Planning Officer
Resume:
BAUCCHA BILAL NIYAAZ
ADD: Royal Road, Plaine Des Papayes
Mauritius
EMAIL: adj77t@r.postjobfree.com
Phone: +230********
PROFILE
I am Bilal Bauccha, a healthy, performing and enthusiastic person who maintain a good work- life balance.
I am a young man with experience in customer service, handling complaints, after-sales service among others. I have one and a half years of experience in the BPO sector and more than one year of knowledge in the tourism industry more precisely tourism tours, tour guide and car rental operations.
EMPLOYMENT HISTORY
IRENT LTD – Les Guibies, Pailles
Accounting and Planning Officer ê OCT 2019 – Present Being a car rental and tourism tours company, I am responsible to handle all daily operations
– from updating the customer bookings in a detailed manner, follow-up with delivery and pick-up of rental cars, follow-up of accidented cars with clients, insurance and the garage to making tailor-made tour packages for both our local and international customers according to their needs and wants.
In addition, I am responsible to check and reply mails, phone calls and messages from all our range of customers, suppliers, insurance companies, leasing companies and I also get the opportunity to deal with customer suggestions regarding particular services provided and also deal with their complaints.
I also collaborate with the accounting manager in preparing and calculating all payments at the end of the month to prevent penalties and I also stay in touch with our debtors – I prepare particular payment facilities according to their financial situation so that the company may run smoothly and we can also continue to maintain a good relationship with our customers. ALLIANZ SERVICES – Wall Street, Ebene
Customer Service Representative êMAR 2018 – OCT 2019 I was responsible for accidented and broken-down cars. I would provide clients with towing facilities and also provide them with a temporary car from our agreed car rental companies while theirs were being repaired.
As Allianz is an offshore company, all tasks where we were dealing directly with customers were being done by phone, email and text messages. Also, beside my main job, I was also working in an another department where the task was to sell particular products and services of agreed companies. I was working along with a colleague in selling central alarm systems to households and companies in France and Reunion Island.
HOMEFIT LTD – Royal Road, Plaine Des Papayes
Salesman êNOV 2016 – FEB 2018
My first job was at Homefit Ltd. I started as a helper and in little time I got the opportunity to work both in the office and in the sales department and I was responsible to do several tasks like customer follow-up, cashier, put goods on display and others. I was working with the manager in selling bathroom accessories, kitchen sinks, taps and mixers and home decors. Being a small company, I got the opportunity to learn several aspects of a business; from accounting and finance to sales and marketing, all the experiences I acquired are helping me till now both personally and along my professional career path. In addition, I assisted in the opening of a new outlet at LoLo Complex in Morcellemnt St Andre. At Homefit Ltd, I started without any experience and was later proud to be part of the sales team.
SKILLS
o Good Time-Management
o Ability to multitask
o Teamwork Skills
o MS Office Knowledge
o Fast Learner
o Ability to work under pressure
o Critical Thinking
o Good Customer Service
o Telephone Speaking
o Attention to details
FAMILIAR SOFTWARES
o AEM SOFTS
o ACCESSA
o INFONIX
o SICORAX
LANGUAGES
o English
o French
o Mauritian Creole
o Arabic (al-Fusha)
EDUCATION
2009 – Certificate of Primary Education
2014 – Cambridge School Certificate with credit in both English and French 2015 – Certificate of Participation in a Culinary Workshop – KDU University 2017 – Cambridge High School Certificate (2 A-Levels and 2 AS-Levels with ‘a’ in General Paper)
HOBBIES, INTERESTS AND ACTIVITIES
o Read Books and Magazines – Science, History and Psychology o Learning Languages
o Travel
o Photography
o Sports – Swimming, Football and Hiking
o Member of X-Fit Gym
o Brazilian Jiu-Jitsu Student
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