Employee Relations Customer

MARCIA BRIONES RUSH

LinkedIn Gilbert AZ ***** 480-***-**** **********@*****.***

Experience with onboarding, Employee relations and engagement. Training and out-processing. Knowledge of benefits and retirement options. Knowledge of employment payroll laws, with a solid understanding of legal/illegal pre-employment inquiries and behavioral interviewing, Banking professional, Detail focused, with extensive experience in providing customer service and engagement with a wide variety of clients. Successfully identifies and manages business challenges through process evaluation, and delivering practical solutions. Bilingual Spanish and English.

AREAS OF EXPERTISE

Business Banking Process Development and Optimization Performance Reporting Quality Assurance Compliance and Regulations Client Relations PROFESSIONAL EXPERIENCE

SYNCHRONY BANK 8/2019 -Present

PPSCC

*Knowing our products inside and out so to help customers understand financial products.

*Processing orders, forms, applications, and requests.

* Modifications, and escalations of complaints.

* Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

WELLS FARGO BANK,

New Client Coordinator, Onboarding Specialist Level #5 -4/2016- 7/2019

* Collaborated in the implementation, organization, and control for the opening of the first bilingual payroll department.

* Helped with evaluations, screening, and interviews of new employees for the department.

* Maintains payroll information by collecting, calculating, and entering data.

* Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.

* Provided payroll information by answering questions and requests.

* Utilized payroll knowledge to recommend solutions to business payroll needs. Cross – Trained staff in the English and Spanish Department and provide ideas for team and management as needed.

Helped organize group projects for multiples events, including benefits, events, and rewards.

Prioritized workload by managing smalls and big groups of customers to ensure timely processing of payroll, and make taxes adjustment as necessary. Consistently improved customer satisfaction by resolving conflicts, issues and concerns. Collaborated with clients to resolve complex issues, ensuring the realization of both business and client requirements.

Participated in the Implementation of the first bilingual payroll Department, resulting in the opening of this department 3 months ahead of time. Business Banking Specialist 2/2011 - 04/2016

*Coached and developed retail staff and business partners to recognize opportunities and benefits for clients.

Highly proficient in relationship building, proactively obtained business solutions by networking and referrals.

Customer Services Specialist 5/2008 - 2/2011

Ensured customers were assigned to the correct department and helped resolve their needs. Gathered necessary information to determine the appropriate setup and need for the customer.

ADDITIONAL RELEVANT EXPERIENCE

DELOITTE & TOUCHE, City, ST, Risk Management and Consulting Department EDUCATION

Doctorate Degree in Industrial Psychology, (Human Resources, I/O Psychology), Universidad Central/ Quito – Ecuador

Management Certificate, Universidad Central / Quito – Ecuador (one year course) RECOGNITION

Received multiple recognitions per year, including invitations to other cities in the United States for excellent work and achievements. Awarded multiple certificates of excellence and been granted and sent to the Circle of Start multiple times. As a Banker, helped develop relationships with multiple institutions, one of them been The Phoenix Mexican Embassy to teach and explain banking products and help Spanish-speaking people succeed.

As Onboarding Specialist have received multiple recognitions, including Service Excellence Nomination Awards.

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