James Mason Costa, PMP, PSM, MBA (IT Mgt)

Lean Six-Sigma Process Architect, Product Manager, IT Project Manager, Agile Scrum Master

* ***** ****** ***, **********, South Carolina 29609

864-***-**** adj7a2@r.postjobfree.com www.linkedin.com/in/masoncosta

SUMMARY

A highly-accomplished and knowledgeable leader, with key capabilities in product management, IT project management, business process improvement, and organizational change management. MBA in IT Management and experienced in agile-scrum, lean six-sigma, SDLC, waterfall, and hybrid frameworks and methodologies. Additional strengths in business process modeling (BPM), value stream / supply chain management, root-cause analysis, risk management, and solution integration. Skilled in Microsoft SharePoint, Project, Visio, Office, Tableau and Transact-SQL.

An effective coach-mentor and influential communicator at all levels of the organization. Works well with all people and personalities, able to recognize and engage their individual strengths for shared team success and to collaboratively and consistently deliver exceptional results.

EXPERIENCE

BANK OF AMERICA, Charlotte, North Carolina

Process Architect, IT Project & Product Manager, Scrum Master -- Business Controls & Process Management (BCPM) group. 3/2019 – Present

(Contract) On the Global Cloud Governance Operations team, I streamlined processes, managed IT projects as Agile Scrum Master and Product Manager, reduced security risk, conducted data quality assurance/control and end-user training, and managed knowledge and audit repositories.

Supported the successful conversion to an interim SharePoint-based intake system for cloud/externally-hosted technology control reviews.

Managed/delivered the new strategic integrated intake system project, and supported the successful completion of various process audits.

FORTIVE / GORDIAN GROUP, Greenville, South Carolina

IT Project Manager -- Corporate Project Management Office (PMO) & Department of Homeland Security (DHS). 5/2018 – 2/2019

(Contract) Managed all aspects of multiple major IT projects, including BPMN processes mapping, risk management, and cross-team collaboration. Improved PM workflow and document management processes by creating PMO SharePoint sites for enterprise project administration & reporting.

Implemented the conversion to Oracle NetSuite ERP & Billing solution, coordinating both internal and external custom development efforts.

Managed the Federal Risk & Authorization Management Program (FedRAMP) to secure and certify MS-Azure cloud apps for government use.

FLUOR CORPORATION, Greenville, South Carolina

IT Process-Project Manager & Business Automation Specialist -- Fluor Government Group (FGG). 9/2017 - 4/2018

(Contract) Managed changes to FGG business processes and IT applications by leading all SDLC activities: requirements, process/value mapping,

gap/risk analysis, data conversions and software development/testing/deployment, managing project technical teams, business users and vendors.

Managed the FGG Data Management project to migrate all government project records from a SharePoint platform into Documentum and modify/replace all interfacing applications. Modeled (designed, refined, aligned) and mapped business processes and directed user training.

Upgraded Microsoft Team Foundation Server and Changepoint Daptiv, improving project and test management process efficiency by 13%.

Developed detailed strategy, scope, communications, work estimation, risk mitigation, design prototype, and implementation processes.

WINDSTREAM COMMUNICATIONS, Greenville, South Carolina

Senior Business Process Specialist -- Process Development and Program Management (PDPM) team. 1/2015 - 7/2017

In PDPM Leadership Team Kaizen events, I conducted training on SIPOC process/value mapping, root-cause analysis, risk management, FMEA, etc.

Designed and led corporate Agile and Lean Six-Sigma strategic planning and tollgate governance of BPM/APQC framework projects and processes.

As Agile Scrum Master, managed upgrades to Atlassian JIRA/Confluence and MS SharePoint, improving project management workflow by 10%.

Project, document and data management and risk mitigation, auditing projects and vendor performance, and improving workflow processes.

WINDSTREAM COMMUNICATIONS, Greenville, South Carolina

Senior IT Project Manager & Business Analyst -- Information Technology (IT) & Network Operations Center (NOC). 6/2007 - 12/2014

Directed, trained and mentored all new-hire Windstream IT business analysts in defining measurable and traceable business requirements.

For multiple IT projects, managed requirements, functional and technical documentation, software development, testing, deployment and training.

Advised teams on optimal SDLC methodologies and frameworks (PMI, SDLC, Lean Six-Sigma/DMAIC/DFSS, Agile-Scrum, Waterfall, or hybrid).

Increased IT development and deployment efficiency 15% by improving business requirements definition quality and refining/aligning development and IT service management (ITSM) processes per industry best-practices and frameworks (COSO, BPM/APQC, ITIL, COBIT).

Led technology and process compliance initiatives per various government and regulatory standards (PCI-DSS, CPNI/PII, MMA, SOX, NIST).

Directed requirements development, process improvements, change management, and user training on customer portal and ITSM systems.

PROCTER & GAMBLE / GILLETTE MANUFACTURING, South Boston, Massachusetts

Senior IT Project Lead & Auditor -- Emerging Technologies Group Senior Customer Care Lead -- IT Service Center. 1/1995 - 12/2006

Managed new technology evaluations as well as business and manufacturing process innovation and redesign. Reduced the number of corporate applications in use by 51%, lowering support costs and improving enterprise stability. Managed global/remote/local cross-functional business, technical and procurement teams, and supported numerous business systems and applications via remote management and software deployment.

MILITARY EXPERIENCE

U.S. ARMY NATIONAL GUARD, Rehoboth, Massachusetts

Non-Commissioned Officer (E5 Sergeant) and Team Instructor -- 101st Field Artillery Target Acquisition Battery E. 3/1984 - 12/1992

Military Intelligence Professional. Managed training of tactical intelligence-gathering teams and provided technical support for related IT systems.

Nationally recognized for exceptional non-commissioned officer leadership, effectiveness training, and team-building.

EDUCATION

WESTERN GOVERNORS UNIVERSITY, Salt Lake City, Utah

Master’s Degree (MBA) in Information Technology Management, awarded 8/7/2013

UNIVERSITY OF MASSACHUSETTS, North Dartmouth, Massachusetts

Bachelor’s Degree in Electrical Engineering Technology, awarded 6/2/1991

CERTIFICATIONS

{Currently pursuing Certified Information Security Manager (CISM) certification.}

Professional Scrum Master (PSM) Certification, Udemy & Scrum.org, 2019 & 1/2021

Lean Six Sigma Black Belt Certificate, Udemy & Edushore, 2019 & 2021

Lean Six Sigma Green Belt Certificate, Windstream Communications, 2017

Hammer Process Mastery (PEMM) Certification, FCB Partners/Hammer & Co., 2014

IT Business Analyst Certification, Greenville Technical College, 2008

Project Management Professional (PMP) Certification, Project Management Institute (PMI), 5/2006

Master’s Certificate in Project Management, George Washington University, 2005

PROFESSIONAL DEVELOPMENT

Product Management, Cloud Computing, and SAN/NAS Storage Coursework, Udemy, 2019

MS Visual Studio Team Foundation Server / Team Services & Changepoint Daptiv, Fluor Government Group, 2017

Business Process Framework / Enhanced Telecom Ops Map (eTOM), TM Forum, 2015

IT Infrastructure Library (ITIL) Framework, AXELOS, 2015

FBI InfraGard: Countering Cyber Threats, Fluor Management Center, 2012

Microsoft SQL Server 2008 Transact-SQL Querying, CCT Business Training, 2009

Cisco Networking Coursework (CCNA, CCND, ICND), Global Knowledge/Cisco Systems, 2006

Business Process Analysis, Innovation and Redesign, George Washington University, 2005

AFFILIATIONS

Information Systems Security Association, since 2013

Greenville-Spartanburg-Anderson Technology Council, since 2013

COMPUTER SKILLS

Project, Data, Change, and Issue/Event Management: MS Project, Daptiv, Azure DevOps (VSTS/TFS), JIRA/Horizon, Remedy, Clarify, AscendTMS

Knowledge, Document, and Data Management: MS SharePoint, Atlassian Confluence, Jive, Documentum, Docushare, Tableau, Transact-SQL

Office Management and Workflow Modeling: MS Office (Word, Excel, PowerPoint), MS-Visio, G Suite, BPMN, ARIS, iGrafx, MindMap

VOLUNTEER

BOY SCOUTS OF AMERICA, TROOP 925, Greer, South Carolina

Assistant Scout Master, 2010-2019

Volunteer developing leadership skills, initiative, virtue and integrity in young men, preparing them for essential aspects of independent life.

Also coached and mentored numerous boys, including my own son, through to the successful completion of the rank of Eagle Scout.

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