Training Service

Gabrielle Kay

**** ****** ** *** **** Houston, TX 77054

713-***-**** *************@*****.***

Program Management / Customer Service / Process Improvement

Professional Summary:

Skilled higher education professional with eight years of leadership and expertise in the administration of student-focused programs to promote the integration, growth, and retention of domestic and international students.

Solid background in administrative functions and program management to facilitate student progress toward the completion of graduation requirements.

Proven history of process improvements to increase efficiencies and boost quality control.

Areas of Expertise:

Policy Development

Advanced Clerical Knowledge

Process Improvements

Program Administration

Regulatory Compliance

Records Management

Training & Development

Career Experience

Enrollment Specialist II 10/2015 – Present

The University of St. Thomas, Houston, TX

Convey information and administrative support regarding enrollment and academic records management in compliance with internal and external policies/procedures. Partner with campus offices to effectively meet student, alumni, and faculty needs. Oversee the review (official/unofficial), data entry, and audit maintenance of transfer and test credit evaluations. Facilitate degree completion by processing undergraduate and graduate course substitutions, enrollment adds/drop, transfer credit approval request and grade changes submitted by department chairs/deans. Manage administrative functions including processing attendance and grade rosters, end of term processes and procedures, serving on the student appeals committee, aiding with commencement, and regularly updating course information on the Texas Common Course System and TES database. Supervise and train student workers. Experience with reviewing/updating Academic Advising reports and assisted with degree auditing for graduation applicants.

Selected Accomplishments:

Improved customer service by implementing and streamlining new transfer credit procedures for more efficient processing.

Reduced transfer credit evaluation process by 80% via the establishment of new queries and the institution of new articulation protocols when students are matriculated.

Dramatically decreased data processing time by 80% through the construction of 100+ institution and programming equivalency tables in Peoplesoft.

Augmented course development through the evaluation and revision of course content and materials, including collaborating cross-functionally with the Admission Office to establish prerequisite requirements.

Implemented and reconstructed 12th-day process for undergraduate and graduate files by creating query reports and recreating checklist materials by academic career and programs.

Coordinator of Admission Processing 7/2014 – 9/2015

University of Houston-Clear Lake, Houston, TX

Coordinated the processing and evaluation of freshman, transfer, and graduates files, including efficient document flow among units affecting the admission cycle and receipt of electronic applications and transcripts from the Functional Analyst Team. Approved application fee refunds and non-routine fee waivers. Managed the annual admissions-related purge process regarding records of students who did not enroll within one year of application. Offered work direction as the supervisor to 15+ full-time employees.

Selected Accomplishments:

Ensured adherence to all institutional policies, procedures, and requirements, including maintaining the relevancy of admission guidelines by composing, revising, and recommending changes.

Authenticated detailed, complex domestic and international documents, including articulating foreign transcripts for transfer credit and determining core equivalencies for coursework requirements.

Optimized the skill set of 15+ staff members via training regarding PeopleSoft functions to assist students during applicant processes and training employees on admissions processing procedures.

Reduced admissions processing errors by 30% via the institution of auditing processes and training manuals to maintain quality control by increasing consistency and decreasing liability.

International Admissions Counselor 1/2013 – 7/2014

University of Houston-Clear Lake, Houston, TX

Advised international admissions applicants from initial contact to matriculation regarding prospective education opportunities, application status, immigration, residency, and institutional policies. Guided processing/evaluation of admission applications and foreign credentials by validating transcript authenticity, researching accreditation status, and monitoring files sent to academic schools. Oversaw ELS and SACM application processing. Aided with events supporting university services and academic advisors.

Selected Accomplishments:

Ensured regulatory compliance as the Designated School Official (DSO) by maintaining appropriate certification standards for such admission documents like financial statements, I-20 preparation, and admission eligibility. Prepared and maintained legally required records on prospective and current international students according to SEVIS and immigration services federal guidelines.

Enhanced community outreach via presentations with prospective students at other colleges.

Restructured and managed the admission process to ensure an effortless transition into graduate school. Facilitated 100+ files through e-mail and phone calls.

Student Advisor 11/2011 – 12/2012

Houston Community College, Houston, TX

Encouraged the retention of international students by conducting monthly informational sessions. Supported individual growth via the analysis of student records prior to orientation and follow up appointments. Oversaw student workers in the preparation of I-20 packages, reinstatements, change of status, work authorization, practical curriculum training, and optional practical training documents to request action under the Department of Homeland Security.

Selected Accomplishments:

Sustained collaborative partnerships with advising offices at different campuses to monitor and convey all aspects of curriculum, sequencing, academic status, registration, and college policies/procedures.

Advanced academic progression via referrals to and from faculty and other University offices for student issues/concerns.

Expanded knowledge of staff by coordinating and implementing advising process training programs.

Additional Experience:

Substitute Teacher (part-time), Pasadena Independent School District, Pasadena, TX, 2010 - 2012

Educational Background

Master of Arts in Education, 2018 University of St. Thomas, Houston, TX

Bachelor of Arts in Administration of Justice, 2009 Texas Southern University, Houston, TX

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