Horizon, Abu Dhabi

- Core Solutions of Microsoft Exchange Server 2013 October 2014

- Implementing an advanced server infrastructure 2012 May 2016

- Microsoft Certified solution Expert Windows Server 2012 May 2016 Formatech, Sodeco

- MCITP: Microsoft Certified Information (windows server 2008) Feb2009-July 2009

ACT, Hamra

- CCNA: Cisco Certified Network Associate September 2008 Languages:

Arabic, French, and English (Written, Spoken & Read) Computer skills:

Windows, Office, Visio, Packettracer, Poliscript, Exchange 2007/2010, sbs, windows server 2008 r2 - 2012

Hobbies:

Reading, Surfing the web, Swimming, Hiking

References: Available Upon Request

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