Customer Executive

CURRICULUM VITAE

PREM KUMAR.R B.COM(COMPUTER APPLICATION)

No: 63 J block scb colony vanniampathy street,

mandaveli,

Chennai - 600028.

Tamil Nadu, INDIA,

EMAIL: ***************@*****.***,

MOBILE: +91-860*******

Career Objective

An experienced and well maintained professional having knowledge in banking sector(Non – Financial) and seeking an opportunity in the organization to use my skills and be able to contribute to the firm for which I am working. I will put my best effort to learn the company's policies and make better decisions in the favour of the company.

Career Summary

Having 1+ years of experience in the field of Bank Back end processing.

Providing solution to the customer’s problems.

Providing banking solutions to the rising needs of the customers.

Having experience in Customer Support Executive (Back End Semi-voice process).

Computer Skills

Good typing skills.

Having good Knowledge in Internet.

Knowledge with Microsoft office kit – MS Excel, MS Word and MS SQL.

Good knowledge of Internet Outlook Mails.

Advance Excel V-lookup/ H-lookup / Pivot-Table/Pivot-Chat

Professional Experience

1.COMPANY NAME: MMC INFOTECH Services P Ltd.

Designation: Processing Executive (Backend Process)

Duration: 04th July 2016 to till 30 Sep 2018

STANDARD CHARTERED BANK Back End Processing

Processing the customer Request which was scanned by the Specific Application in the bank. Through this application the customer request will be forwarded to us.

Entering data for the same as per customer request.

Send E-mail to IT to get data to excel format.(Checking All Email Revert to Back)

Guiding of new employees in defining the work environment.

Major Process We Handle Are:

Issuance of Debit card for the customer as per the customer type.

Account conversion and closure.

Converting the customer Account into NRO to Resident account or vice versa.

Customer name change and Secondary Account holder Deletion.

2.COMPANY NAME: Vertex Customer Management India Pvt. Ltd

Major Process We Handle Are:

Worked as Customer Support Executive (Back End Semi-voice process).

Resolving Airtel customer queries on call and through Emails and chats.

Provided prompt support to the customer coordination with back end support team.

Provided assistance as Floor Support to the newly recruited candidates.

Educational Qualification

Passed S.S.L.C. from Tamil Nadu Board in March 2010.

Passed H.S.C. from Tamil Nadu Board in March 2012.

Passed B.COM Computer Application from Tamil Nadu Board in April 2015.

Key Skills and Strengths

Good analytical and planning skills.

Good Accuracy and attention to details.

Excellent problem analysis.

Excellent judgement according to the situation.

Personal Details

Full Name: PREM KUMAR R

Father’s Name: ROBERT D

Date of Birth: 22.August.1994

Gender: Male

Age: 26 years

Nationality: India

Place of Birth: Tamil Nadu, Chennai

Languages Known: English, Tamil.

DECLARATION:

I hereby declare that the above mentioned information is true and correct to the best of my knowledge and belief.

Yours’s faithfully,

PREM KUMAR R.

DECLARATION

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