Manager Assistant
Resume:
Joshua Festus Raman
Finance Night Auditor at Tune Hotels Klia 2, Malaysia
Senior Account Auditor at The Empress Hotel, Malaysia
+60-129****** **************@*****.*** 28 years old Klang, Selangor Experience 10 years
Previous Cyber Café Assistant
Aladdin Cyber Café
Education MCS College, Banting, Selangor
Diploma in Executive Information System
Nationality Malaysian
Experience
Feb2017 –
Present
Finance Night Auditor- (Management)
TUNE HOTEL KLIA 2 ORMOND HOTELS PLATO CAPITAL ECM LIBRA DAMANSARA
(HQ),
Selangor, Malaysia
JOB SCOPE:
Followed specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for all shift. Nightly revenue reconciliation of room revenue, and all other revenue sources Addressed all guest concerns and delegate to staff as necessary. Prepared and sent out direct bill packets for hotel credit clients Ensured adequate quantity of breakfast was prepared by food staff. Reconcile hotel bank deposits to what was recorded in property management system. Trained, supervised, and evaluated front desk staff. Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies. Booked guest reservations and kept guest ledger organized. Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times.Represented the Hotel in regards to guest complaints and situations that required instant action. Produced time sensitive reports nightly to ensure accuracy of all financial information for 456-room hotel in tourist destination. Performed night audit functions for office; posted daily room rate and tax to each account. Identified and corrected discrepancies in the billing and booking transactions. Responded to guests' requests or inquiries courteously and promptly; Prepared and distributed management reports to hotel administration and the [company name]; Audited all guest records, verifying credit card approval; Posted room and tax charges to guest accounts Performed analysis on daily revenues Carried out end of daily activities and started the new business day Offer the highest quality customer service to all guests to ensure a comfortable stay and to guarantee repeat business Delivered newspapers to Honors guests Assisted other team members with starting breakfast.
Kept records of room availability and guests' accounts, using computer. Computed bills, collected payment, and made reservation changes for guests. As Auditor: responsible for daily earning reports, processing of credit cards, balancing and auditing fiscal inventory and completing "New Day" procedures for the hotel.
Registering and processing guests promptly upon arrival or departure while listening effectively to guests in order to anticipate any needs or concerns. Promptly answer or transfer all incoming calls by operating the PBX switchboard in an efficient and professional manner. Perform nightly tasks that include generating daily reports, balancing revenue, authorizing guest's credit cards, and tracking sales data. Dec 2012 – Feb
2017
Senior Accounts Auditor
The Empress Hotel, Malaysia
JOB SCOPE::
Running daily credit card transactions through a settlement process and recording daily room occupancy and rate totals
Recording revenue totals for cash, checks, and credit card transactions and generating automated accounting reports for the manager's review
Settling Corporate Accounts and sending reports to those entities for billing purposes Running the computer back-up systems and ensuring proper video monitoring for surveillance and processing
Act as an escalation point for all the Urgent issues that happen within the organization. Drive and energize the team to optimize productivity and performance by closely tracking and monitoring individual’s activities to ensure set targets, key performance indicators and quality objectives are met or exceeded. Responsible for analyzing trends, statistics and take proactive and remedial steps to continuously maintain and improve individual and team’s performance.
Effectively handle, follow up and resolve escalated issues and feedback from customer / team members including internal support teams.
Coach team members both formally and informally through required coaching sessions, assessing skills and providing constructive feedback to improve performance and motivate individuals to achieve or exceed targets.
Monitor the breaks, log in / logout schedules of staff along with occupancy status. Prepare and submit monthly System statistics for all financial records. Jan 2010 - Dec 2012
Cyber Café Assistant
Aladdin Cyber Café, Seremban
JOB SCOPE:
Provides support to end-user community on hardware, software, and network related problems, questions, and use.
Run Internet applications, Ms Office applications and install games on the computers. Upgrade PC’s processors, Hard-Disk, Ram and system maintenance Provides 1st level problem resolution and walks the customers through a series of steps to determine problem; classifies level, priority, and nature of problem. Diagnoses problems and/or problem requiring physical interaction with end user; dispatching technical support specialists from appropriate team. Assists end-users and IT specialists by phone and email with 2nd level technical support. Works with external team like Dell / HP and other groups to resolve technical problems. Accurately classifies and records details of inquiries into a reporting system. Education
2013-2016 MCS College, Malaysia
Diploma in Executive Information System
Major IT & System
Grade Completed Level 4 (Passed)
2009 Sek.Men.Keb Methodist ACS, Seremban
Secondary School SPM Malaysia
Grade Passed SPM
Skills
Advanced Excellent Customer Service, Process Trainer, Microsoft Office 2003-2010, Computer Troubleshooting, Leadership, Team-work, Multi-Tasking, Critical Thinking, Analytical Skills, Problem Solver.
Languages
Proficiency level: 0 - Poor, 10 – Excellent
Language Spoken Written
English 9 9
Bahasa Malaysia 9 9
Expected Salary MYR 4000 - (Nego)
Preferred Work Location Selangor, Kuala Lumpur, Negeri Sembilan, Malacca INTERPERSONAL SKILLS
The ability to handle multiple goals, tasks, and inputs, while understanding and adhering to constraints of time, resources, and systems.
The ability to set, prioritize, and meet personal as well as civic, family, and work-related goals; maintain a focus on important goals in spite of obstacles.
The ability to listen well, seek mutual understanding, welcome full sharing of information, and consider others’ views before commenting.
The ability to think laterally, providing ideas and solutions. Creative approach to problem solving through use of excellent analytical skills.
Excellent interpersonal and communication skills, confident and poised in interaction with individuals at all levels readily developing rapport with customers and colleagues. Reference:
Mr. Raj Kumar
Manager
Aladdin Cyber Café
Mr. Fauzan
Manager
The Empress Hotel
Mr. Kevin
Manager
ECM LIBRA
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