Manager Service
Resume:
Quick Dispatch
Dispatch Communications
*+ years experience dispatching passenger vehicle tow trucks and emergency response vehicles, 3 years supervising a team of 10+ dispatchers at a time, for AAA's Northern California Territories 3+ years running dispatch for a tow company in the east bay area of California. Multitasking several systems and lines of communications simultaneously producing exceptional customer service for small and large businesses. We are highly motivated to grow your company at ever opportunity We would like to build our business on our dedication to producing revenue and exceeding customer service standards.
Owner operator
Quick Dispatch
Expanding company revenue and territory's through the AAA system and local opportunity.
Keeping track of trucks, drivers and equipment.
Handling all communication platforms multiple lines and systems with drivers, AAA
,and members new customers
Time keeping and management
Inbound and outbound calls
Insurance releasing/ yard management
Exceptional customer service soft skill
Recording and preparing detailed reports of collected revenue AAA Supervisor
Sitel
Overseeing 10-15 employees providing guidance, direction and responsibility's Managing communications between AAA and out side company's De-escalation management and soft skills perpetration Training new staff and teaching teams skill building Central Dispatch
Lowes home improvement Contact Center
inbound and outbound calls
optimizing a deliver schedule for a week and providing 30 to 1 hr eta's to customers managing schedules
keeping perfect stats
communication with drivers and stores
customer service
Mohammad Mustafa, Quick Towing, Owner 510-***-**** Our current client we are providing services for we have help build this company from small company to a thriving business opening multiple Locations covering a large area of the east bay of Northern California
Clyde Mariscal Quick Dispatch Employee 505-***-**** New to our company has great customer service skills able to adapt well to complex problems highly motivated very knowledgeable of the local New Mexico area Erika Garcia Sitel Supervisor 505-***-****
We worked side by side for 3 years coaching and operating AAA's Northern California territory's effectively growing their customer service rating throughout the area annually.
Valarie Quintana Quick Dispatch General Manager 505-***-**** Has been an asset to our company with her previous dispatching and customer service experience with Lowes dealing with dispatching on a national scale Summary
Experience
2016-01 -
present
2012-11 -
2015-12
2015-04 -
2017-07
References
Personal Info
Location
924 6th ST NW Albuquerque, New Mexico
87102
Phone
****************@*****.***
Owner
Dylan Friis
Start date
01-01-2016
Phone
General Manager
Valarie Quintana
Skills
Customer service
Excellent
Time management
Excellent
Soft skills
Excellent
Mapping/Pinpointing
Excellent
Problem solving
Excellent
Excel
Proficient
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